Really lovely hotel. Such pleasant, friendly staff.

Really lovely hotel. Such pleasant, friendly staff.

Value for money

Value for money

Whilst I had no issues with the building, room or facilities, I did not care for being extorted money for a simple request. Check-in is from 1430 and you must let staff know if you will be early. I did this in advance. On arrival, less than 2hrs before 1430, I asked if I could complete forms, leave details etc and be given the keys for the rooms as we would not be back until much later at night. I was told this could not be done. Then after a staff discussion (not in English so cannot confirm what was said), I was advised this could be done for 20. I asked why 20 would allow this as I DID NOT WANT INTO THE ROOM EARLY, only complete forms and be given keys for later. I was not given an answer and on consideration, I was then told it was 20 each (per room) totaling 40. 40gbp in order to sign a form, show ID and collect a key. Again no reason or justification was stated for why the transfer of 40 magically allowed this to happen so I refused and later had to make 2 trips back due to the lack of co-operation. Nowhere on the Hotels.com site was any "hidden fees" or penalties listed. Only after paying and booking the rooms did I receive an email disclosing "Late Check-In" charges of 10 per hour after 10pm. It was not a big ask. I was NOT asking for the rooms to be cleaned early or to be allowed EARLY ACCESS - only to leave details early for check-in to be completed at the managements own discretion. To be extorted an unjustified fee for this was dishonest and wrong.

Whilst I had no issues with the building, room or facilities, I did not care for being extorted money for a simple request. Check-in is from 1430 and you must let staff know if you will be early. I did this in advance. On arrival, less than 2hrs before 1430, I asked if I could complete forms, leave details etc and be given the keys for the rooms as we would not be back until much later at night. I was told this could not be done. Then after a staff discussion (not in English so cannot confirm what was said), I was advised this could be done for 20. I asked why 20 would allow this as I DID NOT WANT INTO THE ROOM EARLY, only complete forms and be given keys for later. I was not given an answer and on consideration, I was then told it was 20 each (per room) totaling 40. 40gbp in order to sign a form, show ID and collect a key. Again no reason or justification was stated for why the transfer of 40 magically allowed this to happen so I refused and later had to make 2 trips back due to the lack of co-operation. Nowhere on the Hotels.com site was any "hidden fees" or penalties listed. Only after paying and booking the rooms did I receive an email disclosing "Late Check-In" charges of 10 per hour after 10pm. It was not a big ask. I was NOT asking for the rooms to be cleaned early or to be allowed EARLY ACCESS - only to leave details early for check-in to be completed at the managements own discretion. To be extorted an unjustified fee for this was dishonest and wrong.

Clean single room perfect for my 1 night stay, great shower although it did constantly drip. Convenient for seeing my family, I would stay again. Receptionist could be a little more pleasant and smile from her would have been nice.

Walls were paper thin, all night long there was floor screeching noises, people talking around.

You where made as welcome as a fart in a spacesuit. Depressingly dreary accommodations.

You where made as welcome as a fart in a spacesuit. Depressingly dreary accommodations.

Crosshill House, Glasgow was a terrible stay. From first appearance the building is dilapidated in the middle, like it has undergone a fire or something. There is no-one at reception past 9.30pm, the staff sat in a room where they could see incoming visitors but the reception lights are off and doors locked - not very welcoming. The staff took a photo of my driving licence on arrival, this didn't feel comfortable or professional. Our room was dirty, the bedding was clean but the remote, walls, door handles, carpet , surfaces all felt grubby. I went over the room with Dettol wipes. The window holders were broken and windows difficult to open. The bathroom was also run down and unclean. Cleaning staff were in our room each day we were out, although didn't give new towels or bedding. They made the bed, moved all our stuff but the room didn't feel any cleaner. When we arrived back on our last day our door had been left open by house keeping staff. Saff seemed disinterested when advised. Staff appeared from a storage container to the side of the building - very strange. There was a kettle, but the cups were old and stained and a desert spoon rather than tea spoon available. No breakfast facilities. Not even to get a glass of milk. Nearest shop a few minutes away. Short walk to train station for access to Glasgow city centre. I'd not stay here again! I suggest that Expedia remove Crosshill House from there accommodation offers. Very disappointed.

