This is one the best experiences in my life- very Japanese feeling. This is not just a hotel- this is life of true country. We got traditional room with great views. Everyone on my family enjoyed kimono they provided and hot volcano springs! Service es top of the line! Traditional Japanese breakfast and dinners are very special and must to try! We really want to come back!!!

Overall, a great stay. I have to deduct a star because the restaurant only served the included traditional breakfast with our stay. We could not order or get added to the dinner plan when we arrived because it is a traditional dinner. My Wife and I were on our own for lunch and dinner. I didn’t know we needed an advance booking to eat at the restaurant for dinner. Hotels .com has a restaurant listed, so I figured we could just order off a menu. Luckily, there is a Family Mart and several Family run restaurants within walking distance. We recommend Sengoku Ukyo. Ate there for both dinners. Sweet family run restaurant. Senkyoro technically does have a restaurant, but only if you already made a plan to eat there. Breakfast was incredible. Just you wish they had an option to order other items for lunch and dinner so guests are not stuck walking in the cold weather. It was snowing during our stay.

This onsen hotel was amazing! I always wanted to try futon and have meals in the room so we booked the Japanese style house with open-air bath annex building. The hotel was very easy to find and it's right next to the bus stop. When we arrived there were staff welcoming us. There was no fault to their service, the room was very spacious, futon was soooo comfortable and the meal was amazing! Food was very high quality! So yummy. The onsen was so nice too! Although it's super hot but we were able to add cold water into it. One thing was the bathroom in the room was quite outdated but it's fine coz we used the shower outside instead.

This onsen hotel was amazing! I always wanted to try futon and have meals in the room so we booked the Japanese style house with open-air bath annex building.The hotel was very easy to find and its right next to the bus stop. When we arrived there were staff welcoming us. There was no fault to their service, the room was very spacious, futon was soooo comfortable and the meal was amazing! Food was very high quality! So yummy. The onsen was so nice too! Although its super hot but we were able to add cold water into it.One thing was the bathroom in the room was quite outdated but its fine coz we used the shower outside instead.

On arrival were not impressed with the attitude of the front desk, not very accommodating at all, all the reception area lights were off it was not very inviting to say the leastThe property although clean in some aspects could do with a little maintenance, balcony, sink, taps and bath.On the plus side, food excellent, dining room staff excellent, night porter excellent.The hotel also accommodated for my dislike of fish.This was the most expensive hotel of our whole trip but certainly not the best.We understand that the whole of hakone had just been hit by the typhoon and therefore appreciate that things where not normal with many people cancelling their reservations . May be it would have been better to close for a few days and give refunds

On arrival were not impressed with the attitude of the front desk, not very accommodating at all, all the reception area lights were off it was not very inviting to say the least The property although clean in some aspects could do with a little maintenance, balcony, sink, taps and bath. On the plus side, food excellent, dining room staff excellent, night porter excellent. The hotel also accommodated for my dislike of fish. This was the most expensive hotel of our whole trip but certainly not the best. We understand that the whole of hakone had just been hit by the typhoon and therefore appreciate that things where not normal with many people cancelling their reservations . May be it would have been better to close for a few days and give refunds

This property was way better than it looked in the photos. It was exceptional. The grounds were beautiful, the Onsen great, very helpful staff. And we had the most beautiful western breakfast of our whole stay. Would definitely recommend.

It was very nice the room was very clean. Had plenty of items, lots of space and a good view.