Exceptionally poor service but a very nice room. It is hard to believe this is a Marriott managed property. I wouldn’t recommend it especially for the very high price.

Very friendly staff. Clean rooms, excellent breakfast. It's in downtown Bariloche so you're near everything. The only drawback: There was no A/C in the room.

The staff was very friendly and helpful but most did not know English. We had a problem with our first room and after complaining we were upgraded right away. The breakfast was very good!

Property was very odd. Atmosphere of a 1960s airport. Pool does not open until noon. Breakfast was excellent. Staffvexceedingly courteous. However, the hotel was an extreme disppointment after seeing so many more interesting places in this fascinating city. I had pre paid which was a huge mistake as i wanted to be at any of the other nearby hotels, in fact, i should have just eaten the cost!

I'm sure this place was nice a few years ago but it needs renovation. Also, we were too hot to sleep but we couldn't really leave the window open because of the screaming drunks around the casino across the street.

Good location. Nice room and bathroom OK. Quite good Breakfast.

Overall positive experience in pleasant well managed hotel a short walk from town centre. Received a room upgrade to front overlooking lake which ended up NOT being a good thing: Friday & Saturday nights (all night) EXCESSIVE street noise from revellers hanging around the casino entrance across the road. Nice swimming pool on roof (heated indoor) and good lobby bar plus eateries all around. Just avoid a street facing room even if it's a free upgrade.

Wifi only worked in a small area of the lobby, not in the rooms. Hotel reception staff was completely unwilling to help. Maid service was good. Spa reception terrible.

Hotel was ok and the people were great. But the gym is not open intil noon which is weird and inconvenient. No reason it has to be closed til noon. Also, valet is advertised but there is never anyone working valet.

The hotel was comfortable a little dated and in need of revamp, but was in a great location and the views from our room were faboulous. If you book ask for a room overlooking the lake

The room was not in accordance of the information in the Expedia Itinerary. It was very small and the bed was not a king bed. After a claim, in the next day they changed the room for one a bit larger and with king bed. Lobby and the facilities are good but everything is a little old and some places need maintanance. The breakfast is very good but every day shows the same things. The restaurant has no big variety in the menu and the personal service is limited. There is live music every night in the lobby/restaurant. The hotel is good but it does not deserves the 4 stars classification.

The building is a 30 years old and you may see the pass of the time. When I checked in they sent me to a room located in the back side of the hotel on the floor eleven, and I found this room full of small ants. The next morning when I claimed for that, The woman of the staff changed our room.The best of this hotel is, the staff, the breakfast and the location. Also the pool is very good. They said me they are fighting with the ants but there is to consider that the building is enclosed at the mountain.

The building is a 30 years old and you may see the pass of the time. When I checked in they sent me to a room located in the back side of the hotel on the floor eleven, and I found this room full of small ants. The next morning when I claimed for that, The woman of the staff changed our room. The best of this hotel is, the staff, the breakfast and the location. Also the pool is very good. They said me they are fighting with the ants but there is to consider that the building is enclosed at the mountain.

I cannot believe I actually paid money to stay here. It's really a 2-star hotel. Beautiful views but the windows are so dirty you can see it of them. if really like my money back.

I cannot believe I actually paid money to stay here. Its really a 2-star hotel. Beautiful views but the windows are so dirty you can see it of them. if really like my money back.

The Panamericano hotel is well located within walking distance to many restaurants and in downtown Bariloche. The problem we experienced is that the hotel is under renovation, so starting right around 8 AM and through 8 PM there is a lot of banging going on. We stayed for five days four nights, we asked for a different room three times. We were moved three times but since the constructions is cinder block and concrete noise travels throughout the entire building. The first two nights were the worst my wife and I could not even hold a conversation it was so loud with work going on on both sides of our room. You would think that the admin would have an organized and well planned reconstruction but we were on the 9th floor and then on the 7th floor and last on the 5th floor and work was going on. You would think that they would stop work say after 5 or 6 but that did not happen either. I feel that we should have been told that the hotel was re-modeling so we could have stayed elsewhere. We did not get any real rest nor did we enjoy our stay. The hotel manager was not very helpful either and seemed helpless with the construction work. in hind site I was ripped off by the hotel when they accepted my reservation. I think it is fair to say that under normal circumstances the hotel may offer a nice stay, but at this time forget it!

