Praia maravilhosa

Barata no quarto mas é o mato próximo

STAFF was absolutely wonderful! They were always cleaning: beach chairs, floors, etc Gift Shop and ladies working there, were great! Loved the nightly entertainment, vendors, complimentary chair massage and Happy Hour!! Our Room was decorated with Balloons and Wine for our 40th Anniversary! Thank you

Restaurant Service at Breakfast was very slow. My husband waited over 15 to get boiled water for tea. I wanted to enjoy the Spa, but the person who provided the Service I wanted was not working that day. Please Service LONGER Breakfast and Lunch times. There was an “All Day Menu” instead of Lunch. Thanks

friendly, efficient staff. good location for easy access to st Lawrence gap (10 mins taxi). good breakfast

great staff. fab food.

Restaurant, watersports and pool area are all fantastic for families. Gym facilities are good for fitness fanatics if not a little worn. Reception area gives a real tropical feel that makes you feel like you're on a Caribbean holiday.

Specifically one member of reception staff was presumptive and rude. A member of the pool bar staff team was completely unsuitable to his role and spoke to my wife and daughter rudely.

I love the aesthetic of the place and how everyone was just friendly and courteous

Giving people who stay could not be extended and checked out a better hospitality room. And maybe even having small small rooms just for a relax before the flight

Staff were happy to make restaurant reservations and organise hire car rental . Great stay

Beach was okay and somewhat met expectations. The last two days we could not use the beach because red flags after the recent hurricane. The last day seas were flat, no white caps at all and we had small breaking waves like all week and they didn't allow guests to swim? The water was shallow?? I complained to the front desk and apparently one of the waters sport employee made this decision declaring the surf could drag you out?? This was false, the waves, 2-3 feet were uniform and always, like all week pushed you to shore. Beach employees were rude when I asked about it. Felt we were in a "nanny" state. Rooms were adequate but many were missing adequate utensils for the kitchen? Main pool was pleasant to swim in

front desk staff could be rude and argumentative. was Poor if no instructions on how to find our room when checking in, I could not? Rooms had 4 numbers, and all started with 5, so only the last three were used? This was pretty stupid. Never saw a manager, GM or otherwise on the property, neither a F&B manager and the staff needed one. Some service could be slow and painful to watch...I mean like long waits when seated outside. A waiter voiced my concerns to a group of gals sitting in the inside back and they all ignored us? Lazy!. Dinner first 2 night s was good, the chef from Trinidad was cooking. After this we experienced small portions...salad, apps and entrees...very poor value and very average. Never once thought I was in a tropical operation?They do a Thai night on Saturdays but they don't know how to cook basic Thai food? I had a Thai green chicken curry, it was horrible and tiny, like 4oz. Their pricing has no consistency, backwards and gouging people. with 4-5 days left I told my waiter we would not be back in the early morning they cleaned the pools, and of course there are arrivals all day long. so, in the afternoon in the two smaller pools, for kids, the pool would be littered with flower petals, leaves , twigs, etc as kids swam in it?? And no one noticed..disgusting, and no one noticed every day that we were there. No supervision, on island time I suppose? They take their guests for granted. FYI, I have a 50 years of F&B Hospitality experience in Hotels and exclusive private City clubs there was seaweed strewn all over and stones. While swimming at our resort beach in 3 feet of water I bumped into a soccer size rock in the water which should have been removed long ago? I warned some 12 year old kids swimming in the area to be careful and not let their heads contact the sand with the their heads, they seemed appreciative. on the photo provided you will see a red flag for swimming conditions next to the right beach umbrella.