I was victimized by VRBO. After I booked a trip to Naples, the area came under a Hurricane/Tropical Storm Warning. Due to the dangerous circumstances, I tried to cancel the reservation. The host declined, suggesting I contact VRBO to see if the situation constituted an “extenuating circumstances”. VRBO said the situation did qualify and would contact the owner. VRBO was unable to contact the owner, but never got back to me. When I told the host, she did not respond for over 12 hours (on the day of travel), saying I could not cancel. Not wanting to lose money, I decided to travel to Naples. Driving in a tropical storm - high winds and low visibility - was incredibly dangerous. When I arrived there was water flooding the yards, the pool was filthy and all the pool furniture was not set up. We tried to make the best of our trip, but the house lost power due to the storm the next day. Feeling unsafe, we decided to return to Miami and ask for a refund for the remaining three days. The owner was incredibly rude and lacked basic empathy regarding our experience. At the end, she was only willing to credit one night, not including tax or fees.  What was supposed to be an enjoyable family trip to Naples ended up being a nightmare.  The fact that VRBO and their hosts do nothing to put their customers first and have no problem endangering them for money is disgraceful. I will never use VRBO again and encourage anyone reading to protect yourself. VRBO and this owner should be ashamed……

Second stay, and we really enjoy our time there.

We had a great week, and Barbara was excellent to work with!

We stayed 3 weeks and loved every minute of our time in this beautiful home. The location and neighborhood is perfect. Barbara was great to work with and was always quick to respond, when we had a question. In fact, I asked to have the grill serviced since it wasn’t working properly and two days later a brand new grill was delivered to the home. We’ve already referred our friends and also planning a trip next year.

Worked perfect for our family and friends. Really enjoyed our trip.

In town for work since Hurrican Ian. Great location and very well-equipped home. Enjoyed our stay, it worked out well for us.

Simply Excellent !!!

The house was exactly as advertised and Barbara was an incredible host! She tried her best to get us checked in as early as possible and went out of her way to make sure we enjoyed our vacation. Even something as small as the cornhole game pictured missing from the house, she had one ordered and delivered the next day! We had a great time!