Staff very friendly, hotel exceptionally clean, room lovely, food lovely

I couldn't go for a swim in the pool as it was freezing, but I think this might have been down to the fact that there were no other guests due the the coronavirus, normally teeming with Chinese tourists, but everywhere was quiet, they are very strict in Vietnam about this virus, making sure there is very little chance of the spread of coronavirus

Nothing.

Three words known by receptionists in English are not enough... Anyway avoid this place in particular and Halong Bay in general...