Great hotel

The rooms were average. The first room I checked in the water was dripping from the ceiling from the A/C unit. However Anspire the front desk person was very professional to provide me great options to another room. Rafael, Nelson, Maximillon, Yoheidy, and Aniala all provided impeccable services in their prospective departments.

I had been coming to this hotel for years and never disappoint me. I consider the hotel as my 2nd home. The personal of the hotel is wonderful from front desk to pool area and house keeping. Santa was wonderful

Convenient location

I liked the hotel dinner and cleanliness

Nice spot. Calm. View of ocean was interesting because it was brown but everything was nice. Amazing pool and gym area.

The light went out several times. The room card to control the light did not work on many occasions. The power for the entire building went out also. The amenities needs upgrade, this is Sheraton !

Time wasted waiting fornsomeone to check if I consumed anything from the mini bar.

Hotel was old and outdated and would not give us a refund we should’ve got a refund it was not worth $700 for two nights

Two issues.one, I booked breakfast for three for one day and in the resevertion appeared, breakfast for one person. I told the hotel manager, I think his last name is Santiago, to charge my wife for the breakfast, let my daughter eat at no charge. She is a minor, and in my case, my breakfast came with the booking.They did not wanted to compromise. The supervisor said, I needed to discuss it with Expedia. I didn't eat breakfast in the hotel, I should be refuned. Two, an employee from the hotel opened our room door at 9:30, in the morning to see if we consumed anything from the refrigerator. Check out is at 1:00pm. This particular employee, never knocked the door, if he did I didn't hear it. Why would go in a room at 9:30am to check if you consumed anything from the refrigerator. I paid for that room until 1:00pm. When I return to NY, I would like to know if I was changed for breakfast for three. If you did , I need to be refunded or refunded for one, as I stated before.

The hotel was clean, the service was good and the amenities (pool, gym) were also very good. The hotel overlooks the boardwalk - which was pleasant. We were there over New Year’s and it wasn’t loud. Our only complaints were that the temperature in the hotel (not just our room) was very cold also the air conditioning was very noisy and the beds squeaked badly, making it difficult to get a good nights sleep.

One of the best hotels in the Malecon

The best hotel for business in Santo Domingo

Ok

This is clearly one of the worst hotels I’ve ever seen. The facility is very old and outdated. The furniture is vey old, very small rooms with low ceilings and extremely loud air conditioner. Disco playing all night and the walls are so thin that you can hear the conversation from the next room. They tried to charge me twice for the room that was already paid in advance. The restaurant is horrible the food is terrible and servers have an attitude for no apparent reason. They substituted, cheap vine for what was ordered but charge for the expensive one. Overall, just horrible experience. I booked this hotel for three nights, but I moved out after the first night. I simply don’t understand how somebody could give it a rating wonderful.

They were horrible very bad experience I have a baby and they let me out waiting with a toddler crying after a difficult flight. The told me they couldn't accommodate me that night. When I have already booked and paid in advance. After 45 minutes they decided to give me a room with a construction view . I left to Catalonia hotel next morning.

Loved the staff and service. I would recommend it and go back next time.

I was expecting more for the money paid.

Personal super amable

Need a better restaurant. By the time they bring the food to the table, it is already cold.

Nice hotel friendly staff!

Great hotel

Wi-Fi doesn’t work well at all. Very hard to find availability for dinners at the restaurant, only buffet is really available. Buffet serves the same food every day. Flies over food at the buffet. Overcrowded in proportion to the services it offers. No cams to protect the bungalows. Understaffed in proportion to he large number of customers.

Very welcoming staff. They place the customer first.

I'm a regular customer at this hotel, but in this ocation i notice a lack of staff the ac and hot water did not work properly in my room. The highlight of mybstay was Yohana from housekeeping and Yohana from from desk they whre amazing.

Great stay, professional and courteous staff. Will definitely be a returning customer.

Staff was extremely helpful and friendly. I loved the breakfast buffet.Benjamin made me feel like family and we will stay in touch.He really stood out over the rest of the staff.

This property was beautiful and well-maintained. Staff was friendly and attentive. We mostly chose this hotel for the pool and it didn't disappoint - it was just as great in real life as it looked in the pictures! A few small touches that would have made the stay more comfortable: - add rails for hand towels in the bathroom - add an additional mirror out in the room, away from the bathroom - allow guests access to their complimentary water at the pool bar

EVERYTHING THE WAY I LIKE STAFF,FOOD,SERVICE,AMENITIES,CLOSE TO AIRPORT NOTHINGH NOT TO LIKE SUGESTION!IT WILL BE GREATE IF YOU HAVE FRI-SAT NIGHT AT THE BAR MUSIC 8/11PM BUT OTHER WISE ILL BE THERE XMAS 2022

Very pretty hotel, staff was excellent, a little difficult to park the car after 10 pm. Overall, a very nice place.

Muy bueno

Amazing excellent service and service spoke several languages..