Everyone was so helpful far beyond expectationsThe facilities are great and the shuttle service was perfect to get around

We got free upgrade from a 2 bedroom to a 3 bedroom. A lovely house perfect for big group.

We got free upgrade from a 2 bedroom to a 3 bedroom. A lovely house perfect for big group.

perfect satisfaction, very good for everything from booking, check in, transfer, service....

Absolutely fantastic place,i wish we could have stayed longer. The staff were nothing short of brilliant and very helpful.

Nice chalet and great customer service. We will stay here again!

Although a bit far from Hirafu Village, the shuttle bus is quite convenient for the pick up. This resort has good hardware maintenance and almost everything that you need for living. Which will be a very good choice for a family or a big group of friends. My friends and I had a great time staying the resort, will definitely recommend to a group of travelers who are going to stay for a week in Hirafu.

Found a place that we could all stay. Three couples decided to rent a chalet instead of three hotel rooms and we not only saved money but the got a two story three bedroom chalet with a spare den and full kitchen. We had a wonderful time.

Clean room and good facilities in kitchen and living room. Nice staff. Good to travel to the city centre as I rent the car. A good getaway from the noise of city centre.

The Chalets at Country Resort was exceeding my expectations in many ways. It is a luxurious country resort with all the conveniences -wireless internet, cable TV, nice huge/automated kitchen with great set of kitchen wares, washer/dryer, four bedrooms with tempur-pedic mattresses, spacious living room, etc. The resort was a part of the Country Resort a bit away Hirafu village downtown. All the above made me forgive the frustrations during a check-in process. Surprisingly, there was no sign or assistance whatsoever on-site. The sign and telephone provided onsite belongs to another property management company. We had to ask another resort for help, which he made a call and gave us instructions to contact one office at Hirafu village. That property management company, which provided a telephone number at the property, found out that we did not reserve the resort with them. They sent us to another place, which should had helped us in the first place. It turned out that the Chalets at Country Club is one of at least two companies running the properties management at the Country Resort for the property owners. The staff did apologize for the hassles. Please do not be mistaken, I still strongly recommend the resort. It is such a lovely luxurious country resort for friends and families. I believe that after my case, the Chalets at Country Club would come up with a better check-in system, which was the only flaw of my experience there.