Front house staff excellent.. I booked it and went to the room and 3 single beds when it should have been a double and a single.. picked up the dirty phone in room 353 and dialed down to reception and they sorted it out and put me in 726.. good job.. but clean the rooms properly including the phone.. I have worked in this industry before and few house keeping basics are being missed..sweet wrappers under the beds.. I would not put a 4 star rating on this hotel .. it is 3 no doubt about that..

Bar service was poor .. pint a Heineken glass had what looked like lipstick red marks.. basic basic stuff guys..give them a quick spin at the nosssle before you pour the pint.. went down to the bar at 9.30pm to grap a pint to bring upstairs waited 10 minutes not the worst I know but no acknowledgment from staff .. an orderly queue formed which I was in but the bar man who looked like a senior/ Manager with black blazer on was serving in no order and when he finished serving one customer asked who was next and I very firmly said I was which i didn't like doing because who knows the hours these guys put in.. but come access your surroundings acknowledge the people in the queue.. smile whatever make eye contact and If there is a wait staff should have the ability to diffuse and say really sorry a busy night.. hope you enjoy your pint .. some sort of ice breaker guys ..asked the floor boy for more napkins and he forgot ..chicken wings are Messy ... come on you need two napkins I think.. a bit of staff training is needed.. the attentiveness of staff and overall management was not to a 4 star expectation..

location close to where I was working

basic room no bottle of water no biscuit. no facecloth. light at desk not working. choice of breakfast was good but hot food was cold .beans cold mushrooms cold sausages cold . As I had to get to start work I didn’t say anything. The bread was nice to toast

We didn't avail of breakfast on our stay as it was very busy when we went down. However we did have a meal 3 nights while we were there and each night the meals and service were perfect.

I do think the cost of the car park could be reduced by the amount of nights you use it. As in, if you stay for 3 nights maybe half price for 3rd night etc.

The room was nice, beds comfy, tempreture was good. all around, this was a good stay. I would recomend

the cocktails were not made well, but otherwise.. it was great!

convenient for visiting friends in South Dublin. close to Luas tram stop.

food options are perfunctory. few other options nearby.

friendly staff good location

lack of toiletries in bathroom no way of controlling temp in room

- The bed was comfortable

- The gym was awful, it's borderline dangerous ( one treadmill doesn't work, the other is really dodgy), equipment is poor. No water or paper towels to clean anything down - Room could do with updating - Worked late so ordered a sandwich to the room which took 50 mins to arrive - No local shops or anything, wish I did my research - it was a bit of a tricky location commute wise

convenient location

bed needs mattress protector stains on carpet stains on towels

The room was clean and the bed was comfortable. Good water pressure in the shower.

3 lights and 1 outlet didn't work in the bedroom. We went to the bar early in the evening to get a drink and there was no one to wait on us. The staff were not friendly and didn't seem to understand English. When we came back after a night out, we were told there was no residents bar. We questioned why, but the manager just said there wasn't one. There were other couples nearby who were asking the same thing. They asked for an email to complain, but the manager wouldn't give it to them. When they walked away, all the staff did was say how rude they were and security should have been informed(but they weren't rude at all). At breakfast the next morning, one of the staff's 2 kids were running around like wild animals and she kept playing with them, as did the rest of the staff. They were very loud and disruptive. I couldn't believe this would be allowed at a hotel that was so expensive.

Room Location

My request for rooms close together wasn't fulfilled 🤨 Paid parking for guests.. Guess should have free parking for their stay.

Location and ease of check in and checkout Breakfast excellent

Choice of menu at dinner

Finished too early did not make it in timek

The pillows are very hard

location

no teapot, asked for tea in restaurant and got served a cup of water with a teabag in

Nice rooms and christening meal was nice.

Your baby changing station is a joke, clearly designed by someone without children. The location is impractical, I suggest you relocate it. While the staff were nice, trying to get someone to take a drinks order at the bar or in the restaurant at the christening dinner was impossible; I only managed to buy two rounds for the group as I couldn't find a staff member to take my order, had that not been the case, you would have made alot more money from me than you did on Sunday.

Apart from Conor on the desk been friendly and helpful, nothing else.

Conor on desk was great. As for the rest. Very poor. Poor service every where else. Bar and supposed coffee Dock. Waiting ages to be served. As someone who works in the service industry the staff are far too less and far to under trained. Shocking for the prices they charge. Absolutely ripped off staying here. Brother stayed with family and there was blood stains on carpet in his room.

all good

nothing

spotless

reception poor