Beds set out as requested

When I booked with Booking.com the option I chose included breakfast. On arrival I was told this was not the case and had to pay for breakfast.

The hotel was very convenient, the rooms were clean and the beds very comfortable. The food was just above expectations.

The check-in was very slow. We were upsold a glass of wine which was more expensive than any I've paid for elsewhere. The pre-authorised payment was not cleared for 4 days from my bank due to a glitch in their system and even when contacting the manager, I didn't even receive a written apology. So no brownie points there.

This has to be one of the best cleanest and friendly places we have everr visited. 👍☕😀☕😎

My partner slept so well although I found the mattress quite hard

Felt like a new hotel as it was completely refurbished last year. Staff were excellent. Room was comfortable. Great location for driving into London.

Nothing

We stay here every year at least once. My wife LOVES this hotel. Amazing location. Rooms are nice and clean and AC is always strong and cools the room well, staff are so friendly. Special props to “Aleksandra” I think her name was that checked us in. Her and another young English girl (sorry forgot her name) - but, the friendliness at this hotel by reception staff is always top notch. Props to the manager for getting the right people in this place.

Nothing during this stay.

Totul

Nimic nu ma deranjat

Friendly welcome very clean

Walls were paper thin was kept awake until the early hours by a very noisy couple

Location and the room was very comfortable.

Nothing