We booked a large family reunion here this past summer and every guest said they would come back! This house had it all. We literally almost never left. The pool and hot tub were awesome. The lake was warm and quiet because we were on an inlet. We brought a lily pad and spent hours in the lake everyday. There were some small issues in the house (toilet running), some of the cable boxes werent working but they were all quickly attended to. The kitchen was amazing and stocked to the 9s. Beds were comfy. The outside could use a decent power wash and the tubs in the basement could use a more detailed clean. Other than that no complaints and over all would go back in a heart beat.

We booked a large family reunion here this past summer and every guest said they would come back! This house had it all. We literally almost never left. The pool and hot tub were awesome. The lake was warm and quiet because we were on an inlet. We brought a lily pad and spent hours in the lake everyday. There were some small issues in the house (toilet running), some of the cable boxes weren't working but they were all quickly attended to. The kitchen was amazing and stocked to the 9's. Beds were comfy. The outside could use a decent power wash and the tubs in the basement could use a more detailed clean. Other than that no complaints and over all would go back in a heart beat.

My friends and I (25 total) rented Memory maker over the weekend, this is our 4th time renting with Railey Mountain and this year was by far our worst experience. We rent vacation homes quite frequently because we play softball together and based off of my experience there is/should be someone to do a walk through of the home prior to check in, well if someone did a walk through they sure neglected to turn on any of the televisions and see that they werent working, the huge mold stain in the master bedroom bathroom, check the heat, check the chairs in the dining area, see that part of the blinds were visibly hanging, and look at the visible brown stains on the white comforters. In the contract it states that guest must clean up after themselves prior to departure, how are we suppose to clean up without a broom, mop or any other cleaning supplies that should be in the home. As soon as we got settled on Friday I contacted the maintenance hot line which is suppose to be available and was told someone would be right over, 3 hours later still no one, I called again and was told no one was coming, they apologized for someone telling me that and advised they would send someone out in the morning, the morning came, no one, I called again and was told the same thing, the afternoon came, around 2pm someone came out brought two new blankets, space heaters, and he had to light the pilot upstairs for the heat to work, something none of the guest should ever have to do. It is now 5 sick people, one to mention went to patient first on Monday and was sent to the Er, im sure it came from the mold in the home, mold can cause all types of health concerns, a few to mention, wheezing, coughing, and stuffiness, all of which they have. I am extremely disappointed in the home, especially since the cost is substantial for a weekend, I placed a call to the property manager on Monday, left a message and as of today Wednesday, March 3 I have yet to receive a return call, I called again this morning and was told she was off but is very good about calling people back, sure she is. I will contact every person at Railey Mountain until I get this handled.

My friends and I (25 total) rented Memory maker over the weekend, this is our 4th time renting with Railey Mountain and this year was by far our worst experience. We rent vacation homes quite frequently because we play softball together and based off of my experience there is/should be someone to do a walk through of the home prior to check in, well if someone did a walk through they sure neglected to turn on any of the televisions and see that they werent working, the huge mold stain in the master bedroom bathroom, check the heat, check the chairs in the dining area, see that part of the blinds were visibly hanging, and look at the visible brown stains on the white comforters. In the contract it states that guest must clean up after themselves prior to departure, how are we suppose to clean up without a broom, mop or any other cleaning supplies that should be in the home. As soon as we got settled on Friday I contacted the maintenance hot line which is suppose to be available and was told someone would be right over, 3 hours later still no one, I called again and was told no one was coming, they apologized for someone telling me that and advised they would send someone out in the morning, the morning came, no one, I called again and was told the same thing, the afternoon came, around 2pm someone came out brought two new blankets, space heaters, and he had to light the pilot upstairs for the heat to work, something none of the guest should ever have to do. It is now 5 sick people, one to mention went to patient first on Monday and was sent to the Er, im sure it came from the mold in the home, mold can cause all types of health concerns, a few to mention, wheezing, coughing, and stuffiness, all of which they have. I am extremely disappointed in the home, especially since the cost is substantial for a weekend, I placed a call to the property manager on Monday, left a message and as of today Wednesday, March 3 I have yet to receive a return call, I called again this morning and was told she was off but is very good about calling people back, sure she is. I will contact every person at Railey Mountain until I get this handled.