It was very good 👍 staff were friendly.

Good communication immediately after booking, updates and reminders via WhatsApp. Friendly staff. Interesting old buildings with lots of original features. 24/7 front desk, small shop area for drinks and snacks. Communal kitchen area was a good size. Communal living room also a good size. Small balcony to sit out and see the city. Room was small but this was made clear. Towels were included in our room booking, however when I checked in on line the rules stated towels had to be paid for, so I purchased an additional towel. When we checked in the desk staff member was not aware our room price included towels. Facilities stated hair dryer, however this has to be borrowed from front desk, not available in room. The shared bathroom stated shared by no more than 4 rooms, however the 2 shared bathrooms on our floor only had 1 properly functioning shower between at least 10 rooms. Bathrooms were not very clean and due to a poorly flushing toilet I had to clean away other people's mess twice. Optional add on Breakfast was good.When we tried to access the free WiFi there was consistently a message advising it might not be secure. General decor was tired with signs of damp. A nice ambience, a reasonable price, but on balance probably would not book again due to poor bathroom facilities.

The staff was friendly and helpful, the rooms were clean and comfortable, and the location close to the city centre, as well as a tram stop close by. Overall, a great value for the price and a great hostel.

After 10hours travelling and already checked in online, I was told they needed proof it was me when i arrived, after i said just refund my money and ill find somewhere else, the attitude changed! I got our keycard and followed the maze of steps to the room, opened the door and entered a cell with undecorated walls I mean no plaster, bricks showing, lovely shower room though, dirty towels and mirror and floor, sat on bed it was ok, no tv! No glasses for drinking out of either. Wont be back

Very please with my stay

Nice hostel, great that the single room with shared bathroom was affordable. Unfortunately the wifi was down for most of my stay which was a bit annoying. And my room was about 10 fire doors and 100m away from the bathroom. But otherwise good location and friendly staff.

Room was good but services are not good and they charge me extra for no reason by saying this system generate the amount

the room was tidy and clean, not spotless but clean enough. the staff were welcoming and there was always someone at the desk if needed. bed was very comfortable and everything we needed was available. will definitely be back again if required

Everything was quite cute and stylish. The room and bathroom were spacious and comfortable. The staff was kind. However, there were few details to improve the status of the walls as the painture was a bit deteriorated.

clean basic accommodation on the edge of the jewellery quarter

Was checked in a room where there were stains of blood on the bed curtains, pee all over the toilet seat and the floor. The lady at the reception dismissed me and refused to help. I left the premises to find a cafe with a toilet and contacted hotels.com customer service. The person on the chat seemed willing to help and promised I was going to be contacted by hotels.com for a refund etc but never been contacted back. As the weather was horrible, I had to go back and at the reception there was another person. Showed pictures and videos of the room to prove my claim as the unhelpful colleague wrote in the system it wasn't true. At the end, he moved me to a different room and firstly on a bed I couldn't use due to disabilities. I only slept 1 out of 2 nights on the bed. The cleaning ladies only collect towels, change bedding and leave a toilet paper roll. So I bought my own cleaning products and kept the toilet clean. Upon arrival, the lady at the reception did not even tell me the kitchen and dining area were upstairs. Found it out just before leaving from another guest.

The rooms were clean. In summer you could do with a fan in the room as we were unable to open the windows

Good, clean, tidy, quiet.

Comfortable room although a bit warm overnight, good location for New Street and Snow Hill and friendly staff. Bedding, towels and soap provided. Lounge facility was ok and kitchenette did the job it needed to.

The room wash beautiful at first glance. However, the walls were marked, stains on the couch, tap was loose. The bathroom was dirty, there was someone else’s hair in the shower. At night time we could smell cigarette in our room despite our window being closed. However it was all negative!! The staff were friendly and helpful. The bed was so comfy. They had lots of different events on. It was pretty reasonably priced and not too far from the city.

Really good if you just need a place to sleep, only thing that concerned me was I had a top bunk that squeaked every time I turned during the night which I was really conscious about waking others in my room, but I would definitely stay there again

One of the worst hotel experience that I ever had.. The checkin staff girl is nice, but the room have no ventilation system. The room is so hot and smelly, I sleep really bad because of this. The guy is rude when I checked out in the early morning and I dont really recommend to stay here.

It's really bad and so old.

The hostel was clean, staff were friendly and it was good for a one night stay.

Privacy and helpful staff

Great

We booked a double room with private bathroom. Suprisingly spacious. Comfy bed. Basic but did the trick for what we needed and in a great location.

I have stayed here quite a few times under the previous ownership and it has always been clean tidy and well kept up. this time when i stayed here, the mattress should have been replaced at least a month earlier, the shelf was being held up by 2 fast food wrappers, and the bins in the room were full and didnt look like they were being collected on a regular basis. I will give them one more chance to show that they improve otherwise i will not be staying here agin

Very bohemian and variety of ppl

The staff was really efficient and welcoming. It was a little noisy but not massively considering it’s a hostel

Room was so pretty and clean! Staff were lovely as well

Friendly staff, good facilities and very comfortable room.

Location was ok, requires a bit of walking to reach city centre. However, the staff were great and the hostel is quite comfortable with each individual bed having its own privacy/ blackout curtains. Great place for an overnight stay!

It was good for a couple of nights

Did the job and bed was clean and comfy. Very small room. No TV. Husbands shower was cold. Could have been cleaner and finished better

very good hostel,very clean and tidy. not taking cash for a breakfast was the only downside.

Very small room, but the bed was large and comfortable and the shower was fantastic. Clean, easy check-in and bag storage.