I wish they woulve had the waffles for breakfast but everything else was perfect!

Overall the hotel itself was clean and pretty nice. The employees were not friendly, breakfast was terrible and there were bugs in my room. The pool area was dirty and pool water was super hot and clearly not clean. I asked the front desk person if they put new water in daily and she said someone came to clean the pool MONTHLY. I’m hoping she meant at least weekly. I tried to cancel my stay and they said I couldn’t since I booked through Hotels.com, but Hotels.com said I’d have to do it through the hotel. I just wanted to go somewhere else for the second night where my kids could actually have fun and not be bitten by bugs while in the room.

Room was not what was advertised. No spa tub, no tv in bedroom only living area no microwave, water pressure was poor.

We have a child attending ACOM for the next few years in Dothan. The school had provided rooms for us back in February and I guess this place had put on their best face - decent breakfast offerings, etc. This time, we were very disappointed. Our room was very musty smelling and walls were filthy in high touch areas. We discovered mold growing on the upholstered chair (pic). Breakfast offerings were very slim. Coffee appeared to be decaf only. We will drive across town next time we stay in Dothan, as this place is not worth the money we paid.

The hotel was ok, decently clean and not bad overall. The hall and lobby were insanely hot especially on the 2nd floor.

Nice clean room. Staff was great

I have been charged twice and despite sending in my receipt, I still have not received a refund.

Bed was very comfortable

My family and I actually stayed here twice in one week, once on our way to Florida and again on our way home. The rooms/bathrooms were clean, and the air worked great. They have some of the most comfortable beds and pillows! The breakfast was good, and the staff was nice. If we travel that route again, we will stay here! I recommend!

We arrived around 4:30 and checked in. Immediately noticed how dated all the furniture in the lobby and breakfast area were. The check in process was somewhat slow. We were on the second floor - I do have to say the hallway and the room itself smelled great. Our room was a standard room with two queen beds. There were stains all over the walls in different areas that looked as if no one ever tried to clean them. The toilet had only been cleaned on the seat but there were stains all around it which really is a turn off for me! My sheets had some sort of stain that was washed but had never come out- these sheets should have been tossed. All the appliances were very old, dated, scratched . There were crumbs in many different areas of the room and even a pair of dirty socks left from whoever was there last… We had a good nights sleep and the breakfast was ok. We probably will not stay again unless there are many updates and cleanliness becomes a priority .

Room was not very clean.

It could have been a great hotel but seems like the area was unsafe. Also when we walked down the hall, the smell of weed was strong. The room did seem nice though.

Nice hotel with nice breakfast.

Nice

The woman who checked us in was very unfriendly, no smile, no hello, didn’t give us any information on breakfast, check out. Nothing! Plain rude! Everything else was ok, no extra toilet paper and had to go down and get it. This wasn’t a special request, it was a nessesity. Breakfast was decent but would never go there again.

satisfied

Amazing hotel! Very clean and friendly staff!

The elevator wasn’t working the first two days and then was out of order the last night/day. We asked to have toilet paper, fresh towels and the garbage taken out after the second night and when we returned the only thing they left was 2 towels. No toilet paper and trash was still overflowing. The room smelled like cigarettes but I’m sure it was coming from one of the other guests. The bath tub doesn’t stop up and when running a bath the shower leaks all over the floor and tub. It was a nightmare giving my kids a bath. We had to make 3 trips up and down the stairs to put all our stuff in the car when we left.

It was a good experience overall. Staff was very help at front desk. I was a bit worried based off of the reviews but it’s totally the opposite of the negative reviews. I’ll stay again.

Clerk was rude. Made me wait until 3:00 pm before booking. ( I arrived at 2:47 ) given no direction to the room. Placed on the top floor farthest from the serving area in an empty hotel. I stay at comfort a lot. This is the worst l have ever been treated at one of your hotels.

It was convenient for us. Quiet and off the main road but still within range of restaurants and stores.

It is a very dated hotel

Close to my work place. But the rate is higher than average

Everything was great e

Quiet

Very nice location and great nights sleep

Property was good. Just the front desk clerk was rude and always on her phone. Felt like she didn’t want to assist myself. Her customer service was terrible.

Next room me had music very laud at night. It Woke me up couple times !!

Front Desk Customer Service is so poor. Women’s demeanor was not friendly at all. I spend over $1,500 to stay and because of front desk’s poor service I was hesitant to ask for anything to include tissue. I got my own. Upon checking out I had to wait because she was on her personal phone on speakers! 5 minutes passed I had to approach and say “Can I check out?” Please work on your front desk. Demeanor, professionalism and customer service for all people. Women in laundry side, and room service were more polite and friendly.

Very clean and comfortable.

Amazing polite staff. Comfortable beds. Good breakfast. Overall vreat stay.

The front desk staff were friendly. The breakfast was good. The room was terrible. There was something splashed all over the wall adjacent to the bed. There was an old toothpick lying on the bathroom counter which tells me they had not been cleaned or wiped down. After showering, I was barefoot while getting dressed. I didn't realize it then but when I pulled my shoes off later that day the bottoms of my feet were black. I wish I could post pictures I took.