Water at this resort is the best yet Great food Lots of choices off drinks Great staff

Lovely resort with wonderful people there to help you!

He had some issues with the restaurants but overall we had a great time, the common areas were clean, and the bedroom was spacious and clean, the air conditioner was unbelievably loud, but beyond that, the bedroom was really good! Food super good!

All inclusive resort on beautiful Grace Bay Beach. My friends and I stayed in a large 2 bedroom villa overlooking the ocean. We had a large balcony with a gorgeous view. The staff was friendly and welcoming. Some of the units are being updated so I would recommend you request a unit that has been renovated. Upon check in you receive a schedule of the restaurants. It takes a day to figure things out. The buffet was plentiful breakfast was excellent . Dinner was a 4/5. The reservation process was difficult to navigate. You can only make reservations the day of. We recommend taking the shuttle to Blue Haven their sister resort which is more upscale. Fire and Ice restaurant was 5/5 We would definitely return

Nice property but staff bar staff wasn’t the best.

We were on a family trip and everything was wonderful! Everyone was kind and helpful. Food was very good in all restaurants. My only suggestions would be there could be more planned fun activities for children and adults.

Alexandra resort had the perfect beach front. Dining options were limited though. Only 3 to pick from. Made the best of it and the food was great. Would go again. Staff very nice.

There were some great staff members and there were low IQ idiot staff members. We had multiple issues, but the biggest one by far was that there was a wedding at the property and the hotel pampered them, but screwed the rest of the guests in doing so. They closed their #2 restaurant for a "private event" and they only booked about seven tables per half-hour at their #1 (steak) restaurant. They tried to tell me that I couldn't get a table at 6pm and would have to wait until 8pm which is ridiculous since I asked early in the morning. I finally got their front desk to make a call and they called me an hour or two later telling me we had a 6pm reservation. We relied on that, but then when we got there at 5:55pm, the hostess looked at her sheet and our names weren't on it. I told her they messed up and showed her the call time from their front desk when they told me we were in. She looked away from me and acted like I wasn't standing there. That's how they treated a guest staying in an expensive upgraded suite with a beach view at what's supposed to be an all-inclusive (i.e., where they allow you to eat their food!). And to make it even worse, I was standing there with my wife and our four-year-old daughter. We were turned away. She did that to guests with a reservation! I complained to the GM (who was pretty nice, but that's his job) and they gave me a teeny $120 discount after ruining our day and wasting our time. I recommend that people stay away from this hotel.

Best trip I’ve ever been on. The hotel is better than I even expected - we rented an oceanfront suite and were blown away by the views every morning. The resort, and all of the amenities, are clean and well kept. Every meal we had was better than the last. Of all the employees at the resort, Trishauna working the pool bar was by far the BEST and sweetest. She is so personable, attentive, and gave us great recommendations. Mustafa, who welcomed us, was also very nice & helpful as we settled in. We will absolutely be back to see the beautiful water and say hi to Trishauna! I can’t say enough good things about her.

I normally never leave reviews, but we were very disappointed with our stay at the Alexandra Resort. The bottom line is that the quality of this resort did not come even close the expectations based on the amount they charged. This is not a luxury resort. Our room was not nice and did not come close to the pictures online. The food was so bad that we opted to go to a restaurant in town the last night of our stay. I cannot emphasize enough how bad the food is, which defeats the purpose of an all-inclusive resort. It tasted cheap. If the price was cheaper, in the $400-$500 range, then the beach alone makes the stay worth it. But we paid over $1000 per night. Nothing about this resort was luxurious and we wished we payed the same amount of money for one of the 5 star hotels on the island. I have no idea how this resort has 4 stars to be honest.

Everyone was so nice, when i walked in, i dont know how the front attendant greeted me by name. The place was so clean the beach was beautiful

The food and service are not great. The drinks taste like gasoline with cheap liquor. I’ve been in roadside gas stations with nicer bathrooms than the one next to the buffet. The servers are unmotivated even when we were tipping cash. I got an annoyed look when I asked for a latte at breakfast. It was a very expensive all-inclusive. I wish we stayed at a 4-star and paid for better meals. However, the room was large and very clean. The cleaner made sure we had water bottles daily.

The property was good - we enjoyed ourselves. The amenities were not exactly as described - there were not snacks set out and the staff, for the most part, was not super friendly.

This is a great property. We are already making plans to bring other family back.

Staff was extremely helpful and friendly. We loved everything about it.

The Alexandra was a great place to stay. Sits right on the beach, nice pool, great staff that took care of things promptly. We had a hard a garden suite that was on the ground floor. The suite had everything you need including washer and dryer. There is a sister resort called the Blue Haven which we had full access to. Shuttle service is available to and from. Food options were good and quite tasty. The is a fitness center, however quite small. I think they should expand the fitness center but overall resort was awesome.

Beach was beautiful and had options for motor sports right on the beach but not too busy to enjoy the swimming area and non motorized water sports

Attitude of 90% of staff was terrible . They hate their jobs and it shows . The Fish deck was the only restaurant where the staff were friendly . WiFi is poor and the food is below average .. lunch choice is fast food only.. no lunch buffet that you expect in an all inclusive . We spent a fortune for a 5 start luxury experience and we refined 3 star at best . We were ripped off . If it was a quarter of the cost it would still be too expensive .

