The Rainforest outlook Coastal Ocean noise ambience

Vents in bathroom

The heated pool made it possible to do our exercise laps.

The lounges were not comfortable.

I have been staying at this hotel (with a kitchenette) for many years and love it because of its location - in the middle of a rainforest close to the best beach in the world! It's out of town but they have a shuttle service and Uber is brilliant in Byron now. I have many friends in this little town and this hotel is my one-stop for R&R! There's free yoga in the morning, little wallabies hopping around the trees, a superb pool, and spa and the food is exceptional under new chef Jordan. They are really Eco under the new ownership too. You won't see any paper anywhere and no towel and washing waste.

The hotel has been taken over by new owners Crystalbrook and a lot of updating has gone on. But I don't like the new sofas in the room because the L shape has gone - so good for watching TV - and I hated the new bathrobes - nowhere warm enough for the winter! Not impressed with the TV either.....all the apps have to be accessed through your 'phone which I really couldn't be bothered to go through as the wifi is not the best in that part of Byron.

Everything. Beautifully designed facility, meticulously well cared for. Amazing rain forest walkways. Wonderful staff. Excellent restaurant.

We utilised the tennis facilties the weather wasnt the greatest to use the pool but we loved the environment, being away from the noise surrounded by trees and lake was a lovely escape from our busy life

Loved the service and the staff - exceptional. I felt well looked after and that staff were approachable and professional. Elemes Spa was wonderful as well. Loved the movies on demand - this is now rare to find in hotels.

The room service food was average. A cucumber salad was served on a hot pasta and was inedible. The pasta itself was unremarkable. The room service menu was limited and the service fee was excessive. The facilities are a little dated (my front sliding door was missing a lock). In particular, the shower cornices were rusted and cracked and this made them look dirty and old.

The accommodation was lovely but next time I would ask for an apartment on the lower level due to stairs.

I was very disappointed in the food. The first 2 evenings dinner I was sick and never dared to eat there again. It was very inconvenient as we had to travel by taxi at night to find a restaurant when I would have preferred to stay at the hotel.

The view and the room itself

It was perfect. There was nothing bad about it.

needs maintenance

Lovely quiet environment

Mould was very evident in the bathroom and shower area which wasn’t really great to see

A very relaxing break

Internet in room was poor and kept dropping out

yoga, staff , facilities, location, bike ride, secluded beach, gym pool. what more could we ask for?

can’t think of anything

location is beautiful, accomodation is pretty nice.

Everything at the restaurant that we tried was very average. Coffee not good, egg & bacon roll had boiled bacon on it. Staff weren’t particularly nice. Spa on site had very disappointing Massuse’s that did not listen to what was asked for. Pool is so deep you cannot stand, through whole depth, which is very unsafe when trying to swim with your kids. Kids pool was dirty and very boring for kids. Overall a disappointing experience for more than $600 a night. The previous owners did a better job.

The entire environment into a subtropical jungle. Wow

Leaving that beautiful place

very casual

no kid’s activity and club.

It has a special magical feel being in the middle of the rainforest. The food is decent. The staff is nice.

The common areas are first and foremost a children’s playground. The swimming pool is completely overtaken by kids (at one point we counted 18 in and around the pool!) and they are yelling, jumping, diving and completely disregarding anyone else in the pool. It means adults can’t really relax by the pool or swim. Staff do not try to remind the families to be more thoughtful of other guests. Overall the hotel needs a facelift. The walkways to the rooms are falling apart with nails sticking out. The hotel room area also looks more like long forgotten labs in Jurassic Park and would benefit from a repaint. The gym is absolutely too small. Can at best handle two people at best, ideally just one.

location

bed is too soft

Clean, well appointed and comfortable.

Dining menu and drinks very expensive.

the breezy restaurant

the murky still water around the property and the rotten board walk