Best hotel they give room early , left our luggage without charge for 1 week while we travel around Asia

I like the electric bidet and the powerful shower.

The accommodation quality is good, the environment and location are good, and the service quality needs to be improved.

Except the building outlook, I couldn’t find any trace of Intercontinental Hotel since I stepped in it. The interior is worn out and the worst is it carries a smell of Chinese liquor in the lobby restaurant and it is not managed up to the standard we are used to in other Intercontinental hotels. The only good experience we had is the visit to its Japanese restaurant which provided high quality cuisines.

No USB for charging and it's very outdated support. Everyone needs to pay for charging the phone. The paid charger is not even having enough power when I paid for a whole day of it it does not support for longer than an hour

Would be better if the breakfast can include avocado, grapefruit, kiwi, raspberries, blackberries, walnut and almond. Pumpkin seeds were occasionally not available.

I would to commend Jerome Qiu at the breakfast section for attending to my request to have the kitchen prepare a bowl of oatmeal with red beans added as well as provide me with apple, orange, banana, strawberries, raspberries and blueberries. It would be good if kiwi fruit, blackberries, avocado and pomengranate are available.

Everything went smooth. Service was top and everyone was friendly. One of the best hotels in Shanghai for sure.

Everything went smooth. Service was top and everyone was friendly. One of the best hotels in Shanghai for sure.

New and clean hotel with friendly staff. But the restaurant is expensive and not so tasty.

The only short coming about the stay was we booked special room view. Not sure what they actually mean by special view, the room issued to us faces the back lane. Is this the best or special view from this building?

Good breakfast , variety of products Nice toilet , shower

Good breakfast , variety of products Nice toilet , shower

We loved our 3 day 2 night stay. The hotel is beautiful starting from the lobby to our room.

We loved our 3 day 2 night stay. The hotel is beautiful starting from the lobby to our room.

Great stay - recommend for those wanting to visit Jing An and surrounding areas

Had a wonderful stay but i would say the breakfast options need to be reviewed. I stayed at comparable hotels in Beijing and Seoul - Marriott and Hilton. Their breakfast was much better. Otherwise a fantastic hotel.

Location - 10/10 Staff - 10/10 Facilities - 10/10 Room - 10/10 Totally Recommended

Location - 10/10Staff - 10/10Facilities - 10/10Room - 10/10Totally Recommended

Although I normally prefer smaller hotels, as a business hotel this is very good. Nice and "fresh", sizeable rooms, good restaurants, friendly service and good location.

Although I normally prefer smaller hotels, as a business hotel this is very good. Nice and fresh, sizeable rooms, good restaurants, friendly service and good location.

Service, staff are extreme welcome, reachabld and helpful.

A great place, the best I have ever stayed, been to Rome, Paris, Washington DC, NYC, Chicago, and the Intercontinental was far superior, from moment of arrival and even after checking out, the staff was tremendously courteous, helpful and cheerful! Everyone made you feel at home comfortable. The hotel itself was grand, to include a grand piano in the lobby. The facility was immaculately clean, beyond expectations! Like previously mentioned the hotel had grandeur that I never seen before! There are not enough words to describe this hotel in my vocabulary! To say the least I was very impressed with the staff, and hotel, I was blessed with having the opportunity to be their guest! Should I have the opportunity to visit Shanghai, the Intercontinental Hotel will be I be staying at! Just a great place, overwhelming beauty, elegance, with great service!!!!

The room is clean and big enough. Shopping malls around the area.

The spa was not available during my stay (under renovation) but it was not stated on their website. Quite disappointed because my boyfriend and I were really looking forward to a spa and massage there! Other than that, clean and extremely huge room with a lovely bath tub and shower. Bed was very comfortable and should definitely check out their pillow menu. Breakfast was okay, but would be great if there could be more choices! Fantastic location and overall a really wonderful experience.

Hotel manager was very nice. We stayed here about 4 times a year.

Very good. Nice location and good service.

Poor check out service. Wait more than 15 mins even IHG member

THIS IS A HOTEL THAT ONCE WAS $ STAR BUT WORN OUT AND VERY OUTDATED! SEE PICTURES BELOW! I booked and prepaid this hotel on Hotels.com assuming it was a 4 star hotel and lived up to the Intercontinental hotel name for a 4 night stay from May 5th to the 9th. Upon arrival I checked in and went up to my room and it smelled of mold (which I'm allergic to) and cigarette smoke (it was supposedly a non-smoking room). In addition, all of the furniture was either broken or scratched and the wood was warped. I asked to switched rooms assuming that it would be a different experience but it was the same problem. I complained but they said that since it was late at night, nothing can be done about a possible refund until the manager was in the next morning and I can find another hotel (I was needed to be refunded so I can afford another hotel). In light of that, I stayed the night and in the morning made my way to the front desk explaining what happened and I showed that pictures as well. They apologized and just asked me to write on their stationary the reason of why I want a refund and my email address and I went ahead and did. I handed them my room key and they told me that I should be rest assured that I will get refunded for the remaining nights. I never heard back from them and then called Hotels.com to intervene and they did but were told that they hotel will NOT refund me despite my claims. THEY LIED! I was lucky that I was a HOTELS.COM gold member and they partially refunded me f

THIS IS A HOTEL THAT ONCE WAS $ STAR BUT WORN OUT AND VERY OUTDATED! SEE PICTURES BELOW! I booked and prepaid this hotel on Hotels.com assuming it was a 4 star hotel and lived up to the Intercontinental hotel name for a 4 night stay from May 5th to the 9th. Upon arrival I checked in and went up to my room and it smelled of mold (which Im allergic to) and cigarette smoke (it was supposedly a non-smoking room). In addition, all of the furniture was either broken or scratched and the wood was warped. I asked to switched rooms assuming that it would be a different experience but it was the same problem. I complained but they said that since it was late at night, nothing can be done about a possible refund until the manager was in the next morning and I can find another hotel (I was needed to be refunded so I can afford another hotel). In light of that, I stayed the night and in the morning made my way to the front desk explaining what happened and I showed that pictures as well. They apologized and just asked me to write on their stationary the reason of why I want a refund and my email address and I went ahead and did. I handed them my room key and they told me that I should be rest assured that I will get refunded for the remaining nights. I never heard back from them and then called Hotels.com to intervene and they did but were told that they hotel will NOT refund me despite my claims. THEY LIED! I was lucky that I was a HOTELS.COM gold member and they partially refunded me f

First of all , the room 2607 smell like a Ashtray !! even they bring the machine still not work it. 2nd , the Chinese restaurant on level 3 . Service so Bad . we ordered 5 ,6 dishes only come up the first 2 in 30 min and the rest need wait for almost an hour. Check in good , front door service guy very helpful.

First of all , the room 2607 smell like a Ashtray !! even they bring the machine still not work it.2nd , the Chinese restaurant on level 3 . Service so Bad . we ordered 5 ,6 dishes only come up the first 2 in 30 min and the rest need wait for almost an hour. Check in good , front door service guy very helpful.