Crosshill House, Glasgow was a terrible stay. From first appearance the building is dilapidated in the middle, like it has undergone a fire or something. There is no-one at reception past 9.30pm, the staff sat in a room where they could see incoming visitors but the reception lights are off and doors locked - not very welcoming. The staff took a photo of my driving licence on arrival, this didn't feel comfortable or professional. Our room was dirty, the bedding was clean but the remote, walls, door handles, carpet , surfaces all felt grubby. I went over the room with Dettol wipes. The window holders were broken and windows difficult to open. The bathroom was also run down and unclean. Cleaning staff were in our room each day we were out, although didn't give new towels or bedding. They made the bed, moved all our stuff but the room didn't feel any cleaner. When we arrived back on our last day our door had been left open by house keeping staff. Saff seemed disinterested when advised. Staff appeared from a storage container to the side of the building - very strange. There was a kettle, but the cups were old and stained and a desert spoon rather than tea spoon available. No breakfast facilities. Not even to get a glass of milk. Nearest shop a few minutes away. Short walk to train station for access to Glasgow city centre. I'd not stay here again! I suggest that Expedia remove Crosshill House from there accommodation offers. Very disappointed.

Was good like many others, but the strange thing was when the recepcionist asked for FULL card details to keep £50.00 deposit. Whem he asked for LONG NUMBER, EXPIRE DATE and THE 3 NUMBERS CODE...I refused and he almost denay my check in.

Was good like many others, but the strange thing was when the recepcionist asked for FULL card details to keep £50.00 deposit. Whem he asked for LONG NUMBER, EXPIRE DATE and THE 3 NUMBERS CODE...I refused and he almost denay my check in.

Felt like a cell. Very old fashioned. Good location though.

Felt like a cell. Very old fashioned. Good location though.

The place was very old inside the room. Furniture from the 70's which look like they got it at a second hand store. No AC in the unit. 3rd floor room with no lift or elevator, only steps.

The place was very old inside the room. Furniture from the 70's which look like they got it at a second hand store. No AC in the unit. 3rd floor room with no lift or elevator, only steps.

4/5 stars. Booked last minute for a festival - great prices. Free on-site parking. Room had everything we needed. Very clean, comfortable beds, great facilities. Shower was temperamental but good enough. Easy check-in, no sneaky extra fees like some hotels. Only a 5 min walk from the train station which was ideal for us. Great stay overall.

4/5 stars. Booked last minute for a festival - great prices. Free on-site parking. Room had everything we needed. Very clean, comfortable beds, great facilities. Shower was temperamental but good enough. Easy check-in, no sneaky extra fees like some hotels. Only a 5 min walk from the train station which was ideal for us. Great stay overall.

Walls and space between floor levels ( ceilings ) have no sound deadening room above ours had a alarm go off from 5.20am to 6.30am in the morning and it was very loud, can hear people talking next room and loud tv, check in person very rude and not helpful, staff friendly, easy transport available good area if you wont to be away from the city, beds comfortable and room clean.

Walls and space between floor levels ( ceilings ) have no sound deadening room above ours had a alarm go off from 5.20am to 6.30am in the morning and it was very loud, can hear people talking next room and loud tv, check in person very rude and not helpful, staff friendly, easy transport available good area if you wont to be away from the city, beds comfortable and room clean.

This place was super expensive compared to how standard the room was. The bathroom smelled of mildew. It was, however, very close to Hampden Park, so we could walk home after the concert we attended. The area was super quiet.

This place was super expensive compared to how standard the room was. The bathroom smelled of mildew. It was, however, very close to Hampden Park, so we could walk home after the concert we attended. The area was super quiet.

Good value for money and pretty close to the city centre

Good value for money and pretty close to the city centre

The property had a nice sitting area outside as well as sufficient parking places. The room was very clean

The property had a nice sitting area outside as well as sufficient parking places. The room was very clean

Close to train. Shower was good. Whole building and rooms need upgrading. Entrance to Inn was quite unwelcoming

Close to train. Shower was good. Whole building and rooms need upgrading. Entrance to Inn was quite unwelcoming

A bit distant from City Centre and tourist attractions, Crosshill House still was affordable, clean, a good choice for travelers on a budget. The room was small but comfortable. I would go again.

A bit distant from City Centre and tourist attractions, Crosshill House still was affordable, clean, a good choice for travelers on a budget. The room was small but comfortable. I would go again.