Everything the spa was the best

proximity to tennis. incredible swimming pool, breakfast and rooms

our son’s room was 2 floors above us and we had requested adjacent rooms.

Everything was super comfortable (one exception was the European style two single beds put next to each other to make one bed with a crack and 2 exceptionally small blankets) BUT the food was great, the temperature was controllable plus you could keep windows open. The schedule for the pools was complicated but we figured it out and enjoyed them.

bed- see above.

Spa - Freibad, Whirlpool

Betten

Everything is outstanding, fantastic rooms with breathless views, excellent breakfast and service. Highly recommended .

Internal thermal pools. The bed in my single room was big and confortabile. Personnel at the restaurant extremely attentive and kind.

Overall good, to be heavily refurbished though.

the staff was kind, attentive and helpful. breakfast and dinner were awesome.

despite being a 5 star hotel there was nobody to help out with luggage and after a 5 hour car trip, this was a bit annoying. NO kettle/boiler in the room for coffee or tee and when I asked for one they told me they couldn't provide it was because of the fire alarm in the room. I thought that was just a lame excuse. water boilers can be found in lower cathegory hotels.

Complimentary Wi-Fi and secured parking facility. Outdoor hot-spring swimming was fantastic. Excellent sauna and steam spa, Jacuzzi and relaxation room. Fresh cuisine was abundant. Breakfast buffet was OUTSTANDING. So enjoyed experience of local products in season. Fresh honeycomb, herring and salmon and venison bacon just to give you an idea. Front desk staff were professional, accommodating and friendly. On-site horseback riding offered for reasonable rate---safe and pleasant one hour scenic trailride that I did three times! Apples and cookies available in the lobby. Overall serene decor.

LEAVING was difficult. Daily newsletter could be printed in English.

Spacious room, very clean facilities, access to the Kärnten Therme, service in the restaurant was excellent

The hotel is very old fashioned suitable for elderly people - from the interior at the entrance till the opening hours of the SPA facilities and dinner times (only till 20:30); the service was not particularly proactive - you need to ask for everything and personnel at the reception gave the impression that the less they speak to the guests, the better (except for the restaurant, where service was very good); room service was sloppy - not filling in coffee/amenities/ leaving in empty minibar bottles, not picking up wet SPA towels. There was only one free bottle of water for 5 days of stay in a junior suite (!), while free water in the room is actually very common for every 5 star hotel; parking situation was stressful - needed to be lucky to get a parking slot in the evening as the parking was rather small; tea in the SPA was only available till 17:30 while the SPA was open till 8pm - if you want to use it after 5:30, no drinks; snacks at the SPA bar were not refilled (same for cheese buffet at dinner); Kärnten Therme access was nice indeed, but it is super packed. Overall well below the level of other 5 Star Hotels in Austria we have been to and would not recommend, especially to younger people below 50