La ubicación, el mobiliario y el trato del personal.

La privacidad del jacuzzi y la calidad/variedad de los restaurantes.

We found the walk to the main restaurant too far, due to severe asthma. It was agreed we could eat by the pool, however breakfast in the main restaurant is slightly better.

This property is not suitable for someone with breathing issues. There are 3 flights of stairs and no light. After the first flight I was severely breathless, so I could not return to the accommodation during the day.

Great apartments, with the superb cordial mogan playa

Property was new and all facilities were as described. Breakfast was good and dinner varied. Cleaning in apartment was particularly good and all staff there were very friendly.

Dining room was a bit hectic at times and getting service such pot of coffee or table reset did take some time on occasions.

Peaceful location and close to all bars and restaurants

Ants and roach problem. They need to do more to control

Fab

Didn’t like the 45 steps to our suite which was never mentioned on website. Felt they were quite dangerous and should have been warned about them.

There is nothing reallllly wrong with this hotel, but its also not stunning or fantastic in any way, which we kind of expected for the price. Overall we had a good stay, but it all felt massively overpriced. All the staff was definitely very nice and helpful.

Hot tub didn't work for half of our stay. No reimbursement for this, even though the two bedroom apartment without the hot tub is a fair bit cheaper. Bad smell on the first floor, especially the inner bedroom. Dinner buffet got old after the 3rd evening. It seemed like they concentrated more on delivering a massive number of desserts. There's a massive number of apartments / villas available in the Mogan - Tauro - Puerto Rico area, so you are paying A LOT extra to stay in an apartment in a hotel.

We loved the hotel,although we were in an adjacent apartment block, which was very modern, comfortable and secure with fantastic outside space and a great view. The hotel is very well located, very attractive, impeccably maintained and the staff are a pleasure to deal with. It is a relaxed environment and the gardens are spectacular. Take the horticulture tour if you stay, as you’ll find out about the stunning plants and trees. The breakfast, which was part of our deal, was plentiful with lots of choice. There were a lot of people staying over Christmas but the catering staff kept everything well stocked. There are two pools - one really for families and children and one a more relaxed, quiet pool.

If you give the address of the apartment to the taxi, you end up unable to access it unless you go on a long walk to the hotel reception. Best to go to the hotel as your destination first. The hotel needs a sign on the apartment block door making clear how to gain access. We were helped by a very nice Swedish woman but after a long, tiring day, clear instructions would have helped.