Had confusion with the valet leaving. After 6 cars that pulled up over the course of the 15min, I finally asked where mine was and had to help attendant pic which keys were mine.

Had confusion with the valet leaving. After 6 cars that pulled up over the course of the 15min, I finally asked where mine was and had to help attendant pic which keys were mine.

Beautiful grounds and lots of fun things to do with kids.

Beautiful grounds and lots of fun things to do with kids.

Nice views & very relaxing

Nice views & very relaxing

Beautiful property and a great weekend getaway from Atlanta

Beautiful property and a great weekend getaway from Atlanta

Excellent

Excellent

Beautiful property with great resort amenities Food sadly is below average. Service in some sections of the property was great. Room was clean, balconies have no lights so outside seating in the evening from room is very limited. Pools and resort activities are well planned and excellent.

Beautiful property with great resort amenities Food sadly is below average. Service in some sections of the property was great. Room was clean, balconies have no lights so outside seating in the evening from room is very limited. Pools and resort activities are well planned and excellent.

We had a wonderful time there. We would stay there again.

We had a wonderful time there. We would stay there again.

Wonderful stay. Attentive staff. Great facilities. Another superb trip.

Wonderful stay. Attentive staff. Great facilities. Another superb trip.

Great view, food, and activities.

Great view, food, and activities.

Lovely site

Lovely site

Spectacular five star property. Gorgeous, great food, southern hospitality at its best. You won’t wNt to leave. You will be back!!

Spectacular five star property. Gorgeous, great food, southern hospitality at its best. You won’t wNt to leave. You will be back!!

Amazing!!

Amazing!!

Everything was amazing! The Ritz goes above and beyond!

Everything was amazing! The Ritz goes above and beyond!

My wife and I spent a few nights at this location. Right after leaving, we stopped for gas and noticed that the valet parking service had put large gashes in one of the tire rims. I contacted the hotel management and they took down my information. I later informed them that the dealership said the rim could not be buffed out but had to be replaced. The car is a very expensive car with expensive rims. Hotel management said they turned it over to the loss prevention department and that they would be reaching out to me. It has been a couple months and I still have not heard from them. I have also reached out to hotel management again with no response. We have noticed that this Ritz-Carlton mimics a service mindset with very little follow through. For the three nights we stayed there, our bedding was never made up once, as well as other service issues. This was definitely not our typical experience at a Ritz-Carlton.

My wife and I spent a few nights at this location. Right after leaving, we stopped for gas and noticed that the valet parking service had put large gashes in one of the tire rims. I contacted the hotel management and they took down my information. I later informed them that the dealership said the rim could not be buffed out but had to be replaced. The car is a very expensive car with expensive rims. Hotel management said they turned it over to the loss prevention department and that they would be reaching out to me. It has been a couple months and I still have not heard from them. I have also reached out to hotel management again with no response. We have noticed that this Ritz-Carlton mimics a service mindset with very little follow through. For the three nights we stayed there, our bedding was never made up once, as well as other service issues. This was definitely not our typical experience at a Ritz-Carlton.

The property felt more like a generic Marriot and less like a Ritz Carlton.

The property felt more like a generic Marriot and less like a Ritz Carlton.

Great service and amenities

Great service and amenities