Once the staff figured out I was not happy with the desk staff, the other staff, manager and concierge got better at taking care of problems. This is not really a good hotel for a travel or who speaks little Chinese or no Chinese.

Hotel is really nice and staff are great the only thing which I being picky on is bar area not very good.

房间非常大，浪费空间，但是厕所陈 旧，需要更新

Excellent room. Good location. Pleasant check in staff but 20 min. wait is too long. Some hooks, towel rails in bathroom would help.

The health club was closed during my whole stay! They said they would call me a cab so I can go swimming at a different hotel! The pool was one of the main reason I even wanted to book this hotel. I was very disappointed. Even though I did decide to book this extension of one extra night. The rooms and service were really great though but nothing can make up for the pool being closed, I love to swim.

Firstly lost my passport several times. The staff were very confused about the booking. This took about 5 minutes to fix. But then the real problems began. My credit card got put I to about 5 different machines. Some repeatedly. I put my pin in multiple times. On different machines. And a few times o. The same machine. No declined slips. This is when the staff began lying. And I hate this. A different girl was dealing with me for the booking than the girl playing with my card. When I asked what she was doing. She immediately lies to me. And tells me the card was declined. Without looking. Or talking to the other girl. And I don't mean English. Not Chinese or a touch or a look. Just starts arguing. There is now a pending transaction on my card I don't believe to be a deposit. There was a lot of confusion. And I think I got charged twice for the room fee. And then a deposit. Also all off our group was charged different deposits. This maybe is not a problem. Maybe this will all get fixed. It's just disappointing ☹️ Then when I got to my room with all my luggage. The room key did not work.

Firstly lost my passport several times. The staff were very confused about the booking. This took about 5 minutes to fix. But then the real problems began. My credit card got put I to about 5 different machines. Some repeatedly. I put my pin in multiple times. On different machines. And a few times o. The same machine. No declined slips. This is when the staff began lying. And I hate this. A different girl was dealing with me for the booking than the girl playing with my card. When I asked what she was doing. She immediately lies to me. And tells me the card was declined. Without looking. Or talking to the other girl. And I dont mean English. Not Chinese or a touch or a look. Just starts arguing. There is now a pending transaction on my card I dont believe to be a deposit. There was a lot of confusion. And I think I got charged twice for the room fee. And then a deposit. Also all off our group was charged different deposits. This maybe is not a problem. Maybe this will all get fixed. Its just disappointing ☹️Then when I got to my room with all my luggage. The room key did not work.

Great convenient location. very near to Xihu. but the other occupants were relentless smokers who refused to cooperate. not the hotel's fault.

Great convenient location. very near to Xihu. but the other occupants were relentless smokers who refused to cooperate. not the hotels fault.

Great location to get to historic and picturesque West Lake. Close to interesting street market and other shops. Very comfortable stay and good breakfast with plenty of choice. Recommended if you go to Hangzhou.

Great location to get to historic and picturesque West Lake. Close to interesting street market and other shops.Very comfortable stay and good breakfast with plenty of choice. Recommended if you go to Hangzhou.

I felt that I was double charged. First of all, I paid deposit during check-in, and then paid full hotel bills during check-out. However, later on, my credit card showed 2 transactions from this hotel ( I booked 2 rooms). I contacted the hotel but they insisted to say that was "pre-authrization"and will be refunded soon.... Doesn't make sense that I paid full deposit and bills, why "pre- authorization" after check-out???

I felt that I was double charged.First of all, I paid deposit during check-in, and then paid full hotel bills during check-out. However, later on, my credit card showed 2 transactions from this hotel ( I booked 2 rooms). I contacted the hotel but they insisted to say that was pre-authrizationand will be refunded soon.... Doesnt make sense that I paid full deposit and bills, why pre- authorization after check-out???

Non-sokong room smell smoking at 1st night, request to change room next day. We had our 2 morning coffee & bakeries at their coffee shop , after 10 minutes of waiting , they told us they are running out of cream and milk and asked us can we drink black coffee instead. , Out of cream at coffee shop???

Non-sokong room smell smoking at 1st night, request to change room next day. We had our 2 morning coffee & bakeries at their coffee shop , after 10 minutes of waiting , they told us they are running out of cream and milk and asked us can we drink black coffee instead. 😩😩😩, Out of cream at coffee shop???

Jason, the hotel manager, did a wonderful job in assisting us with our room reservation and stay. He did everything possible to make sure we were satisfied with the hotel whenever we walked past him in the hotel lobby everyday. The entire staff at the hotel were helpful and pleasant.

A fantastic hotel in the heart of Hangzhou directly next to West Lake. Extremely large rooms that are very luxurious, everything you can wish for. Wonderful amenities. Great comfy bed. Very calm.

Nice location - close to the west lake and shopping areas. But the hotel seems to be unfinished with the back garden or square blocked. The gym and swimming pool etc was closed due to more than a year unpaid rent?! We were offered to use the gym in the grant Hyatt. It’s about 10 minutes walk by the lake. I think I’ll stay there next time!

Location is quite good. Not far from west lake and decently near the metro. Was slightly disappointed that they were renovating their health center (pool) was intending to have some light swim. Generally good stay.

Excellent hotel. 5* rooms and facility with a great location. Service was excellent, however much of their staff seemed pretty new to the operation (could have pulled in additional bodies for Golden Week). Either way, an absolutely stellar experience and a very positive first experience for us with the brand.

We loved staying at this hotel, location was great and friendly service make you felt at home. The staffs were amazing, Lorna, Lusy were wonderful help. Look forward to our next visit.

We had very nice stay. We liked that they have western staff, that made it easy to ask for help. They really paid attention to us and when we experienced minor issue it was solved in a very satisfactory way. Absolutely recommendable.

Large Rooms, large comfy bed. very close to West lake

Stayed here for 3 nights. The room is big and location is convenient. Good breakfast with many choices.

Stayed here for 3 nights. The room is big and location is convenient. Good breakfast with many choices.

Good location. Hotel is dated and beds are abit high. Bed cleanliness could be better. Overall, still a good stay.

As good as similar hotels in China

Very clean and spacious rooms, as well as great location of the hotel. Food not very vegetarian friendly at breakfast, and the quality of the room service food could be improved.

Great property. Very good location close West Lake, Night Market and shopping. Friendly and efficient staff.

1. the shower door was broken, water lack outside in a mess. 2. aircon couldn’t be adjusted 3. free distil coffee disappointed 4. waitress in the breakfast was in low standard

Initially we booked the rooms for two nights. After one night of stay, we decided to extend for another night at Wyndham Hotel Hangzhou instead of moving to Nanjing. Reason being was because this hotel real good in term of the services, room condition as well as the location. The staffs are all well-trained as they always attain to the guest’s request politely.

Initially we booked the rooms for two nights. After one night of stay, we decided to extend for another night at Wyndham Hotel Hangzhou instead of moving to Nanjing.Reason being was because this hotel real good in term of the services, room condition as well as the location.The staffs are all well-trained as they always attain to the guest’s request politely.