the hotel staff were helpful and friendly, the room was very comfortable and clean and the breakfasts and other meals were delicious

nothing really

Amazing staff

Excellent stay would highly recommend

Great building has huge potential to be a stunning hotel

In need of some TLC

helpful staff especially at breakfast

Small room. Weren’t allowed to eat takeout food in the empty bar area despite buying drinks.

Lovely breakfast & plenty of parking .

location

Did not eat breakfast

Traffic trying to exit the property was a little dangerous in the morning as cars were coming quickly and you could not see them well.

Great hotel, everyone was wonderful. Especially Zoe

good food and friendly staff

rooms need updating

Rooms were comfortable

The food was remarkably poor.

the service was friendly and quick . the breakfast was lovely except for the toast which was not toast but more like bread with a slight toasting but the coffee was cold on the second cup

the room was very cold even with the heater on which at first kept blowing cold air but the noise from the traffic then into the evening got worse and then we could hear everybody coming and going from the hotel up untill midnight then to top it off someones car alarm kept going off didn't get to sleep till past two o'clock and woke back up at six with the traffic again definetly in the wrong room.

The room was very comfortable and the breakfast was excellent. The staff were most helpful.

Breakfast and dinner outstanding Staff absolutely wonderful

Nothing

Fantastic location for visiting RAF Lakenheath with our little boy. Breakfast was amazing, everything was cooked to perfection.

The room was so cold all night, the beds were uncomfortable and with the road noise unfortunately none of us had a good sleep.

lovely building. room large. only problem was the size of the bed. appreciate it would be expensive to change all the beds for bigger ones.

had to keep asking for heating to be turned on, but there was a small heater to plug in as well. as requested, we left towels on rail to use again but they were still changed!! we find this happens a lot in hotels, even when there is a note on the wall asking to save on washing, which we totally agree with.

Birthday treat for husbands birthday in January.. Checky upgrade to a suite, room spacious and clean. Tasty evening meal and full English Breakfast in morning. Staff exceptional, friendly and helpful.

location in the town

some creaky floorboards but to be expected in an older character property.

We stayed 5 nights over Christmas. We really liked the family room which was really one room with a double bed and a connected room with two single beds. The breakfast was excellent and the staff went out of their way to accommodate us.

On the very last day there was apparently a complete change of staff who were rather brusque and unhelpful - even to the point of charging extra for a breakfast hot chocolate for one of the kids (we were fully paid up for breakfast). They have a bit of work to do there on customer relations.

Very friendly staff, reasonable amount of parking space, food is always good quality whether breakfast, lunch or full evening meal.

Some idiot had damaged the main drapes in our room, this is not the first time we have experienced this problem at Riverside House. This ment that we had light breaking through, fortunately there are wooden shutters which alleviated the problem. It is such a shame as the drapes are very heavy, great quality and set the period room off well.

Great location. Spotless. Stylish. Spacious bathroom Friendly,helpful staff...always chatty and smiling. Lovely bar and breakfast room. Beautiful garden SUPERB breakfast choice ... they even pulled 2 tables together so 8 of us could eat in one group.

These are not bad things.....just points that resulted on me giving a 9 instead of a 10. Toilet didnt flush very well...it was reported. Furniture edging around bedside tables ,headboard etc had all been removed...it wasn't an issue but it just spoiled the look of the room...which was great. Toast wasn't offered until after breakfast itself had been put on the table. Again, not a major issue but easily rectified. Room was a bit dark as the heavy curtains could not be held apart to let more natural light through

The front of house staff worked their socks off and tried to make up for the deficiencies.

The cooked breakfast had elements that were tough. Dinner had a lot of items that were off menu but the waitress spent a lot of time suggesting alternatives and it was all cooked well. The following nights meal was a disaster and can only guess that it was a different chef.I

Beautiful setting. Good location. Friendly staff

Front door slam, although didn't realize until leaving that the door bar had not long broke. Due to the weight of the door it slammed shut.

Beautiful location on the River Lark. All staff terriffic. Especially Lyndsey at the front desk. We came in jet lagged and travel weary. She said,"put your luggage away and come back down. I'm setting up a cream tea for you in the study."

excellent breakfast

nothing