The rooms were lovely and big with new spec, so at first glance they look amazing. The beds were comfy.

The showers flooded in both of our 2 bedroom suites and nothing was done to stop it when we reported it. Apparently the 2 bedroom suits were only refurbished in August this year, so who ever designed them thought about the visuals and not the drainage. The floor is flat and the doors don’t close, so instead of water running into the drain it runs out of the door into the hall way. I told the staff, who said the hotel was full and we could not have 2 alternative rooms next to each other. We needed 2 rooms together as I have a disabled daughter and I need help from the other adults. The doors are also meant to be ‘sound proof’ I’m guessing this is stated because what they don’t tell you is, the rooms are situated above the loading bay, all day every day trucks drive underneath, park right by your balcony and unload. Bottles clanging, trash bags that stink, beeping from vans reversing. When I mentioned this, I was told the doors are sound proof, and that no other guests have mentioned this, which I don’t believe at all. Also we have a disabled child with a wheel chair, and a baby with a pram, and what we were not told is that these 2 rooms are up a flight of stairs that there is no lift too. So every day we had to carry both kids down in their chairs.

Gli spazi, l'animazione, la posizione

Pochi lettini a bordo piscina..per due volte ci siamo dovuti mettere sulle sedie

צוות המלון היה נהדר ! הבריכה הייתה כיפית והמיקום של המלון היה קרוב להכל !

החדר שהזמנו לא הופיע בתמונות , היה נראה אחרת ממה שחשבנו אבל היה נחמד

Location

The fact that you have to have a reservation two days before you could eat in the restaurants at night although half of the tables were empty

The staff is amazing, welcoming and supportive.

lack of shade near around the pool

החדר בכלל לא נראה איך שבתמונות , ריח לא נעים בשירותי יוצא מהצנרת , ביקשנו לעבור לחדר אחר שיהיה שווה את המחיר שביקשנו נתנו לנו חדר עם מזגן לא עובד ואמרו תסתדרו בנתיים

Sniadania i obiadokolacje bardzo smaczne.

Do obiadokolacji kazdy napój był dodatkowo płatny - nawet woda... Na basenie nie było wydzielonej strefy dla niepalacych. Mniej uczeszczane zewnetrzne obiekty/strefy w bardzo zaniedbanym stanie - boisko do siatkówki, tenisa, plac zabaw.

The hotel is well designed. Spa is amazing. Breakfast is good.

Wifi is not good enough. Receptionists are not professional Room lights are horrible