スムーズに対応していたところ

机の上や電子レンジ周辺、冷蔵庫が汚かった。

It was close to the city center.

I informed the lady at the lobby that I will be checking out late around 12pm. She still came to the room knocking loudly around 10am. The cleaning staff talk so loud you can hear them laughing from the inside of the room waking you up around 8-9am.

the rooms are perfect and equipped with a microwave in the room, making it easy for visitors to warm up food without having to leave the room

Despite what others might say, conveniently located. Sakae is a center of Nagoya, so a lot of things to see and do around. Everything you really want to be clean (bed and bathroom) was clean. [booking.com does not allow long reviews. The following is a continuation of "What didn't you like?" section so read there first] He was saying that if my friend wants to stay right now, he could offer us a room for basically double the price of what I was reserving. Obviously, we didn't agreed to that (because booking.com's terms exists for a reason) and my friend had reserved the other hotel on the spot when suddenly the other person appeared who looked more professional and was acting like the first person's boss. After a quick search, he found the other reservation. They started talking that I had reserved 2 rooms and because now my friend does not want to stay in the other room, they will be treating this as a cancellation, therefor I will need to pay according to the cancellation policy specified at the time of booking (which is a 100% of room fee). They were basically threatening me that they will submit a claim to booking.com and this fee will be charged to my credit card associated with my booking.com account. I was saying that if they want to do this - absolutely fine with me, because I don't have an account over there and whatever negotiations there will be, I will be handling myself with booking.com. My friend was also saying that we will check with booking.com's cancellation policy and take things from there. Then the magic happened. They went together inside a room behind the check-in counter and we heard one person shouting at another. I can only guess what's happened, but after that a senior-looking person said that they will give us a "free" cancellation and that everything is settled.

Alight, now I will explain in great detail what's happening over there so you have a better understanding of the background of other negative reviews. After being there for myself, I have to say that they have to be substantiated and you should have every reason to believe them. Cleanliness. Being there was gave me a bizarre experience that I never really experienced before. This dissonance of a hotel being new but already run-down. Like everything is technically working and technologies are new, but it's so poorly maintained and cleaned that it might as well be a 20-years old place. Walls had scratches and marks everywhere from people dragging their luggage around. There was a terrible stain on the carpet right in front of the elevator. Shower curtain was moldy. Stains on shiny surfaces like mirrors. Felt very disrespectful. And speaking of disrespect, the icing on the cake: the staff. Specifically, the guy at the front desk whom we initially spoke with. It went like following. I reserved 2 single rooms for 2 people. After coming there, person behind the counter told me that he cannot find the reservation. He was a non-native Japanese speaker and I was speaking in Japanese, so fine, I wrote down my name in the registration sheet. He took that name and after a quick search said that he still cannot find the reservation. He asked me for a email from booking.com with a proof of reservation, which I didn't had with me (fair enough, my bad). While I was trying to retrieve the email, he found some reservation and showed me my name in reversed order (family and given name I mean). I paid for my room, but he was claiming that there's no reservation for a second room, which was for a different guest. Despite our asks to check more thoroughly, he was saying that there's no reservation. And this is where things began to feel like we were scammed. See above for the rest.

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The staffs were really nice and attentive. We have been accomodated thoroughly because of this we stayed a little longer.

The coin dryer of the hotel, it doesnt dry our clothes even though we put it in for a long time like 3 hrs., Still our clothes were kinda wet

good enough to sleep in

stains on mattress cover, bathroom too short had to stoop.

The size of the room was the biggest we have stayed in around Japan this far. Front counter staff member was friendly and spoke great English, very accommodating.

Shower room was easily flooded. Otherwise excellent.

staff and location

the bathroom is good and clean

the room was dirty and had a bad smell

No breakfast

Everything, breakfast is buffet style.

Nothing.