Right next to mathew street. Great staff. Comfortable and clean

Nothing

We love Liverpool and we love the Hard Days night hotel and the Beatle environment - staff work hard

The cut backs - less staff No evening meal facility in Blakes No wine list to choose wine - now limited and the only way to order a bottle of wine was for the waitress to look in the fridge and read the labels ! The Hotel is looking tired !

The building was very nice,loved the old lift up the middle the big spiral staircase and all the beatles art work.

When we arrived the first thing the guy at the desk said to my wife was "what s the name " . I don t work in hospitality but that is not what I d say to a new guest. At the price we paid I hardly noticed. But if I d paid £170-200 I d have been more annoyed. The front bar was badly run. The young barman was slow and uninterested. When we came back at half ten pm . The tables were covered in empty glasses (like an under staffed weatherspoons) I asked for a double captain morgan's spiced rum. But was told they d run out. I was told there would probably be some in the other bar. But no offer to source it. None of these things are the end of the world. But could do with improving.

The hotel was lovely! Staff were so warm and attentive, they made the whole stay even better! Our room was clean, comfortable and the facilities were great. The location of the hotel was fantastic and made it easy for us to explore Liverpool! We would definitely stay there again!

N/A

Absolutely love this hotel. Great location for shops and Mathew Street. Also getting discount on the parking was a plus. Can't fault this hotel. First time booking a room with a balcony and it was lovely! Bed is huge and comfortable.

One complaint this time.... Didn't see Eric, the man, the myth, the legend! Ha! He is a delight so was gutted he wasn't anywhere to be seen. Maybe next time though!

Nice rooms

The breakfast service was like something from Faulty Towers

Very clean rooms , nice staff

We have stayed a few times this time there was no vodka in the bar and the breakfast wasn’t great under staffing . Not enough bread , fruit , cooked breakfast . The toaster didn’t toast was just warm bread The staff are all busy and really nice and wasn’t there fault . I feel if this isn’t sorted the hotel will loose customers

The room was excellent, staff were super friendly and helpful.

Nothing

Everything

Nothing

Location

Bar Prices, cleanliness of bar tables, Being asked to leave bar at 10.45pm when resident. Having to use wooden sticks for teaspoons at breakfast. Tea and coffee in rooms very limited.

Very dated, limited service

Great location, excellent staff and a nice breakfast.

The bed wasn’t ever so comfy but it was only for one night and nothing awful. That’s the only thing I’d change.

The room was cosy and the bed was comfy. The staff were friendly as always and helpful, checking in and out was straightforward.

Our room didn't have a great view but sometimes that's obviously to be expected. The TV remote did not work, but these are criticisms that didn't affect our stay.

We could hear machines working early morning.

Leak on radiator in bathroom, more staff required. Arrived at 3pm but room not ready until 4.30!

everything

nothing

The staff throughout the hotel was amazing. We loved chatting and having a laugh with the staff in the restaurant and at reception especially. They were all fabulous!

Nothing. It was all brilliant!

great location lovely staff very modern

near to cavern club and Beatles museum, plus near coach station. large room and comfortable bed. tea, coffee in room.

kettle lead didn’t reach plug sockets, so had to boil it on bedside table ! no mirror near hairdryer.

The facilities were excellent. Not an extensive dinner menu but the quality was very good.

No hand soap (block or dispenser) was supplied in the bathroom

location was fab xx

room on mathew street side and was a bit noisy

Lovely friendly staff,great decor,clean and comfy,bottles of water in room.

Everything was great

Staff were very friendly and helpful. Overall theme of the hotel.

There was no room service. Windows didn't open, so the room was stuffy without fresh air. The Blake's restaurant wasn't good. Breakfast seemed manic and the food was okay at best. There wasn't flatware on our table. When asking for milk with our coffee, a member of staff just grabbed a partially used jug from a table where the couple had just left. Skipped breakfast the second morning for cleaner and higher quality experience.

I loved it all, especially the balcony, it was awesome , I will defo be staying there again for match days, it was perfect. Brilliant friendly staff on front desk also, couldn't do enough, such a warm welcome, thank you once again for an amazing stay.

Only the location

The temperature was very high in my room (sauna hot), and the windows don't open , when i reported the issue to the front desk, it took a very long time (more than two hours) to provide an AC unit . and there was one of the staff members called Emily she was very rude and aggressive, and she kept ignoring me while i was talking to her even when i explained to her that my wife has a medical condition . However, after three hours of talking, they provided the AC unit, but it wasn't cooling the room properly .

great location. lovely big room

bed needs replacing. lots of noise from above us- from 5am.