Good location

Old n I was locked in bathroom for close to an hour as the lockset was spoilt. Carpet is dirty n overall the place needs a refurbishment

The only thing commendable was the view from the dining room.

Cleanliness was horrible. Toilet door was broken and couldn’t be locked. The mattress was flat and sank in when you sit on it. We left without staying the one night we paid for the room.

No to improve all rooms facalities

Room without tv,no breakfast available,no electrick kettle room,door no spoil,

nice location at Penang hill

need upgrades hotel condition

Location is very prime, near to the attractions and food stalls of Penang Hill. Garden is pretty and the sounds of nature are everywhere. The place itself has a nice vintage feel to it.

Staff are not well supported by the management. They didn't really know what the processes were and could not answer questions in English very well. The room I was given was not the one I requested (asked for two double beds, was given three singles of which one was a camp bed). The fan in the room could not cover the area of it so it was quite stuffy. The netting made it even more humid which added to the mustiness of the room. The staff brought in an extra stand fan but it was very dusty, like it hadn't been cleaned in years. The floor of the room was carpeted but due to the humidity, it was quite dirty and had spots in many places. The beds were very thin to the point that the backboard could be felt through the mattress. The lighting in the room wasn't great and due to the location (atop Penang Hill), there was no cell service from all service providers within the room. What compounded this issue was that the WiFi at the hotel couldn't work. Overall, it felt quite unsafe to stay overnight as there were no other guests that we could see and communications were limited. I was supposed to have my mother stay there overnight but due to the situation, she did not feel comfortable to be there and we just took her home instead. Quite a disappointing experience. After doing more checks on the site, it seems that not all the rooms are equal. Some do look more presentable/comfortable than others. Maybe it was just my luck but for the price point being charged, a little spruce up would do the place a world of good.

Did not take breakfast. Good location.

Poor maintenance. Room not clean.

All staff are very friendly.

The furniture are quite old . Maybe due to the 3nviromwnt , the room a bit humid and bed a bit dusty .

Breathtaking. Beautiful garden with very beautiful view

Location and friendly staffs.

Facilities and aged building.

Got blackout during night time..no proper guidance or instruction

Good location, need to fully revamp back to cater the customers.. price not really cheap

Location

Too much expensive. Everything except the location.