All of it was fine

Steep steps/ no handrail (accessible)

The room was comfortable and clean.The breakfast was very good with plenty of choice

There wasn't anything that we disliked. However it would have been useful to have had glasses in the room for water.

Poor location only pub rude staff run down.

Everything's

breakfast and staff were great 👍

nothing

Very friendly, no need to carry keys around all day, comfortable and free parking. Lovely breakfast 😊

Water pressure was quite low but it's different water to what we are used to

Breakfast lovely

Area it was situated in

ok for individula

good

Ideal for howarth and other aminities

Everything ok

Great breakfast - hot food was served. Friendly staff.

We stayed at the loft so the room was quite small. The property is dated.

Using codes for access to the hotel and room. A beautiful breakfast and clean bedroom.

Nothing at all

Ample cooked breakfast plus plenty of fruit and cereals.

Being elderly we couldn't use the shower as the step up was too high.

Room was perfectly acceptable for a budget hotel and fine for a one night stay. I was leaving very early in the morning before breakfast so had asked for a breakfast tray in the room. They left plenty of food - a choice of cereals, fruit, cheese, bread and croissants plus flasks containing chilled juice and milk.

Bathroom window was jammed open and toilet flush was difficult to operate. Bathroom could also do with a proper clean - quite a bit of mould round the shower tray. It's on a main road so traffic noise is a problem from quite early until quite late. I was also woken at 02:45 by other guests thumping around the corridors and repeatedly slamming doors.

Everything was nice, thanks again!

Nothing

Was very comfortable, breakfast was reasonable

It had workers in so was messy and we paid 81 for a room but we should'of had a discount as the place wasn't finished.

Self check in very easy, I quite liked the concept. Room big, clean and comfy bed. Easy walk into Keighley for food and drink, we arrived quite late so unfortunately the nearby pub had stopped doing food. If your hungry, breakfast is ample. Great value for money stay.

The beds were comfortable, and the breakfast was great. The coded entry system is great.

Before arriving, I had quite a threatening call from an unknown mobile number demanding my credit card details. On arrival, one of the rooms I had booked had been double booked, and the hotel was full. The man on reception was also quite rude and made it seem like too much trouble to rectify the issue. Eventually, they rectified the error, and we were able to get into the room. Although online it advised of a sloped ceiling which tall people may find difficult, this was an understatement. You can not even sit up on one side of the bed!. In the second double, there were 4 steep steps dropping down into the bathroom, and again, the ceiling was that sloped that you could not stand near the toilet.

Reasonably priced for a solo traveller.

Breakfast a little bit late for me as I’m an early riser. No option to book with out breakfast either.

Having been here before I knew what to expect which was important at this time for me. The hotel was near to the family members that I was visiting and so very convenient. It is also near to shops and the lovely Riddlesden Hall. The staff were very friendly and polite. Room was warm, very clean and neatly laid out and roomy. Included breakfast was perfectly cooked and there was plenty of options to choose from. Tea and coffee available in the room as was a good hair dryer. The bedding was cotton and very cosy. Wifi was available and easily accessible. Checking in and out was also easy.

The shower was still not very good, either very hot or nearly cold and almost no power, the water trickled out somewhat reluctantly! The TV was very limited, I could not find any way to access a TV guide on screen from the remote. The bed was a bit hard, I have a foam topper at home and I felt the difference. Checking in and out was a little impersonal. There was no friendly welcome like we experienced last time we stayed under the previous management.

nice rooms, comfy bed! lovely staff

nothing

in the right area for purpose.

the room with sloping ceiling, all the stairs, shower room past it’s sell by date with a 9 inch step to enter the shower. no hand rail to assist getting in the shower. poor breakfast with dried out bacon.

The lady serving breakfast and cleaning rooms was kind and friendly and helpful. The rooms were clean and warm

The showers were rubbish and the carpets were worn bare. No staff in the building except for breakfast.