Anakin was splendid. He took great care of us and he was outdid himself everytime we had a question. He was very helpful, kind and efficient at assiting us. The other staff were great as well. We usually expect staff to do a good job at this price point. However, we were blown away that the front desk people were all great!

The hotel was centrally located, an excellent value, and comfortable and clean. We would have liked more information about parking in advance of our stay as we didn't realize it was an additional fee, and we weren't sure where the garage was located.

The hotel was centrally located, an excellent value, and comfortable and clean. We would have liked more information about parking in advance of our stay as we didn't realize it was an additional fee, and we weren't sure where the garage was located.

Parking was hard to access, there is a lot of construction going on nearby.

The staff was incredibly helpful in changing our room at the last minute when we were dissatisfied.

The room was huge and modern and nice. The kitchen was well stocked.

The room was huge and modern and nice. The kitchen was well stocked.

Check in was quick and easy.

Good size of the room with great amenities s d very clean

Our stay was okay. There was female hair still in the bathroom on the conditioner and on the soap tray inside shower. We also had dog hair on the pull out bed so we asked for more bedding. It took over three hours to get new sheets and I ended up just going downstairs to get it myself. The following night I asked for more towels as I was not told at check in they only do housekeeping every other day so we would not receive services during our stay. That took hours as well so I went down to front desk to as for those as well. Staff were friendly just not efficient. I expected cleaner and faster service for my stay. Comfortable beds and loved having kitchenette. Great location to many things. Was able to do side street parking for free.

Our stay was okay. There was female hair still in the bathroom on the conditioner and on the soap tray inside shower. We also had dog hair on the pull out bed so we asked for more bedding. It took over three hours to get new sheets and I ended up just going downstairs to get it myself. The following night I asked for more towels as I was not told at check in they only do housekeeping every other day so we would not receive services during our stay. That took hours as well so I went down to front desk to as for those as well. Staff were friendly just not efficient. I expected cleaner and faster service for my stay. Comfortable beds and loved having kitchenette. Great location to many things. Was able to do side street parking for free.

Everything was perfect

Everything was perfect

Nice property. Easy to park. Bed a bit uncomfortable.

Nice property. Easy to park. Bed a bit uncomfortable.

The hotel was great, the area around the hotel had a “not so safe” vibe, people asking for money or food, no issues with any one when walking down to Bells Brewery, but would hesitate to walk around after dark, loved everything about the hotel and would stay again

The hotel was great, the area around the hotel had a “not so safe” vibe, people asking for money or food, no issues with any one when walking down to Bells Brewery, but would hesitate to walk around after dark, loved everything about the hotel and would stay again

Great place to stay Downtown Kalamazoo

Great place to stay Downtown Kalamazoo

Room was nice. Several outlets didn't work or light switches

Room was nice. Several outlets didn't work or light switches

When we arrived the staff was friendly and attentive, unfortunately we were checked into a room that had not been cleaned. It was worrysome for us what else may not have been done, and hard to feel entirely comfortable with our stay. Everyone was friendly and worked quickly to clean and reset the room. They could not move us because they were full that night.

When we arrived the staff was friendly and attentive, unfortunately we were checked into a room that had not been cleaned. It was worrysome for us what else may not have been done, and hard to feel entirely comfortable with our stay. Everyone was friendly and worked quickly to clean and reset the room. They could not move us because they were full that night.

Staff was great and room was very clean. Will stay again!

Hotel was nice, homeless in several areas around the hotel

Hotel was nice, homeless in several areas around the hotel

Hotel was clean and in walking distance of a lot of places. Staff was very friendly

Hotel was clean and in walking distance of a lot of places. Staff was very friendly

Security on property and my entire bike rack and bikes were stolen off of my truck while parked in the “secure” third party parking garage. Dirty rooms, sketchy people everywhere surrounding the property.

Security on property and my entire bike rack and bikes were stolen off of my truck while parked in the “secure” third party parking garage. Dirty rooms, sketchy people everywhere surrounding the property.

Called because we knew we were going to be super late checking in, the woman who answered says ‘someone will be here to check you in’ doesn’t ask for a name or anything, show up late as we said we would, she told I can’t check in cause she’s auditing the system right now and she doesn’t know how long it’ll take, she tells me ‘I should have called’, I told her I did and proceed to wait 30 minutes for the system to reboot and finally get checked in, get my room key go up, and to my surprise someone is already sleeping in the bed of my room…not impressed one bit.

Called because we knew we were going to be super late checking in, the woman who answered says ‘someone will be here to check you in’ doesn’t ask for a name or anything, show up late as we said we would, she told I can’t check in cause she’s auditing the system right now and she doesn’t know how long it’ll take, she tells me ‘I should have called’, I told her I did and proceed to wait 30 minutes for the system to reboot and finally get checked in, get my room key go up, and to my surprise someone is already sleeping in the bed of my room…not impressed one bit.