How welcoming the staff were they were very helpful and acomodating. They couldn't do enough for us, we had a private room for a 60th birthday function.

The veggie meal was not great, unfortunately. The spa facilities were very small.

Breakfast was excellent. Meal in Dungeon restaurant excellent. Staff friendly.

Thoroughly enjoyed our one night stay. Nothing I didn’t like.

Location splendid

Food wAs awful

The hotel is an excellent combination between a historical building and spa service. It is a beautiful place to go and disconnect for a weekend near Edinburgh. The orangery restaurant has an excellent selection of food and drink; if they know in advance, they adapt to your food requirements. The spa is small but offers a good range of offers. Finally the have a hidden gem, the library if you have time try to take tea or a drink there!!!!

The hotel has three walking trails around the property that looks nice and easy on the paper map offered in the reception. However, there is only one sign at the beginning of the path, so you can get loss quickly, mainly because the GPS signal is weak in the area. So if you plan to go for a walk, go during day time and with plenty of time.

Fabulous experience. We were on our honeymoon and stayed in the turret room. Staff was wonderful, food fantastic. Magical experience

It was wonderful. We loved everything

The themed rooms were the best part of the castle. The rooms were very clean and comfortable. It was charming to be in a real life castle with rich history behind every brick.

There could be some more options on the food menu.

beautiful property. the spa was delightful.

the bed was horrid. terribly uncomfortable and loud - every time I would roll over the bed would make noise. our room was named after a man that had a history with the castle, I joked that they used his bones to fill the mattress. luckily, there was a small twin bed in the room in this little nook also so my daughter slept there. You are VERY limited on food choices if you opt out of the pricy, several course fancy dinner in the dungeon dining room. Your only other option is room service. The room service menu is every four year old child’s dream - hotdog, pizza, popcorn (with nuts and olives?!?) We asked if we could get some sort of salad or veggie plate and were told no. Definitely take advantage of your time in the spa - we didn’t receive any extra spa services but enjoyed the foot bath, whirlpool, salt scrub and steam room and cool shower. There is a lovely atrium room off of the spa where you can go have a seat and have a nice cup of tea or water to cool down from spa.

I liked everything about this 1 night trip, staff very friendly, food and drink were amazing, room and castle were excellent

Having to leave

Lovely reception and a very warm welcome,,spa facilities are excellent and the sun room with the tea and coffee was wonderful.

Nothing

the food was incredible and the staff were very friendly and helpful

A VERY NICE AND PEACEFUL STAY FOR OUR 50TH WEDDING ANNISVERSARY ,GOOD WALKS AROUND THE CASTLE THE FALCONRY IS A MUST GIVING A GOOD INSIGHT OF BIRDS OF PREY THE WHOLE TEAM OF ALEX AND DANIEL MADE US FEEL VERY WECOME NOTHING TO MUCH TROUBLE

WE COULD NOT FIND A FAULT WITH ANYTHING

the grounds , close to home , the history

the reception staff member wasn’t really interested in what I had to say when asking a question , I am a local to the area and I enjoy learning the history as will many tourists. perhaps put more history information in the room other than just one in the welcome pack or perhaps a couple books .

stately, partly spacious ambience in the castle, some renovation backlog, quite significant in detail!... typical regional breakfast, mediocre coffee, relatively attentive staff with weaknesses in detail..

I was quartered in a neighboring building, this was not apparent when booking... therefore inappropriate price-performance ratio, unacceptable approach at reception... no recommendation...

location was lovely

the service and organisation was awful the staff were not helpful at all and we had to speak to the manager only to get the most basic of services such as our room key! booked the spa months prior only for them to not have a record of us at all. bar staff was so rude we asked politely for our drinks to be told “you’ll have to wait a while because I can’t do everything”! didn’t get our room keys until after 4 and when the manager came down. booked and PAID for breakfast only to get there and only be 2 pieces of black pudding and toast available and waited an additional 20 minutes after our booked time for a table. so many basic things were a struggle I was surprised they were sheets on the bed at the end of it

Bed, breakfast, and the scenic view. The castle is beautiful!

Location is not very accessible and the bedroom was not the same as the one we thought we booked.

Castle itself is beautiful. Spa was great and falcon experience was wonderful.

Restaurant staff was rude - denied me a table for lunch because I didn't have a reservation (no where does it say reservation required) even though restaurant was virtually empty.

the opportunity to spend the night in an 850 yr old castle, everything was perfect! my wife and I both loved it.

the weather didn’t cooperate, no fault of the facility.

A beautiful old castle set in a quiet location. Enjoyed the use of the spa and dinner in the dungeons

massive clump of hair found on the wall of our shower!