Nice location and Nice service

I was disappointed that I was not allowed to check in early (my colleague and I reached the hotel around 11.30am). A little generosity would have left a better impression on us, especially considering that many rooms would have been free at the time we came to the hotel as a lot of guests check out early. Besides, I checked out at 5am the next day, so no appreciation was shown for my not using the full benefit of the hotel facilities. A really good hotel chain always allows early check-in if rooms are available as this generates goodwill among guests.

The staff speaks basic English, the rooms are clean and there's daily housekeeping if you request for it. The only drawback was theres hardly and trash bin in the hotel except in the rooms. There's a little convenient storencorner which only accepts cashless paynentm however, theres no bins around to dospose off the instant noodles that's sold there. That is really inconvenient. Otherwise, the stay is satisfactory. As the location is near to malls and subway station

One simply cannot beat this location. It is still centrally located but is not situated right in the middle of the action. From Hotel JAL, we were able to walk to Tenjin, Daimyo and OhoriPark. We highly recommend this hotel!

Excellent stay, convenient location. Limited parking space in the hotel.

The staffs were beyond rude, unhelpful and pretentious. They were very hospitable towards japanese but not towards tourists like ourselves. They did not greet nor smile during check in and check out. I needed to freeze my ice pack and borrow their freezer as I was carrying breastmilk and they made it seem like a chore. It was so odd that even requesting to book a taxi was a problem. The one during check out takes the cake. He didn't acknowledge our presence, glared at my mother and was very impatient and rude. If you do not want to serve tourists, do not work in this industry. It was absolutely infuriating and disgusting to be treated with such disrespect without reason. I wouldn't recommend this hotel at all. Location is ok but not the best.

Very good

Recommended