We didn't stay at Grange Portland Hotel but we were moved last minute to the Grange White Hall Hotel. The room was much smaller than what I had booked for, so it was disappointing.

The Hotel was changed to the Grange Clarendon just 3 mins away from the original Hotel. It was within walking distance to the Theatre which we had booked and close to Chinna Town for a meal. Hotel was great all we needed for our London 2 night stay.

We could not find anthing we did not like. Nice large room and bathroom.

We were offered a great room facing over a park. The property was located on a quiet street within really easy walking distance to the train station, as well as everything in central London. The staff were friendly and efficient and communicated to us well the fact that we would be staying in the Grange Beauchamp (on the same street) as a posed to the Portland.

Nothing that I can particularly fault as we had overall a great stay and felt the hotel was good value for the money we paid.

The location was good and the room was very spacious with a kitchenette that came in handy.

Nothing

we were moved to a nearby property because of staffing issues at the Grange Portland hotel. We had to stays booked at the Portland but stayed at the Grange Buckingham and Grange Beauchamp respectively. We liked the Buckingham as the room was updated and newer carpets throughout.

nothing

The position is perfect and is quiet. The room was spacious with a comfy bed

The room is old style and cold, and i could smell a bit of mold. The shower is ok but the head is not detachable

breakfast staff were v friendly

tv didn’t work/ no sugar in room curtain tie back hook fell out of wall when moved very few plug sockets

For us,the location was superb for going to our show and we also felt price wise for a really lovely hotel in that location, was top notch.Will definitely use this hotel again.

No complaints.

small

lack of facilities and room was in bad need of decorating and refurbishment

The location was perfect for what we needed.

The first room was dirty (chewing gum stick to the chair & Staines in the toilet), this room clearly needs some TLC 1 of 3 lights working in the bathroom, toilet didn’t flush correctly (wouldn’t flush toilet tissue), door handle on the bathroom was coming away. Also things like the curtains where falling apart. Second room was smaller and no Kitchen area and that’s why I booked the room. This room had no tea bags (everything else apart from Tea). The bathroom was dirty (was able to wipe off dirt with my finger) and again the curtains where hanging off the rail. Just found that it lacked effort. It’s says it includes breakfast, this is only a continental breakfast. You have to pay more for a full English breakfast. Wasn’t highlighted to us when booking.

Customer service, room, breakfast

we were originally booked into the Grange Portland but it was changed by the hotel. Grange Buckingham was really clean. massive room. Breakfast was buffet style in Hotel next door, really lovely (could have been a little hotter). Staff were amazing and very helpful.

Just needed a bit of updating, however it was still lovely and we would definitely stay again.

Lovely staff and location

More breakfast options

We were moved to a sister hotel a few doors away at a few days notice. The room we were given was very nice but didn't have all the features I'd originally booked (kitchenette) . The staff however were very helpful and brought us a microwave wave and a mini fridge. The room was spacious and the bed was huge. The continental breakfast was lovely and the staff quickly replenished items when they were running low. My daughter enjoyed her cooked breakfast for a £4 supplement.

As previous visitors have said the cold water tap was lukewarm and the beds a little hard for my preference however none of this detracted from a lovely stay.

giant room in the middle of London. The kitchen nook was a lovely surprise!

It gets super noisy on weekends outside, and the fact that there is only one elevator led to delays.

Great location and facilities… a little dated but it did the job…. lovely breakfast .. can’t fault the place. Would stay there again

Friendly welcoming staff. Clean and tidy room. Comfortable bed. Excellent location for tube and British Museum. Quiet area, felt safe.

Nothing

Great location and the room was really clean.

The bed was two singles pushed together. There was a mattress topper so you couldn't fall through the middle but still 2 singles. Still very comfortable though

Stayed at Buckingham and it was amazing. Staff amazing. Breakfast was in another hotel next door but again superb and super staff.

Location. Quality. Staff