Which they more food options

We arrived and were given a filthy room with an odor, it did not look like the room online. Then there was no pool access, after i called to verify there was we came from NJ very disappointed.

We arrived and were given a filthy room with an odor, it did not look like the room online. Then there was no pool access, after i called to verify there was we came from NJ very disappointed.

Over all, the place was nice. The employees cleanliness, friendliness and promptiness was excellent!👏 Thank you for great services! :)

Over all, the place was nice. The employees cleanliness, friendliness and promptiness was excellent!👏 Thank you for great services! :)

Very convenient

Very convenient

We had an issue with water bugs (due to the rain plus we were on the 1st floor). One we brought it up to the front desk they moved us to a higher room right away. They even gave us an upgrade. Very clean and quiet hotel. The pool is nice and big, a lot of seating in the pool area.

We had an issue with water bugs (due to the rain plus we were on the 1st floor). One we brought it up to the front desk they moved us to a higher room right away. They even gave us an upgrade. Very clean and quiet hotel. The pool is nice and big, a lot of seating in the pool area.

Very nice crew

Very nice crew

Filthy carpets in room. Hot in hallways. Poorly repaired walls. Accessible shower water runs all over bathroom floor

Filthy carpets in room. Hot in hallways. Poorly repaired walls. Accessible shower water runs all over bathroom floor

Location and price were perfect for us. The 2 young men at the front desk looked professional and both had excellent personalities.

Location and price were perfect for us. The 2 young men at the front desk looked professional and both had excellent personalities.

I booked two rooms and both showers did not work well. One room the shower stayed on all night long. When we called to tell them at midnight they said there was nothing they could do and just leave it on. Woke up to a VERY humid room.

I booked two rooms and both showers did not work well. One room the shower stayed on all night long. When we called to tell them at midnight they said there was nothing they could do and just leave it on. Woke up to a VERY humid room.

Good place

Was great

Good place

Was great

The room was dirty, the walls had smears of every color on them especially in the bathroom. The carpet felt nasty. There were holes in the wall. The a/c did not work. Horrible hotel stay. I was definitely disappointed in holiday inn. I paid $150 a night because they are usually a better hotel. Next time i will pay the extra $50 and stay at homewood.

The room was dirty, the walls had smears of every color on them especially in the bathroom. The carpet felt nasty. There were holes in the wall. The a/c did not work. Horrible hotel stay. I was definitely disappointed in holiday inn. I paid $150 a night because they are usually a better hotel. Next time i will pay the extra $50 and stay at homewood.

Loved the hotel but was extremely upset because they would not pick us up at the airport even after me calling before I made reservations and the day before I flew to Dallas. They had a shuttle to and from the airport but refused us service at 9:00 pm from airport and shuttle ran until 11:00 pm.

Loved the hotel but was extremely upset because they would not pick us up at the airport even after me calling before I made reservations and the day before I flew to Dallas. They had a shuttle to and from the airport but refused us service at 9:00 pm from airport and shuttle ran until 11:00 pm.

This is the WORST hotel I have ever stayed in. 1 out of 3 keys worked. Wet carpeting from mildew because the air conditioning isn’t left on so it’s humidity that has made the carpet wet. Mildew smelling room, parking lot light shining straight into room, black out shade not on its track, slow draining sink so you brush your teeth and your spit stays in the sink, leaking paper cups for tea which I used my own tea bags. The one in the room looked old and wrinkly. Kurrig coffees only decaf. Coffee at breakfast was the tiniest cups I’ve ever seen. Only heavy cream as an option, restaurant closes at 9 with nothing in the mini mart for purchase. No real snacks or beverages. I am Shocked IHG would have its name associated with it. I’ve stayed in red roof inns that were a thousand times nicer. Truly the worst ever. No customer service. People should not stay there! You should not partner with them. Definitely makes me question expedias judgement.

This is the WORST hotel I have ever stayed in. 1 out of 3 keys worked. Wet carpeting from mildew because the air conditioning isn’t left on so it’s humidity that has made the carpet wet. Mildew smelling room, parking lot light shining straight into room, black out shade not on its track, slow draining sink so you brush your teeth and your spit stays in the sink, leaking paper cups for tea which I used my own tea bags. The one in the room looked old and wrinkly. Kurrig coffees only decaf. Coffee at breakfast was the tiniest cups I’ve ever seen. Only heavy cream as an option, restaurant closes at 9 with nothing in the mini mart for purchase. No real snacks or beverages. I am Shocked IHG would have its name associated with it. I’ve stayed in red roof inns that were a thousand times nicer. Truly the worst ever. No customer service. People should not stay there! You should not partner with them. Definitely makes me question expedias judgement.

Rooms are very outdated, missing items that we needed, they had run out of stuff. The shuttle service was great

Rooms are very outdated, missing items that we needed, they had run out of stuff. The shuttle service was great

No issues

No issues

Friendly and accommodating staff. I appreciate the consistency.