Das Hotel hat kein Restaurant und bietet kein Frühstück an. In unmittelbarer Umgebung gibt es genügend Restaurants. Das Personal ist sehr freundlich und hilfsbereit. Die Lage am zentralen Platz ist ein großer Vorteil.

Keine kritischen Punkte.

Customer service was excellent

Location and decor

La ubicación es lo mejor, nos tocó balcón y pudimos ver el desfile de catrinas desde nuestra habitación.

La decoración, confort del lugar y habitación, la limpieza en la habitación, blancos y accesorios de calidad. La atención de la gerente y su personal, muy amables y capacitados. El desayuno en su restaurant, muy sabroso.

Adquirir un espacio, para una alberca.

Newly decorated in modern style within a historic building, right on the town square. Quiet room. Friendly staff

Nothing was wrong, but in house breakfast would’ve been nice

Elegant and modern

Everything was perfect

Fantastic room, with fridge all stocked up, silent airco, great bathroom, view on the town square. Staff helpful and friendly. The parking functions as a valet parking, but all good. Right at he zocalo, great location.

Popo was a little active when we visited Atlixco, so there was ash outside. Hence the rooftop was closed (which was a correct decision by the way).

It is a lovely hotel, and the staff are kind and helpful, to a point. The place is quiet, the shower is spacious, the AC functional, and it is extremely well situated, walking distance to most everything. The hand soap was marvelous! The terrace is marvelous, unfortunately, we were the only room without an umbrella so we could not enjoy it as much as we may have liked.

The soaps, shampoo, conditioner and cream in the shower and bathroom are terrible and not up to standard. The queen size bed is humped, low on each side, with a high point in the middle...my partner slept on the floor the last night, fortunately, the duvet is comfortable. I particularly did not enjoy the administrative chaos caused when I extended for an additional night via Booking.com. Apparently there was an error in the way it was accepted by the hotel and I was again charged over 4600 pesos, then another 1600 pesos, and then over 356,000 pesos! I had to cancel my credit card to stop the fraudulent charges. All this despite my offer to pay directly at the hotel via credit card or bank transfer. It is an unforgiveable error, especially when after been charged over 16550 pesos, they called at 22h00 to ask me to come down to pay an additional charge!! i stated i would be down at 09h00, and prior to my arrival, they had already authorised the exhorbitant charges to my card. As I understand it, Booking.com cannot effect a charge without the validation from the hotel ... end result is the bank denied all charges that did not reflect my 3 night stay, and cancelled my card to issue me another platinum preferential client card. They fortunately have an elevator as I am partially handicapped due to an accident. It is, nevertheless, sensitive as it is more of a construction lift than an elevator as one would imagine in a highrise, so be prepared to learn how to better use it, or use the stairs.