Website offers continental menu but when ask for breakfast staff said they no longer do it Also price to high guests asked to pay for parking as additional cost. Food was below standard

Tidy

Soulless

Reception staff were efficient and friendly. Rooms very tidy and spacious.

Nothing

I like the breakfast, the size of room was good and it's facility was ok

The bathroom was disgusting, the bed wasn't comfortable and barking of the other guests didn't let us to sleep

Lovely room friendly staff

Nothing

Friendly staff and lovely, spacious modern room.

I liked the access to the swimming pool and jacuzzi. The reception area was also nice.

The room itself was very plain for a ‘Hilton’. The air conditioning didn’t work and the bed was terrible. We didn’t sleep for the 2 nights we were there. Also £17 for a breakfast was ridiculous!!

Friendly staff and loved the warm cookies

The stairs I have arthritis in my knees

Friendly reception staff, good facilities in the room. Very clean and quiet.

Bed felt like it needed a new mattress otherwise everything was great.,

Nothing

Nothing clean, very old , bathrooms were shabby and very old, carpet looked dirty, no lift so I have to pick up my bag to the first floor where my room was.

Room size was good.

Very little tea and coffee provided, bed slightly uncomfortable and hard, no mini fridge to cool own milk, bedside light was broken and there was no main light.

Very good place and easy to get from M5

Price of breakfast was to high

good room, great location, swimming pool, good bar food and breakfast buffet

long wait for food on first night, no wait on second.

Welcome cookies: a nice touch! room; upgrade was lovely and included coffee machine which was very much appreciated. Bed was extremely comfortable. Location was extremely convenient for us coming from the north. And attending an event in the hotel. Only a shame we weren't early enough to fully enjoy the facilities ie didn't make it to the pool!

Temperature control in the room wasn't responsive so it was a little chilly! No gluten free option of the welcome cookie!

The Beds were very comfortable and the Staff was very helpful and accommodating. The Hotel overall was exactly what we were looking for, comfortable, clean and affordable. I will absolutely return in future

It would have been good to have a small mini fridge to chill drinks and the robes are fairly small but otherwise great

Very close to Bristol City Centre. Had the features of city hotel like restaurant , pool etc

Heating did not work in the room. Was given to us portable heaters but it was still cold in the night.

Friendly and professional staff, pleasant outdoor area, felt like a more upmarket hotel than the price suggests

Parking is quite expensive but cheaper than city centre

Clean spacious room

Breakfast was good, staff were good in the restaurant.

Room was a bit ‘tired’, no bottles of drinking water in room whereas others did have them.

nice bar area, great room, good breakfast selection

Water not hot and room wasn’t cleaned after first night

Bed was comfy. Bar area was lovely, staff were nice!

Somewhat dated room but generally nice hotel

I messed up in booking to rooms for 2 families of 4. The staff was really understanding and sorted the rooms out accordingly.

the hotel requires updating not a patch on The Double Tree Nottingham

Proximity to my son

It’s very bland and lack lustre. Rooms are rather sterile

Bar area was clean

The bed was extremely squeaky and the staff upon arrival seemed very flustered and felt like we were a convenience.

Restaurant staff

Rude receptionist male when we first tried to check in others being checked in but told us we were too early no flannels in the bathroom toilet situated behind bathroom door uncomfortable to use only 2 towels to use smell of weed along corridors placed upstairs on the opposite side of the hotel even though on check in was told.its just a short walk breakfast at 17 pound each standard buffet car park becomes full very quick bed very uncomfortable check out wasnt until 12 but had a knock on the door at 9 wanting to clean the room even though check in isnt until 3pm doors banging through the night even though we was at the send of the hotel overall bad stay wont be booking again

It was a good location

Whole night there was a situation going on right next to our room which did not let us sleep

Staff were incredible.

Food was microwaved, wine was corked, room was freezing, sockets in the room tripped, sauna was broken and you had to pay extra to use the pool. View from the window was of an unkept courtyard with a mouldy old bin below the window. Paid for a deluxe king room with extra large bed which was actually two beds pushed together with an uncomfortable crack down the middle!

Comfortable bed. Restaurant fine, but overpriced. Most staff tried to be helpful.

Total incompetence at reception. Confusion over booking, daughter had to show a bank statement to prove payment. Had to pay for parking. No info about cost of parking or swimming prior to arrival. Automatic service charge on restaurant bill . Wait of 45 mins for food, despite near- empty restaurant. Extractor fans in 2 neighbouring rooms didn't work. Impossible to turn room heating down below 24. Room not ready on arrival, card key not enabled for 2 night stay requiring yet another trudge to reception. Very disappointed.

There was no table laid up or or anywhere accommodate people with dogs

Dear Reception On your request we emailed you directly, unfortunately we haven’t heard back which is extremely disappointing. We have just arrived back from an appalling stay with you, although you tried to resolve this with us at reception, on reflection the stay was so poor we request a refund in total instead of the points offered. Please allow me to explain! On arrival at the room (128) having been at the hospital all day we were extremely tired, we ordered room service which was lovely. 1- The floor was covered in stains (yellow) clearly someone or an animal had been sick, along with this the carpet was generally filthy. 2- The bath towel had a faeces stain on it, therefore we did not wish to use the shower owing to the cleanliness. 3- The toilet seat was not fitted correctly so on sitting down you were touching the basin which is hardly appropriate. 4- The air flow in the room was unable to be controlled, therefore we were frozen all night and slept in our clothes. 5- The bed was extremely uncomfortable. 6- On arriving at breakfast we were not allowed in the restaurant itself, this is more understandable from the pet point of view, however, we were just left to think "where do we sit" so we sat in the lounge chairs to eat which was uncomfortable to say the least, trying to reach the table to eat a breakfast was a poor environment and to top it off the lady came to mop the floor directly where we were eating. Although you refunded the dog charge and the parking, we feel widely ripped off that we paid £110 for a room which was well below expectations , especially in basic hygiene. Irrespective of your comments regarding "we should have complained at reception after check in " please may I refer you to the fact we had been at the hospital most the day and should have been able to check in, as we have done at many other Hilton hotels and found the room spotless. I expect a favourable reply.

The spa.

We were charged for the pool and spa when we weren’t the last time which was disappointing as we were not informed. Also we’re short changed at the bar a couple of times over the weekend.