The staff are still lovely and do try very hard.

The Hilton property owners need to invest in much needed maintenance and upgrades now that occupancy is generally back and Hilton management need to pay staff better as they are their biggest asset!

Great location, excellent swimming pools, good restaurants.

The property is due for a makeover, its looking tired

Some decent staff- especially the manager by name akiro

1) Location- Denarau is reclaimed swampland, full of flies and mosquitoes, this is not a natural beach, nothing to do in Denarau except taking boat rides out of port denarau 2) Definitely not up to 5 star mark in terms of cleanliness, room was filled with mosquitoes and a giant spider(check attached photos) 3) Services are extremely slow- I understand, “island time”, but this is just bad customer service 4) Breakfast buffet bar filled with flies- My daughter caught a bad stomach bug after the first breakfast buffet , it pretty much ruined our whole trip Why can’t they keep fruits and other items in enclosed containers? 5) Eating areas are full of flies and mosquitoes- I understand this is open beach area, but with some basic technology, this can be controlled, if not fully contained- i see ZERO effort in any kind of solutions used to control flies and mosquitoes in the resort 6) Extremely dated rooms, again check the attached photos 7) Water is not clean , look at the color of the water in bath tub, right after filling it I walked around to Raddison nearby, far better property- I didn’t see the same flies problem there

Breakfast was great! Beautiful location and staff were lovely to our baby.

We are not ones to ever complain, however we booked with our baby for our first holiday and were super excited. When we arrive the booked us into a room at far end of resort, which we did find odd for bookings with children to be given rooms so far away from main area. It took a long time to walk to facilities and not able to use koro restaurant area obviously, as we have a baby. (Our baby was also got really sick on the second day after arriving so convenience would have been even more ideal). Bula bus also doesn’t turn up often enough for us to be able to make use of our time as we have to get out during babies wake windows, so we spent most of our day in our room or walking from the room to the facility and back before baby needed nap. Also when we first arrived to room our bed also had food stains and blood stains on it (looked like bed was re-made, rather than new sheets) we decided to ignore it rather than complain. Not to mention on the first night after a travel day with our baby, spent an hour getting baby to sleep to then have two different staff call our room within half an hour to sell babysitting services to us, waking up my baby….twice and made our first evening extremely difficult to settle her. A few days after staying there we asked to move rooms so we could be closer to the main part of the resort which they kindest organised for us. However that night my partner, baby and I were both bitten all over. The next day looked in the room to find it was covered in flees (or bed bugs). Then we moved rooms to one even further than the original one we’re were in. We were given credit to apologise, however the overall experience means we cannot recommend this resort to anyone and we do not feel that we can ever stay at a Hilton resort in the future unfortunately after this experience as we plan to make Fiji our regular family trip.

Facilities were top notch. The restaurant was fabulous after many poor food and drink experiences elsewhere in Fiji. Staff were lovely and even catered to us with an early check in.

Nothing negative . We had a lovely stay.

Nothing was organised at this hotel. Didn't like anything about it. The very expensive breakfast was far from being OK! Everything was stale, nothing fresh.

They lost my carry on just before my flight. I had the worst time there. They found it last minute but didn't even try to make this up for me. Worst experience ever.

The spacious room sizes, the beds were awesome. The staff is very obliging, friendly.

The only complaint we have is the lounge chairs are very uncomfortable.

Nice location and layout. Beautiful rooms and facilities. Level grounds

Dead frogs under the pool mats