Well maintained lovely home. Really enjoyed our stay in it!

great area and view (nice layout)

Good

This house was gorgeous and exactly as depicted in terms of the bones - views and patios are gorgeous, tons of bedrooms, nice living room. But the house is filthy - the management company is obviously not cleaning it much at all between people, and during COVID times no one appreciates being lied to about that. There was obvious dirt and grime on every surface, including kitchen counters, as soon as we walked in - every rug is stained, every pan rusted, etc. The furniture is obviously pulled from thrift stores and the beds are extremely uncomfortable, with low-quality bedding that does not look clean either. There are no basic amenities stocked for either cooking or cleaning: no paper towels, no dishwasher fluid, barely any hand soap (and what there is is watered down and put back in the bottle). No basic spices or anything else you'd need for grilling or cooking - if you do stay here definitely bring 100% of the things you'd expect at most rentals. When I contacted the company during my stay, they never responded at all - so don't expect any of that either. The house was super nice, but I wouldn't rent from this company again.

I may have overlooked it in the home description but there are a flight of stairs to get to the property which means a flight of stairs to walk up to get to your car. Was very doable but ahould be noted for disabled or elderly people. There was also a mention of being able yo swim in the lake which we werenot able to do because the owners did not have a pass. Great floor plan. 3 levels with a bath and at least bedroom on each level. The house just needed a deep clean but was fine otherwise.

a beautiful house, amazing view. very dirty inside. when we parked our car at the parking area, trash bin is overflowing with trash all over. trash was also all over the slope in front of the entrance. inside, everything was very dusty especially floor. it says to remove our shoes but we couldn't dare to. dead insects are on every corners, kitchen cabinet is grimy, area rugs were dirty. downstairs couch was covered with white dust. we had to buy a sweeper mop to clean floors ourselves because we have a family member who's allergic to house dust and mites. upper floor bathtub knob was broken. i texted the management team member multiple times, the response were prompt but only answers were 'a local manager will contact us' and no one called or texted me. the house is nicely remodeled , modern looking and furnitures were okay, we used the grand piano and had overall good time, but it could have been so so much better only if it was adequately clean. such a shame.

My family and I stayed at this property for a short getaway. However, our first impression of the place was disappointing. There is no driveway to the house, just a small platform for a carport. The trashcans left on the carport were overflowing. The hillside in front of the home had trash strewn everywhere and paint cans left on the stairs. I was glad that I brought extra disinfectant wipes to wipe down everything in the house because high touch surfaces, such as light switches and countertops, had sticky residue and grime. There were thick layers of dust and scattered trash under the beds. One of the comforters in the bedroom had blood stains on it. The refrigerator/ freezer drawers and shelves had food grime all over them. The cabinetry and ceiling above the stove had thick layers of grease and dirt. One of the dining room chairs was broken. One of the night stands in the bedroom of the main floor had a broken leg and the table top was barely propped on it. On the third floor, the shower knob and the door handle of the shower were broken off. Also, it was obvious that there was a leak from the third floor bathroom because the ceiling was discolored and the paint was bubbling on the ceiling of the second floor bathroom. That issue was not properly repaired, just painted over. There was also a pile of dirty towels next to the washer. I think it is inappropriate to ask guests to start a load of laundry or empty the trash cans upon check out when the condition of the house upon check in does not meet even basic standards of cleanliness. My husband tried to contact Vacasa twice regarding the issues we found in the home and had to wait 45 minutes to speak with a representative. The first time he called they said they would have someone follow up with us. No one did. The second time he called, he hung up after 45 minutes of being on hold. Customer support with Vacasa is a joke. I asked Vacasa for a later check out time and the response was, "We are not able to schedule early check-in or late checkout and with extra cleaning precautions that are housekeepers are taking." It was quite apparent there was no "extra cleaning precautions" or attention to safety.

Enjoyed the view of the lake and it was nice to have 3 separate levels. Be aware that Lake Arrowhead is a private lake so staying at this vacation home does not give you access. It would have been nice to know that before we went. We had to drive 45 minutes each way to use Big Bear Lake instead. In addition, house was not clean...there was dust on all vent opening and inside cabinets. Found a used sock underneath the bed in the master bedroom and the shower on the top level did not work. Outside furniture has holes in the cushions, need to be updated. If this is how clean the house is during a pandemic, I can't imagine what it looked like before the pandemic started!

Nice view of the east end of the lake! House is in need of a deep clean and some minor renovations of the beds and chairs. Repair requests for the broken shower were never answered.

great view. Cleaning is questionable - dusty. Black hair near bed and bathroom.

The house and location are beautiful. Because of the terrible customer service, and how long it takes to speak with someone over the phone for assistance, I will not book through VRBO nor recommend to anyone.

Clean, comfortable home. Beautiful view of the lake and surrounding area.

My wife and I loved this beautiful home , the view is breathtaking , the home is great with plenty of space and high cieling. We plan on visiting this home again in the future.

There were a few small problems and one big one. Inside was acceptably clean but there was a lot of grime around the kitchen baseboards. It was annoying when we prepared hamburgers for lunch one day only to discover that all 3 of the large propane cans were completely empty. They changed these out later but it scrubbed our lunch. They left no soap for the dishwasher but had the nerve to request that we start it upon leaving. The biggest problem we had was that the advertised beach pass was expired. Despite a live complaint during our stay this was never remedied and we did not get to the beach which was a big reason that we selected this property.

Very happy with home. Everything was as advertised. View is fantastic!!

Beautiful view and very nice place. Easy check in and fast responses. Most of the beds were cleaned nicely, i just happened to pick the room that they forgot to clean. Sheet was stained with blood stain (new), and bread crumps, pillow case was obvious with pet hair (though they said no pet were allowed). I usually overlooked small stain on bed sheet but this one obviously was NOT cleaned. There was extra sheets in closet but was in a pile and not folded so there was no way to know if there were clean or not. Other than that, other room’s bed was good, kitchen overall clean, bathroom very nice. View was the best.

This beautiful rental felt like home. The views were gorgeous... the home was appointed with every detail. The management company was quick to respond to questions. Would stay here again.

The house was great and we had an amazing time. The property was perfect and I would recommend it to my friends and family. Specially the house was clean and supplied with everything we needed. Thank you.

Everything is great. The breath taking view from every room, the beautiful house, fully equipped kitchen, huge well-equipped decks, comfortable beds...

Only down side is about the upstair bedroom with three beds. This room has no airconditioner outlet. So it will be cold during night in this room. But the owner provided an electric heater there. So, remember to use it during night.
The high ceiling of both upstair bedrooms is great! But if you want a late lazy wake up, and you are resting in upstair bedrooms, you may need a comfortable eye mask. Because there are no curtains for the higher part of the windows, so the first morning sunlight will wake you up, if you don’t have an eye mask.

We enjoyed our stay and already recommended it to our friends!

The house was so pretty and we had snow right outside the door, so fun for our kids:) We loved the view, piano and the fireplaces and look forward to going back:)

Received email with notification that early check in at 11am was available. We got there at 2pm and the house was not cleaned/disgusting (photos available). After spending all day one the phone with Vacasa management they sent 2 ladies to clean the house close to 8pm. The house cleaners said it would take them at least 4 hours to clean. They left 2 hrs later and did the bare minimum (understandable must be hard to clean with house full of people). Happy to provide pictures.

The house was better than expected. It has everything you need, very clean and comfortable, and the huge deck was perfect. Would definitely recommend staying here!

It was better than expected. The house is very spacious, clean, and comfortable. The huge deck looking over the lake was perfect. We really enjoyed our stay and highly recommend this house!