Big older hotel in need of a refurbishment. In centre of Bariloche town which is the gateway to mostly budget adventure vacations. Lake views are spectacular but those rooms also face the street which is noisy with party goers all night long on Saturday and holidays. Ask for floor 6 and above. Hotels outside the centre are more difficult to get to and from. Always telephone for taxies.

hotel meets short term requirements, wi fi expensive and not included. tiled hallways made for a noisy stay.

Hard to say if this is the hotel fault or hotels.com, or both.But really blows when you book a king size bed standard room with view to one of the most amazing lakes in the world and you get a twin bed s**t box loking out to an alley wall. that was the starting is THAT, I believe no surprises surprise you for the rest of the trip.

only problem was that the pay for internet was not always available

Old hotel, not very clean, good location, good staff but not enough for a hotel that size. Poor overall experience.

The Hotel Panarmericano was very well maintained and clean. The bed was comfortable and we had a great view of the lake. The best thing about the hotel was the staff. They were friendly and worked very hard to help us set-up excursions and provided great advise about re-arranging our travel itinerary when we could not get bus tickets to Valdivia, Chile. I highly recommend this hotel.

We made the mistake of not booking a room with a lake view, which made the tiny room, with really short ceilings, seem even smaller. The mattress was thin, and uncomfortable. The decor was cheap and outdated. The bathroom tiles had grime between them. There were no amenities in the room when we first checked in, so we had to ask for them, but ended up buying our own later. The comforter cover and blanket did not appear to have been laundered in a long time. Even though the heater was off, the room was really hot, and there was nothing that we could do about it because there was no thermostat for us to put on the fan or the air conditioner, and only one tiny window that did not open all the way. The pool and the sunbathing area by it were dirty. The workout room was dismal, with only two very old treadmills on the verge of breaking down, and one stairmaster that must have come from the last century, and which obviously didn't work. And the floor was very dirty. My head almost hit the ceiling when running on the treadmill. Breakfast was atrocious-the coffee was undrinkable, the pastries were not fresh and not homemade, and they offered a very poor selection of meats/cheeses and cereals. The staff wasn't very friendly, and minimally helpful.

We made the mistake of not booking a room with a lake view, which made the tiny room, with really short ceilings, seem even smaller. The mattress was thin, and uncomfortable. The decor was cheap and outdated. The bathroom tiles had grime between them. There were no amenities in the room when we first checked in, so we had to ask for them, but ended up buying our own later. The comforter cover and blanket did not appear to have been laundered in a long time. Even though the heater was off, the room was really hot, and there was nothing that we could do about it because there was no thermostat for us to put on the fan or the air conditioner, and only one tiny window that did not open all the way. The pool and the sunbathing area by it were dirty. The workout room was dismal, with only two very old treadmills on the verge of breaking down, and one stairmaster that must have come from the last century, and which obviously didnt work. And the floor was very dirty. My head almost hit the ceiling when running on the treadmill. Breakfast was atrocious-the coffee was undrinkable, the pastries were not fresh and not homemade, and they offered a very poor selection of meats/cheeses and cereals. The staff wasnt very friendly, and minimally helpful.

Even though i was extremely excited for the stay in this hotel in Bariloche. However, the hotel was a very basic. Coming from someone who has traveled to over 25 countries it was certainly not a 4 or 5 star hotel as advertised. It was in severe need of renovation which appears to have last been done in the 1970s. The staff was very helpful. I would recommend this hotel only to travelers looking for a bargain.

All was great!

Nice hotel. Clean, spacious, good breakfast and located close to the commerce area of Bariloche. Views to the lake are nice.

I thought it was better, didn´t like it at all. You can´t manage your room temperature. It´s old, the restrooms, it´s smells ugly.

We like it!

We had a very good value for money offer in this wonderful 5-star hotel. Very fashionable, comfortable and clean rooms, good breakfast buffet, fantastic spa, friendly staff. The only point of improvement would be the bed and pillows, which were on the hard side.