Comfortable bed, and plenty of room for what I needed

Faint smell of cigarettes in the room upon arrival but didn’t last long. Breakfast was quite small on day one but I asked for more on day two and the staff were very accommodating

Location, clean, quite and friendly host

Nothing

Breakfast was superb, ideal place from which to see the rich history of plymouth

Close to the Barbican area, could walk to town quite easily.

GREAT PLACE VERY GOOD BREAKFACT

HONESTLY NOTHING. NIGEL DID TRY TO MAKE THINGS A LITTLE BETTER I SUPPOSE. HE TOLD US HE HAD NOT PUT THE COST OF THE ROOM THROUGH ALTHOUGH AT THIS POINT THAT WAS IRRELEVANT AS BOOKING.COM HAD HAD THEIR MONEY AND WE KNEW WE WOULD NOT BE ENTITLED TO A REFUND. 45 MINUTES AFTER LEAVING THE HOTEL ON MONDAY 4TH SEPT, AN EMAIL WAS SENT TO US FROM NIGEL, THE MANAGER, POINTING OUT THAT THE LOCATION OF THE BOOKED ROOM WAS IN THE ATTIC AND THAT THIS MAY NOT BE SUITABLE FOR EVERYONE. IT SHOULD HAVE BEEN CLEAR ON THE BOOKING.COM SITE THAT THERE WAS NO LIFT AND IT WAS A TOP FLOOR ROOM.

BREAKFAST WAS NOT AVAILABLE FOR CLIENTS WITH DOGS UNLESS THE ANIMAL WAS LOCKED IN THE CAR OUTSIDE IN THE HEAT. AS SUGGESTED BY NIGEL, THE MANAGER OF THE ESTABLISHMENT. NOWHERE AT ALL TO EAT SEPERATELY FROM THE RESTAURANT. LOCATION OF THE ROOM WAS NOT DESCRIBED OR THE LACK OF A LIFT BEFORE ARRIVAL. WE BOOKED ON A FRIDAY EVENING VERY LATE ALMOST MIDNIGHT, AND ARRIVED THE NEXT DAY, SATURDAY AFTERNOON, HAVING TRAVELLED SINCE MORNING SO NO ONE TO CHECK WITH BEFORE ARRIVAL. HAVING BOOKED ON THE BASIS THAT THE ROOM FEE WAS NOT RETURNABLE WE FELT WE WERE GOING TO HAVE TO STAY OR LOSE £210, A SIZEABLE AMOUNT OF MONEY TO LOSE. WE HAD BOOKED A 2 NIGHT STAY. THE PROPERTY WAS IN AN EXCELLENT LOCATION THAT SUITED US ENTIRELY. PARKING WITH A BLUE BADGE WAS EASY. I HAVE REDUCED MOBILITY, AND I WAS THEREFORE UNABLE TO GET TO THE ATTIC FAMILY ROOM, SUITABLE FOR 5, WITH IT'S OWN BATHROOM, THAT WE HAD BOOKED. WE WERE OFFERED TWO SINGLE ROOMS ON DIFFERENT FLOORS, ONE FIRST ONE SECOND WITH A SECOND FLOOR LANDING BATHROOM SHARED WITH THE REST OF THE ESTABLISHMENT. MY HUSBAND HAS ALZEIMERS AND THEREFORE HAVING HIM ON A DIFFERENT FLOOR WAS JUST AS UNACCEPTABLE. I HAD, HOWEVER, BEEN DRIVING FOR MANY HOURS AND COULD NOT FACE THE PROSPECT OF RINGING AROUND TO FIND AN ALTERNATIVE. WE WENT OUT TO DINNER AND UPON RETURN NIGEL GREETED US STATING GREAT NEWS SOME GUESTS HAD UNEXPECTEDLY LEFT AND HE NOW HAD A DOUBLE ROOM WITH IT'S OWN TINY BATHROOM ON THE SECOND FLOOR. MY HUSBAND SAID IT WAS THE SMALLEST BEDROOM HE HAD EVER SLEPT IN. WE HAD NOT STAYED ANYWHERE WITHOUT OUR OWN BATHROOM SINCE COLLEGE IT WASTHE BEST SCENARIO. THE ONLY WAY WE COULD HAVE AVAILED OF THE INCLUDED COOKED BREAKFAST WITH THE DOG WOULD BE TO EAT AT DIFFFERENT TIMES SEPERATELY. UNUSUAL AND NOT EXACTLY A COMFORTABLE PROPOSAL FOR ANY COUPLE. WHEREVER WE HAVE BEEN BEFORE THERE HAS BEEN SOMEWHERE WHERE WE COULD EAT OUT OF THE DINING ROOM. DOGS WELCOME? NO, DOGA BARELY TOLERATED. WE LEARNED FROM IT.

We had room no1 it was clean, beds were soft and comfy, shower was good, host spoiled our dog with a sausage, English breakfast available, location great for the hoe and barbican. Host was very helpful to answer questions and point one in the correct direction. Many thanks Nigel.

close to town centre and about a 5 minute walk from the harbour