Alles

alles hat mir gefallen, kein Reklamation 👌

Room was very comfortable, bed supportive. Marble updated bathroom was easy to use. Nice magnifying mirror. Linens replaced daily. Refrigerator good sized, and we were accorded free water and soft drinks. Balcony had wide view, and comfortable seating pads. TV placement and size fine. Pool good for actual swimming, but no shallow end, which didn’t bother me. Breakfast selection was amazing, and had choices for vegans and hearty eaters of all kinds. Might help to have designated smoking tables. Fast service at bar. Front desk staff extremely helpful and genuinely friendly. No question I and my family of 12, ages 18-87, would stay here again.

Facecloths seem to be unavailable in this and other hotels, ex Zurich.

All the staff will really really lovely. The breakfast was very beautiful set out and a lot of choices.

The location is quite far from the action but if you want someone be quieter this would be the place to be. The place is very old and need some renovations. Our bathroom door wouldn’t shut. Our sofa bed was broken not that we needed to use it. we like the food at the restaurant but the service at the actual restaurant of the hotel was not great at all. It took us a long time to be served. They kept ignoring us didn’t even ask us if we want to drinks. Thought that was awful.

Wir hatten ein sehr großes Zimmer mit einem großen Balkon und großen Badezimmer.Ein sehr großer Parkplatz hinter dem Hotel . Zwei geräumige Lifte.

We have the best room nice balcony view with alps mountains and lake. We enjoy so much the free mini bar & unlimited delicious breakfast.All staff we encounter are very professional and nice.They provided daily housekeeping and its very clean .The bus stop is in front or back at the hotel going to Lugano Train Station. 5 mins walk to the lake. Wifi is okay, everyday they replenish the mini bar and toiletries . Room temperature has aircondistioning .

The bathtub hasn’t handle to get out its kind of dangerous for slippery but doesn’t bother us much but hopefully they will provide 1 day.

Die Ausstattung, das freundliche und hilfsbereite Personal

Mir hat alles gefallen, keine Probleme

Красивый вид из окна, хорошее место расположения. Большая бесплатная парковка

Неприятный запах старого

On arrival, we were upgraded by the friendly receptionist to a suite which was very comfortable with a balcony as well. Relaxing to have extra space as this was around the twentieth accommodation we had stayed in over thirty-five days. The bed most importantly was supremely comfortable. The room was very clean and well maintained. Sufficient power points for all our devices. Warm shower. Complimentary water and soft drinks. One of our main objectives in Lugano was to enjoy the boat trips on the lake. The stop for this was a few minutes’ walk from the hotel with a tasty ice-cream outlet as well if we arrived early. Breakfast was more than sufficient. We ate three evening meals in the dining room. These were well prepared and staff were most attentive.

Everything was what we needed.

Service, gratis upgrade, prettige kamer. Goed Italiaans restaurant. Langer op de kamer mogen blijven.

Douchen in bad! Gevaarlijk, geen antislip mat. Ouderwets.

Excellent property and customer service. Short walk to the lake

Everything was above my expectation. Location was excellent, I did not have yo use my car to go around anywhere. They have big free parking. My room view was outstanding, lake view😍

Breakfast variety and internet speed was slow a bit.

We enjoyed so much the Hotel installations and the staff. The breakfast was so good - in line with everything at the hotel - as well as the restaurant.

Nothing. Everything was perfect. The location, the hotel installations, everything. Make no sense talk about something we "didn't like" when there is no a single one!

breakfast

my room 305 This time is a bit too small that no space for me to open a luggage unless I move some furniture

Staff and room were fine.

We have difficulty walking so the walk to the downtown area was difficult.

The location, not far from the lake.

Noisy Russian guests

location is strategic and staff friendly and efficient

rooms are not very modern but value for the money. a totally refurbished hotel like this would certainly be a top reference on Lugano

Super nice hotel, rooms are big and bright, beautiful view from the window to the lake and mountains, nice breakfast. Staff was very kind and helpful. Rich breakfast, a good location.

Very good hotel, immaculately clean, and both the hotel and garden area were very attractive and well cared for. 'Thank you' to the staff, who were all very welcoming, professional and helpful. Room was very comfortable with spacious bathroom and balcony. Excellent breakfast buffet, with lots of choices. Free parking in the hotel grounds is a big bonus. We would definitely be happy to book another stay at this hotel. 🤗

Very clean rooms Beautiful view of the lake from the balcony of the room.

Friendly welcome. Got loads of useful information on getting the best out of Lugano on a short stay.

Nothing

very spacious room, with nice view. good breakfast.

it is a bit old

style and location, easy bus connection to downtown

very narrow parking, almost car was blocked shower head was blocked and temperature changed a lot