Very good location, and good large size of the rooms.

We booked the room 2-3 months in advance, expecting to get a room with balcony as all rooms above ground floor have balconies. Arriving at midnight, we were assigned to a room in ground floor, with only a small window, very dark room. Why would the staff not offer the arriving guest as good a room as they can, it was obvious that the hotel was not full. This is not good service! They informed about breakfast, but did not mention that this was not included in the hotel price, then offering a 50EUR bill at check-out. We are of course willing to pay this, but would nice to get this information in advance.

The Location is perfect. You can reach easily wherever you want. Staff were fantastic. Breakfast was very good.

Unfortunately the air conditioner was really noisy.

We had a very comfortable stay. It's close to the main attractions and shopping area.

Well appointed rooms, friendly staff, good location and excellent breakfast.

Nothing

Great location, decent breakfast. Biscuits in reception delicious.

You can’t divide an ordinary room stick two tired dirty chairs in it and call it a junior suite! Aircon didn’t work and request to have it fixed had no response. Floor was gritty throughout. Toilet flush was defective.

Comfortable, quiet and good location. Good size room.

Old, outdated design and furniture

location

breakfast, poor internet and 4g, no international TV, generally run down

The room, the bed and the excellent breakfast.

Nothing

A lot of noise from other rooms and outside

After the hotel changed a room for us, the room was spacious, with two separate beds as we wanted. The hotel is in good location.

First of all we got a room with double bed and a sofa, but in advance we requested twin beds. A receptionist didn't speak any english. After my furious reactions he called and changed a room for us. Thanks god. After this all gone very good.

The hotel is in a good location. The rooms are big and comfortable. I had a very good stay.

If you open the window there is some noise outside, although it was not too loud and you can sleep well.

great location and very clean

Was given a suite, bonus. Breakfast a choice of continental or British.

Nothing. A great place to stay.

Helpful staff. nNice location.

Hotel Tonic overbooked my room and sent me to stay in Hotel Elite. I was on a business trip and I had no time to complain about the alternative accommodation. The other hotel was clearly below the standard of Hotel Tonic. Overbooking may happen, but a hotel should make sure that guests who are concerned are treated better than the guests who can have a regular stay, not worse! I also decided to not have breakfast because they wanted me to go back and forth between both hotels in certain time windows. I should add that I cannot complain at all about Hotel Elite. For the standard that they offer, things were okay, and they were extremely friendly and welcoming, but it was a somewhat rundown hotel in a back passage. I will never again book with Hotel Tonic, and I do not recommend to anyone to book a room there if you want to have a smooth and pleasant stay without unexpected surprises.