The facility’s

The fact the superior luxury double was two single beds pushed together very uncomfortable beds payed 120 without breakfast

What I would expect in a Hotel.

Staff in some cases did not always seem well trained or if so were not operating as a team.

I needed a place to stay as at family gathering nearby so it fitted the bill - was close, had parking, a restaurant and food reasonably priced (chicken & leek pie and veg (£14.95). I left early to drive home so before breakfast was up and running, but there was a kettle in room with coffee. its an old school railing hotel so you can get a bit lost in the corridors!!, but its fine. I has a spa - I did not try it. View for the terrace is amazing over the Somerset Levels - the hotel is located the very end o the Mendip Hills so elevated. Easy access from main roads and not that far from M5. Staff friendly.

nothing - it was fine

We loved the spa

Lots of people smoking in public places

the open use for the pool and spa facilities make the property a desirable place to stay.

the room was rather small and not in the main house. rooms above ment a lot of noise and running around from children attending a wedding.

All the staff were excellent, helpful and very friendly, especially Dominique in the restaurant Evening meal and breakfast both very good.

The hotel overall showing a lack of investment in all areas, looking tired and shabby.

Continental breakfast was a joke. Only 2 items that resembled this were yoghurt and tiny pastries . No meats/cheeses/salad as/bread rolls etc.

Rooms were quiet small and badly designed layout. Restaurant food- could have cooked better in my own kitchen

The room was nice and cozy, even if furniture has an old style but all super clean and warm

Nothing

beautiful building and location. excellent price

slow staff service

Clean room ,,,staff very friendly

Prices of drinks and food

Hostel accommodation with dingy dark corridors. The view from the room window was an abrupt slope preventing any fresh air or escape route in the event of a fire. Flashy beer pumps but fizzy insipid liquid. No bath towels provided on arrival Most serious at 3 a.m and 4 a.m. was the running up and down the corridors of the first and second floor. Late nighters surely not, staff? I hope not. Outsiders meant a serious security breach.

Loved the location and the staff were all amazing xx

The breakfast and service from staff

Good supply of toiletries, coffee/tea, biscuits & towels etc

The beds were very hard 😢😢

The hotel represents it self as having a few steps to access the rooms, this is a complete lie... The hotel has more then 3 flights of stairs which are not very easily accessable especially for someone with a disability. Help will only be provided with luggage but in no way does provide any facilities to assit people with disability to reach there room . When checking out due to this false claim the hotel refused to refund the money for all the stay... We did not each spend 1 hour in the room yet the still charged for a full night stay ...

such a beautiful hotel very well looked after

All

Nice relaxed stay

Lovely staff, comfortable bed, delicious food, rural setting with views. Upgraded my room at no extra cost.

Nothing really, except my room was in the annex, so needed to walk across a small courtyard outside. As a solo traveller I felt less secure at night especially as the main door to the annex was unlocked.