Staff were nice.

The room was clean and well-appointed. Staff was extremely friendly and I felt well-taken care of. Hotel convenient to the airport and easy to locate.

The room was clean and well-appointed. Staff was extremely friendly and I felt well-taken care of. Hotel convenient to the airport and easy to locate.

We booked for two rooms each w 2 queens but accepted 2 with one queen and a pullout couch. One room had one bed and no couch. That made the accommodation horrible. Try sleeping with three people one one bed. Miserable

We booked for two rooms each w 2 queens but accepted 2 with one queen and a pullout couch. One room had one bed and no couch. That made the accommodation horrible. Try sleeping with three people one one bed. Miserable

The staff was nice. The rooms were clean

The staff was nice. The rooms were clean

Great property

Great property

I recently stayed at Clarion Pointe and, unfortunately, my experience was marred by a significant issue at the front desk. Upon check-in, I provided my credit card for the stay. However, to my dismay, I discovered later that I had been charged twice on two different cards. This double charging caused considerable frustration and inconvenience. Firstly, I had to spend a significant amount of time on the phone with both my bank and the hotel to identify and resolve the issue. This took away from my time enjoying my trip and added unnecessary stress. Secondly, the additional charge temporarily reduced my available funds, impacting my ability to cover other expenses during my stay. This financial strain was both unexpected and troubling, as I had planned my budget carefully. Despite reaching out to the front desk multiple times, the resolution process was slow and unsatisfactory. The staff seemed either unwilling or unable to quickly rectify the mistake, leaving me feeling helpless and undervalued as a guest. While the hotel's amenities and location were satisfactory, the mishandling of my billing and the subsequent poor customer service have left a lasting negative impression. I hope that in future no one has to go through what I have experienced.

I recently stayed at Clarion Pointe and, unfortunately, my experience was marred by a significant issue at the front desk. Upon check-in, I provided my credit card for the stay. However, to my dismay, I discovered later that I had been charged twice on two different cards. This double charging caused considerable frustration and inconvenience. Firstly, I had to spend a significant amount of time on the phone with both my bank and the hotel to identify and resolve the issue. This took away from my time enjoying my trip and added unnecessary stress. Secondly, the additional charge temporarily reduced my available funds, impacting my ability to cover other expenses during my stay. This financial strain was both unexpected and troubling, as I had planned my budget carefully. Despite reaching out to the front desk multiple times, the resolution process was slow and unsatisfactory. The staff seemed either unwilling or unable to quickly rectify the mistake, leaving me feeling helpless and undervalued as a guest. While the hotel's amenities and location were satisfactory, the mishandling of my billing and the subsequent poor customer service have left a lasting negative impression. I hope that in future no one has to go through what I have experienced.

The bathroom had a funny smell and there was a sock and shoe left behind a chair from previous occupants. The rest of the place was pretty clean, food was good and staff was friendly.

The bathroom had a funny smell and there was a sock and shoe left behind a chair from previous occupants. The rest of the place was pretty clean, food was good and staff was friendly.

Nice place

Nice place

Sheets were very rough and uncomfortable

Sheets were very rough and uncomfortable

The floors were dirty. The room was hot. The hallway was really hot. The people in the room next to ours argued all night and kept waking us up. We were double charged for the room. Just overall a bad experience for us. We even left a day early because it was so bad.

The floors were dirty. The room was hot. The hallway was really hot. The people in the room next to ours argued all night and kept waking us up. We were double charged for the room. Just overall a bad experience for us. We even left a day early because it was so bad.

The shuttle service is not available even though it is advertised. The front desk lady was quite nice even though I was obviously disappointed in that information. They ask for a $150 deposit to stay, even after you’ve already paid. That deposit posted to my account - never reversed & I’ve been checked out several days. I’ll likely be filing a dispute with my credit card company. I’d recommend staying somewhere else.

The shuttle service is not available even though it is advertised. The front desk lady was quite nice even though I was obviously disappointed in that information. They ask for a $150 deposit to stay, even after you’ve already paid. That deposit posted to my account - never reversed & I’ve been checked out several days. I’ll likely be filing a dispute with my credit card company. I’d recommend staying somewhere else.

The property felt like it was older, the ac was weak.

The property felt like it was older, the ac was weak.

Staff are extremely friendly

Staff are extremely friendly

Clean, a little outdated but good for the price

Clean, a little outdated but good for the price

The OWNER Sam was A EXTREMLY RUDE!! He screamed at my 70 year old father and 14 year old Son, for having 4 extra pillows. The employee Maria she was a nice young woman. I’ve Been to many places in and out of country but never have I been screamed at! Over pillows. Nor about my service dog. Telling me he’s not a service animal, and he needs to be with me at all times or he’s not a service dog. Which I stated “ Would you like to see He’s paperwork?” And him saying No he doesn’t need to. Then our room was ramshacked my grandsons iPad just grew legs. As well as my son’s laptop. This is by far the worst customer service I’ve ever had.

The OWNER Sam was A EXTREMLY RUDE!! He screamed at my 70 year old father and 14 year old Son, for having 4 extra pillows. The employee Maria she was a nice young woman. I’ve Been to many places in and out of country but never have I been screamed at! Over pillows. Nor about my service dog. Telling me he’s not a service animal, and he needs to be with me at all times or he’s not a service dog. Which I stated “ Would you like to see He’s paperwork?” And him saying No he doesn’t need to. Then our room was ramshacked my grandsons iPad just grew legs. As well as my son’s laptop. This is by far the worst customer service I’ve ever had.

Simple check in. Pretty modern room. Rate was 10/10. Only stayed overnight for an early flight but will stay there again if needed. Customer service (Maura?) was very sweet!

Simple check in. Pretty modern room. Rate was 10/10. Only stayed overnight for an early flight but will stay there again if needed. Customer service (Maura?) was very sweet!

The customer service is amazing! Krista has a keen eye for details and was very resourceful and helpful the entire weekend. My family member and I wanted tea or coffee and she made us hot water for the tea! We needed extra towels and she was very accommodating! We used the laundry and someone left their clothes in the dryer. She opted to dry our clean clothes for us so that the other person would not be upset about their belongings being moved from the dryer. I believe they forgot/fell asleep it was late. At any rate she was a joy and I’ll definitely return back because of her. She made my night better because of her customer service.