nothing

nothing

so nice and pretty

The resort was phenomenal, so friendly, welcoming with such a wonderful vibe, we absolutely loved it!! 😍

N/A

Location

I ordered the luxury suite. Site advertising show jacuzzi,. 2 vanities,. Sleeps 4. My room had none of that. Restaurant closed at 925 even though front desk said 10. Front desk tried to take all my bank info to process a refund for our beach dinner. Requested that I give the address, routing numbers, everything. Ridiculous

Facilities

No butler. Service did not meet expectations

beautiful beach and weather

the property was very outdated and overall not very clean. Also, the food was just ok.

swim out was very nice and the property is beautiful

i booked multiple additional accommodations like my room being decorated for my birthday and also to have a couple dinner and spa accommodations. the person i was speaking with with helpful up until 2 weeks before my trip and she stopped answering. i also followed up to the general email and received no response. the day of check in i requested these services and received no assistance which was surprising considering i paid so much for my visit. overall i will no longer be using Royalton this really made my birthday a disappointment

Staff was very friendly and attentive.

Nothing. Great experience.

The room was excellent and staff was very friendly and helpful.

The toilet didn't have any toilet brush inside

The rooms are spacious

The service needs some work, especially at the front desk. Checking in I miss understood Nicola who was serving us, I asked for another drink for my partner and she rolled her eyes at me. I was pretty upset at this stage, I don’t expect staff to roll their eyes at me…. After checking in, we discover our tv doesn’t work properly and the tub plug didn’t work either. Someone came to look at the tv and said we will get a new tv tonight or tomorrow. No one did anything about the tub plug. Tomorrow came and front desk had no idea about the plug or Tv. I then asked to change rooms as no one could tell us when these problems would be solved. We were told to go wait in our room and the house keeper would check the new room and let us know when we could change rooms…. After waiting and not being able to do anything, I went down to the front desk twice, only to be told it’s happening “right now”. 2 hours later…. And multiple attempts to ask what was happening. I was told to ask the house keeping to let us into the next room. I asked the house keeping who had no idea what was going on and nothing with communicated to her. If I hadn’t approached the housekeeping myself and organised it, we would have been waiting all day. The toilet did not flush properly in the next room and the tub barely drained but we just suffered through it as we didn’t want to lose hours of our holiday trying to get them to do the basics of their job. We went down later that evening to get the room key changed and was served by Nicola again, I told her our tv didn’t work because it said no one was checked into that room. Nicole dismissively replied “yea yea, it will update soon” 5 hours later, still didn’t work…. When I rang the front desk again, someone checked and changed us to that room within seconds. Not sure why Nicola wouldn’t check and change us when I had asked 5 hours earlier.

The beach was nice to be.

I didn't like the delay in checking in or the fact that I had to get the access key cards reset to enter the rooms. I didn't like the flies in the buffet restaurant. The pastry wasn't edible at all, they tasted like bulla. The jerk chicken surely didn't taste like Jamaica jerk chicken...

our swim out room

the food not much adult activities far from Montego Bay