I never write reviews but felt compelled to write one on our stay at the Alexandria resort. We stayed for 6 nights and from the moment we checked in we felt we were in Paradise. Clawdy who checked us in really went out of his way to make us feel welcome. He assisted us throughout our stay with recommendations and was very thorough from assisting us with dinner reservations ,room amenities, excursions etc... Even the General Manager Priseila got involved on the guest level to make us feel welcome. Bottom line this resort is Paradise. We stayed in an ocean view suite with a gorgeous view. The food was great. Every staff member always greeted us to make us feel welcome. We even visited the sister property Blue Haven which was part of our package. In closing I did not anticipate to return to the Turqs anytime soon but we had such a great safe time we are considering going back soon. Kudos to Alexandria resort they have what it takes to be a 5 star resort!!!

Our overall stay was pretty good. We enjoyed it. The gentleman that checked us in was so kind and polite and made us feel extremely welcome. During our stay, we very much enjoyed Farrah (at the beach bar) she was nice and accommodating to our needs, it was good to have a friendly smile. The food was good, favorite place was the Fish Deck (great service and food). On our last day, we called the front desk 4 times (starting at 10am) requesting towels because we had NONE in our room, not even our used ones - we NEVER got the towels, no one came to our room, so I went down to the pool towel area (at 7pm) and got some pool towels so we could shower. We still didnt even receive towels the next day. The service was decent, mostly, however there were some people who just seemed to not want to be there at all. Believe me, I get it, I've been in the service industry for 10+ years, we have off days or days where we just don't want to be there, but these folks were just so unkind, and I felt like a nuisance.

Front desk personnel was nice, waiters and waitresses was blah, watwr pressure was horrible. Place was clean and had plenty of food choices but dont expect a lot. Not a luxury hotel but ok.

The restaurant options were limited. Although they list several different restaurants on their site, be aware that the same location houses a different restaurant depending on the night. At most, you have 2-3 options for dinner and the same day reservation booking system limits your choices. Wine by the glass options were very limited. The beach bar also ran out of vodka on a Sunday and they had customers go to another bar for vodka drinks, rather than restocking. That’s poor customer service. We stayed for 3 nights and I can’t imagine staying for a week and eating all meals onsite. Room was clean and the bed was comfortable. The sand on the beach wasn’t nearly as nice as it was further east on Grace Bay. It had debris in it and I stepped on 2 thistles that were painful. Beach chair cushions could definitely use a refresh. The staff overall were friendly.

This was our first trip to Turks and Caicos. The convenience of being on the beach can’t be overstated!! The room was very clean and spacious. The food options were amazing and the free shuttle to Blue Haven, the sister property, was amazing. The staff was all very friendly. The pool was clean and the pool bar was so nice. We are absolutely going back to Alexandra Resort.

Overall we enjoyed our stay but there was nothing special about it. Staff were sometimes great but sometimes not friendly at all. The beds in our room were very uncomfortable. Pool is pretty cold. Beach and location are beautiful. If you come here you'll enjoy it as long as your expectations are not too high.

I would describe this property as good, not great. The staff were very nice and helpful. The food for the most part was good however, it was very repetitive. The black rock steakhouse was the best and the breakfast buffet was very good. The snack and lunch options are very ordinary like Pizza which you could tell was frozen, cheeseburgers, hotdogs, and french fries. This is a nice resort, but it only has one pool and we felt the dinner reservation process was confusing. The best part about this property is the beach. This is definitely not a high-end resort but if you’re looking for a quiet getaway it’s a good option. The nighttime entertainment is very minimal and pretty lame. Only one night they had karaoke, and that was kind of fun but the rest of the nights it’s just someone sitting there playing live music which was very amateur. My biggest complaint is if you are from the United States and are used to great dessert choices, You will be very disappointed. Most of the restaurants only offer one dessert and it is very small and not very good. This is definitely not a five star resort but probably a three I would not give this resort a 10 out of 10 rating, but more like a five or six out of 10.

It was amazing, the staff was friendly and helpful. The food was delicious and fresh and the beach was beautiful.

The staff is lovely! The resort itself does not have the amenities of your usual 4 star resort; I would say a more accurate description would be 2 stars, max. The pool is nice but there isn't any service on the beach.

Beautiful resort, well maintained, good dining options at the Alexandra Resort & sister resort Blue Haven. Vino the manager takes the time to make rounds & speak to guests, Vanie in reception was helpful with checkout & transportation assistance. Judy Ann made our dining experience special with her pleasant personality, always smiling. Ace & Lettuce kept us busy & entertained. All the staff is friendly, helpful and enthusiastic. Would definitely stay at The Alexandra again & would highly recommend to friends.

Resort property is beautiful. The room we had was considered an ocean front suite. The view was great. The interior of the room was just OK. Nothing fancy. I'm not sure I would call it a suite. The area where the fridge, sink and microwave was just on a plain countertop. The food was good, especially at the sister property - Blue Haven. Service from staff was excellent. Overall can't complain. Everyone was helpful and beach is amazing. Location is great. We rode bikes into town one day.

Good choice.

Great hospitality. Resort is fairly small and events are done by 9:30 pm which makes evenings a little boring. But overall great place for facilities.

property was clean well maintain. Staff was friendly and well trained. room were clean and well stocked.