Breakfast in the Club was OK until fourth day when scrambled eggs were gross: green/grey muck made with a single egg. Previous days perfect. Golden, creamy, tasty and multiple eggs used. Evening cocktails and food were good and staff excellent in Club. Staff were courteous and helpful, but that si expected and standard Other than that I didn't like much at all

Had to change room as no hot water to shower. Ordering Room service was incredible difficult Room service delivered without salt and pepper on first night so had to call for supplies. Second room service delivered with empty salt shaker No Foxtel/Netflix/Prime TV channels. Only FTA Far too dark in public areas at night. I tripped and almost fell over unlit step (I'm already partly disabled and use a walking aid so a Health and safety issue of importance and shows negligence No instructions on how to order Room Service, or use TV, or any other facility. Too much reliance on smart phones etc so unless 100% experienced user of technology the hotel facilities are non-existent No written compendium for browsing and choosing food/wine/ services in a civilised and informed manner Ambiance is of a tired hotel living on past glory that needs major revamp. No natural light or external views

Nice building and location

No value for money. Staff were polite but hopeless.

- Domestic staff were attentive to our needs - We were given a free upgrade to our room - We received complimentary champagne and sweets with a delightful card as it was our wedding anniversary - The concierge was most helpful in taking care of or bags while we went for a wander in the morning even though we had officially checked out of the hotel - Sauna, spa and sauna were enjoyable...did not use the gym but it was well equipped

Even though the hotel restaurant meals were delicious we felt that they were rather pricy for what you actually received on your plate Same comment applies to the room dining

Breakfast passable. Bed was comfortable

The maintenance men working in the room next door at 7am

Great location, easy with the family

NA

Location was great and the hotel was different to others we’ve stayed at

The pool and spa area very outdated and disappointing

Everything was fine accept one thing!

I have contacted Booking.com support team asking for the hotel folio receipt for the list of expenses needed by my employer in order for them to cover the cost, they have advised the totake that from the hotel after checking out!! , when I checked out and I asked the hotel for the receipt, they said sorry, you have booked with booking.com, they have received the money and we can't provide anything for you! , what a bad system!, What a bad communication system between you guys, I'm so disappointed, I Will never book anything though booking.com anymore and I will give bad reviews, if I didn't get that receipt!!

Room was ok Breakfast was v disorganised with few staff but got a bit better. Bed not that comfortable. The entry foyer was good but went downhill after that.

Room on the ground floor with no view. Not what one expects in a so called 5 star hotel.