Amazing place & staff

The staff are super good

المكان جميل جداً ونظيف

لا شي

فندق جميل ومريح اوصي به

لاشيء

Room service was not good. Since requesting service in the morning until early evening that the service was done

فندق جميل و جميع العاملين يبادرون في تقديم المساعدة عند الحاجة , اخص بالشكر لينا تعامل وخدمة تفوق الوصف

هدوء مستوى نظافة عال ، خذمة العملاء

يفضل مسح الزجاج للنوافذ المطلة

الموقع

- خدمة موظفة الاستقبال لنا سيئه - تأخر وصول خدمة الغرف لنا - نسيان طلباتنا عند تاخرها ، حيث نضطر لاجراء المكالمه ثلاث مرات ومرور اكثر من ساعه نظير توفير اقل خدمه لنا ( طلب ماء او مناديل او فرش اسنان وفوط !!! ) - لم تكن الاقامه ممتازه كما كانت اول مره اتعرف بها على المكان واقيم فيه سابقاً !

كل شي فالفندق حلو

The response by Guest Relations on complaining that, although a Hilton Honors member who had made a special request for a room on a higher floor because it was a special (birthday) occasion, I had been given a room on the 3rd floor. They found a room on a much higher floor - albeit a different category (twin not double).

The lifts. They stopped at too many floors where no one was waiting because a previous guest had pressed all the three lift buttons and then taken another. Frustrating and at times slow when you are in a hurry. The price of a coffee from the lobby "coffee van". 40 SAR for a Latte in a paper cup and ordering from a van when the going rate is around 20 SAR, often 15 SAR is ridiculous. The response to a special request 1 month before arrival for a room on a higher level. We were given an accessible room on the 3rd floor and I have no disability.

حسن الاستقبال والاهتمام..والروح الجميلة لدى الموظفين الذين تعاملت معهم ولديهم خدمات مميزة لم أجدها في فنادق أخرى ومن أفضل الفنادق التي سكنت فيها

لايوجد

الغرفة واسعة، بعيد عن زحمة وسط الرياض، قريب من المطار.

لايوجد.

النظافة ورحابة المكان والقرب من المطار

لا يوجد

مدير الاستقبال مؤيد من ارقى الموظفين كل الشكر له

لا شي

Location was good, so was breakfast. Debbie listened to our concerns and tried to make it right.

The check in and check out process took over 25 minutes. The rooms were very dusty, the strong scent they spray in the hallways was really bad for children, allergic and asthmatic people. We asked for connecting rooms repeatedly, they did not prioritize that request. They were washing our used cups in the toilet! Speaking of the basin design is not comfortable, you end up with water everywhere not to mention they don't have keys on doors, they are just sliding doors that dont close completely.

تعامل موظف الاستقبال الرائع موظفة العلاقات تواصلها جميل خدمات الغرف موقع الفندق

-

النظافه والهدوء والخدمه ممتازه

السعر غالي جدا والبطانيات المرفقه جدا خشنه وسيئه ولا يوجد ارواب حمام

Location, valet parking, shisha cafe was excellent

Breakfast, particularly the coffee quality was below expectations

Nil

Nil

I came at 3 to check in but they said wait for an hour the room is not available I came back at 5:30 and again they said the room is not ready wait for 30 min .. i was tired and my kids were sleeping at my car after long driving trip.. was really nightmare

Good rooms and furniture

الافطار رائع جدا طاقم العمل جيدين

سرعة تجاوب سيئه تاخير في تسليم الامتعه بكشل غير طبيعي يجب زيادات لوحات الارشاد

Best Breakfast in Riyadh. The food choices are excellent and beautifully cooked, prepared and displayed. The staff are delightful. Attentive, courteous and ready to serve any special requests. The food options are delicious, fresh and with lots of healthy options.

They gave us more than what I requested. Upgraded room and late check out. Moreover, the hotel was luxurious and everything was 5 stars

Nothing

ممتاز من كل النواحي الاستقبال والخدمة وجودة الغرفة

لاشي

الراحة والنظافة وتعامل الموظفين وخاصة محمد مدير الاستقبال

اسعار المطاعم والكوفي شوب ،، بصراحة غالية جداً

الموقع ، ونظافة المكان ، وحسن الاستقبال والضيافة من الموظفين ( مها الغامدي ، محمد راجح ، الشمري )

الفندق فوق الوصف ولا اجد مايمكن ان لا يعجبني .. كل شيء جميل

كان باب الغرفه يعلق ولا يفتح بسهوله ويصدر صوت طقه ..

Good location, Big, well furnished lobby to sit in small groups and talk. Good ambiance. Big, classy, well equipped rooms. Friendly staffs in reception, concierge. Ms Deby Suci was kind and considerate.

Restricted interfloor movement and a minor plumbing issue in the room.