Not a good experience. It was supposed to be a relaxing few nights before I flew back to the UK. The TV only had news channels, despite the internet advertising DSTV movie channels, and them being available during my stay in Nov 2020. The phone chargers next to the bed did not work. The water in the shower and bath was cold; this was rectified on the last day of my stay. We had to chase for our rooms to be cleaned, as we returned at 4pm and they hadn't been cleaned.

Excellent hotel. Staff very friendly and helpful. All measures followed with regard to COVID19. Had a very pleasant weekend break.

Excellent hotel. Staff very friendly and helpful. All measures followed with regard to COVID19. Had a very pleasant weekend break.

Great people very friendly

Great people very friendly

I searched for Crown Plaza Nairobi airport and alongside that hotel you placed your hotel in town one hours away in heavy traffic By mistake I booked CPIn town when I wanted the airport when I tried to cancel you refused and told me it was a special deal I ended up having to pay the hotel to stay there I will never use you again Gary Summers

Checkin with Niomi was excellent. Club lounge is very nice. However, one male staffer was the worst staffer we have ever encountered at any IHG club. He should wash dishes instead of being with ambassador members. Bed super comfortable.

Checkin with Niomi was excellent. Club lounge is very nice. However, one male staffer was the worst staffer we have ever encountered at any IHG club. He should wash dishes instead of being with ambassador members. Bed super comfortable.

The bed was sagging and the TV channels were cutting off

Air condition not working in my room. Planned for a isolated weekend

We have enjoyed our stay at the Crown Plaza Nairobi. The staff was tremendous and the service provided incredible. I would recommend this hotel to anyone

Beds hard. Buffer only a 5 out of 10. Staff are very good.

Everything great, the room was a tab small considering the price, but we spent the days outside. Great staff, very professional and courteous. breakfast was outstanding.

cockroaches in the room. I addressed it with duty manager and he simply apologized!

Good room, quick check in, good service - However the bathroom was smelly/moldy.

Love this place so much will be back soon...some of the nicest ppl ever that work there.. best gym staff also

It was ok but really quite expensive for what it was and don’t forget breakfast is not included I made the mistake of having a yogurt and a coffee for 30 usd

It was ok but really quite expensive for what it was and don’t forget breakfast is not included I made the mistake of having a yogurt and a coffee for 30 usd

It was a great stay. Very friendly staff, and a very nice restaurant.

It was a great stay. Very friendly staff, and a very nice restaurant.

Everyone was super friendly and helpful!

I use this hotel a lot and keep coming back principally because the Staff are excellent.

I use this hotel a lot and keep coming back principally because the Staff are excellent.

What makes the Crown Plaza in Nairobi so good is the staff. Theyre incredibly friendly, and endeavor to be as helpful as they can.

The staff are exceptionally helpful. Thank you once again. Gym is very good but food is pricey.

Crntrally locates, clean hotel. Very friendly and helpfull staff. Nice gym and swiminh pool

Nice hotel but too expensive. Doesn’t worth the price you pay for it.

Amazing, wasnt expecting such a nice place. I would recommend to friends and family.

excellent wifi. Gym pretty good too. Bit annoying that there isn't a lift directly to the lobby if you have a room in the annex.

Friendly staff, amazing breakfast. Overall worth the money.

The Crowne Plaza is a comfortable hotel in Upper Hill, but there is not much to do in the neighborhood. The food in the hotel is pretty good, although recently they have made some changes and now there is a different room service company for after 11pm and that food was pretty bland and not accurately described on the menu (e.g. "pesto" turned out to be cream sauce, "loaded baked potato" was just a baked potato with a little bit of canned tuna on top, pretty gross). The room service before 11pm is much better. I believe they may be under new management because another change was that the price increased dramatically with new service charges I do not recall seeing before, and they used to allow free late checkout but this time they charged $15 per hour. This is the norm at other hotels, but the free late check-out had been one thing that set the Crowne Plaza apart. Oh well, hopefully they will go back to the way they were before.

Hotel is about 20 minutes from Airport which is still being rebuilt since fire arrivals is in the underground car park and its $50.00 for visa on landing.. no issues with getting visa on landing even for business meetings. Very good Gym, pool area is a little small but functional and pleasant. 3x choices of food....buffet restuarant, a la cart and food also in the bar area. Staff are very helpful and pleasant, very good english spoken by all staff. It is not in walking distance of the shopping Malls but short 20 minute drive gets you to a couple of them. there is major road repairs in the area at present so short part of trip to hotel is a little bumpy. Nothing is within walking distance of the hotel so it will be a taxi if you wish to go out somewhere. Good for business but over 20 mins drive to down town/city area. good security at hotel. hotel has many function rooms so good for hosting meetings or big events ... saw 2 weddings while staying there. Staying at rear of hotel is a parking area... at night occassional car noise and car alarms being set or unset by owners.