Friendly staff Clean Location Mostly usual high standard which Westin provides Resturant

Tv in room did not work properly on one morning. Limited complimentary toiletries Room service poor ie wrong order and long time to receive meals, mostly arriving cold

Good views Nice room

Pre paid for the property the night before, room wasn't ready when we checked in late. Was busy so we sat down and ordered drinks while waiting. Had someone bring our room key to us, then had reception call me saying our room key was ready at reception desk. Bad communication? Also 1 hour into being in the room we had someone come in/while we were dressing and leave complimentary snacks with the name of someone else who wasn't even in the room. Used complimentary drink coupons when ordered room service and still got charged for the drinks.

The room and service

Breakfast is great Italian style but no Asian hot food at all

Beautiful hotel with great facilities

Not much

Great food and location. Great rooms especially those from the upper floors. Great value for money using club room option as it gives you access to the lounge which serves great snacks and evening meals.

The shower in the bathroom could have been stronger pressure

LOVED the breakfast location and buffet. amazing selection. Gorgeous, friendly staff. We were treated to free fireworks before dinner!

We booked a King Club it was spacious and light, but the floor was scratched up and the duvet cover was ratty. Not what I would expect from 5 star premises.

The room was very luxury and was very clean

Nothing I didn’t like

Very modern hotel in excellent location in central PERTH.

Lovely accomodation great breakfast

A bit frustrating we couldn’t be accommodated for some scones at morning tea. The response was they had only baked enough for high tea reservations even though we requested a booking the day prior.

We loved the location. Also we were on the 28th floor which had amazing views of the city. Access to the club lounge area was a bonus.

My only negative comment is that the room wasn’t cleaned until I requested it after 2.30pm, and even then, the tea/coffee etc wasn’t restocked. The front desk said they have so many rooms to clean, it is often late. That doesn’t sound good enough - maybe employ more people?

Initial impressions on arrival were good

Must have blankets available. Doonas not suitable for Oz climate as 3 couples of our party concurred, No blankets available on request unacceptable. Coffee pods not replaced, milk not replenished, towels didn’t match, poor quality, 1 teabag only

the staff very kind, the place silent, clean and well organized. the Garum restaurant was amazing and also the breakfast.

Was pleasantly surprised when my room was available when I checked in early at mid day. The room was on the 20th floor and had nice city views, The room was very spacious, nicely furnished and clean. The bathroom was also spacious and clean. The room temperature control worked. Tea and coffee making facilities were provided, as well as a mini fridge. The gym had a couple of treadmills and bikes and weights, with towels and water. The reception staff and a manager I interacted with were all very friendly, efficient and helpful. Highly recommended.

Nothing to mention.

The spa is great.

Bathroom not clean, stains on curtains. Staff not very interested and poor closed loop feedback. Did not feel very valued or welcome as a guest. Poor veg and non veg separation at Garum, not amenable to food requests.

Great views, clean, tidy and accommodating to my dietary needs.

N/A

sehr gutes Restaurant, gute Lage im Osten der Innenstadt

Good location, clean, and the room was made available earlier than the suggested check in time. Staff were helpful and efficient.

Breakfast was quite expensive; the continental was lovely but the hot food could be improved.

Great gym and pool area

Clean, functional room on upper floor. Lovely view from the large windows. Comfy bed, nice bathroom and efficient use of space. Staff were attentive and helpful. Drinks & canapes as part of club lounge package were excellent and nice way to begin the evening. Wedding anniversary night was noted and attended to with extras in room.

Fridge was small (standard issue for hotels) and needed emptying to put our own stuff in, but minor issue.

Everything. It’s customer service and the room.

Nil

Of course Veronica, the 'Golden Child' of Breakfast and her friendly crew provided a dining experience that provided the perfect start to the Day.

Best breakfast spread I have ever seen presented

Great location. Efficient staff

bed was great! Breakfast was also quite good, food tasted fresh and loved the pancakes:)

Pool area could have more comfy beds and needs to have more beds also. It can get quite crowded and needs some tuning from my point of view.

Beautiful interiors and clean spacious rooms. The pool area was my favourite!

I would have liked a bathtub in the room I stayed in.

Spacious and very clean

Nothing

room is good. Good facilities and nice staffs. Great location

all good

The cleanliness, views and facilities.

Needs a few more food options / restaurants

Room size, layout, cleanliness, quality all exceptional even for a family of 4 in 1 room. Couch to sit table for 4 to eat at. Best accommodation perth highly recommend

Pool windy and so cold even the kids would not hop in.