Ski access and Onsen and restaurants

Bed a little uncomfortable and interconnecting rooms or family room would be good. The bar and restaurants were not open all afternoon, 3pm to 5:30 was unable to get together as a family other than in the foyer lounge which was always full

房間舒服乾淨房間看出去景色很美

早餐及晚餐吃不習慣種類也不多

Quiet and full facilities

We found live little cockroach on my mother bed and one on the floor especially on her birthday ( 16 ) however, the staff came fast to solve problem but this shouldn’t happen especially when we were singing birthday song and with this 6 stars hotel.

The staff was very friendly and attentive. The amenities were amazing and the view was stunning (although tragically cloudy). The staff were also very accommodating for a late check-out.

I wish the fitness center had more benches and a bench press. It seemed small and a bit under-equiped.

Super convenient for skiing, really enjoyed using the onsen facilities, room was super spacious and very comfy.

Location is fantastic

washroom was not good with stinky smell , room cleaning services not upto the mark they haven’t provide water bottles .

溫泉/温泉。員工/スタッフ。

沒有/なし

Comfortable, good size rooms, quiet and dark. Food good in buffet. Location great for Niseko (tourist) Village but everything bar two hotel restaurants closed during our stay so little point to be here. However staff went out of way to support family. A big thank you! Location to gondola perfect but if your kids are at Go Snow better stay at Hirafu. Staff really were very helpful and kind! Free snowball makers and sledges.

Bathroom from a 70s space movie. Bar food really poor….just don’t go. WiFi and restaurants changed and closed during stay without notice. Moved us at breakfast buffet. Please just drop a note next time. We didn’t get time to try the (overpriced) restaurants. Next to impossible to get a taxi….. However hotel did very kindly pick us up and to be fair it’s not their fault. Just be prepared especially end of season. Find out what’s closing when. A very big hotel like this should have a family onsen area with cooler water for kids.

Hotel located in great place to access left. Excellent ski facility on site. Room was super clean with amazing views. Big thanks for room service team who decorated my room for celebrating my birthday. Nice onsen area, loved outdoor onsen section. Will definitely going back again.

None

Onsen

Room interior design was too old. Need renovation. However it was still in good condition and very clean.

ゲレンデ、ゴンドラに近い 道具を預かってもらえる 温泉が長時間あいている

部屋が乾燥しすぎている

snowboarding is very convenient

None

Location is simply amazing! Very friendly and cooperative staff. The room is very comfortable with all amenities. We had 4 single beds fitted into our room for our 2 kids and parents. Worked out perfectly.

Breakfast was OK, but not on the Hilton level I know from Thailand. Sorry, guys! I missed the ski learners' lift or belt. Loose a lot of time and energy for the first timers and probably teachers, too! I missed the almost obligatory sliding hill, but may have overlooked it.

ชอบวิวออนเซน,วิวห้องอาหารเช้า วิวสวยมาก อาหารเช้าอร่อยมีหลากหลาย

ลานสกีไม่มีโซนบันไดเลื่อนหิมะ ให้beginner เดินขึ้นเองจนเมื่อย

Ski in ski out. Great breakfast spread.

A little far from nearby town, but thanks to free shuttle, managed to get to convenience store and restaurants in Hirafu.

Ski in ski out

Rum var sliten og ikke rent, frokost lokal var forfærdelig og skiten.

Location is amazing, Onsen is magical, snowboarding was great fun.

Rooms were far too small, outdated and the bathroom is tiny. Also, we booked a special dinner for a 16th Birthday at Pirka Teppanyaki, when booking we were not told about the cost per person and there was no Menu/reading material at the desk to determine price until we got to the restaurant and sat down t find out it was almost $300.00 AUD per person and a set menu. it made for a very uncomfortable experience that we could not cancel as we would have been charged for cancelling. Bad communication from the booking counter.

ski room was friendly and efficient and staff found and returned to me my dropped scarf. there were always enough staff even in very busy periods. the system for having a number to retrieve your stuff works really well. The vast Hot spring/Onsen was amazing. The indoor and outdoor baths provided space and a view of the mountain while soaking. The overflow pond had big carp in it which was a pleasure to watch when soaking in the outside hot spring. There were lots of towels, wash products and other extras all available. it was outstanding in every way.

一出來就有滑雪場，很方便。也有幾間餐廳。整體上很不錯

離主要市區有點距離。

Онсен просто супер! Звукоизоляция между номерами хорошая, форточка в окне просто очень хорошо,

Мебель старая в номере, двери сильно стучат при закрывании

Convenient ski and ski out

Too outdated old

The reception hall

Super high inflated price, basic amenities, service no more the courteous Japanese but multi national from everywhere

Ski in and out with a beautiful Onsen

The price of the massage in the spa

Ski in n ski out good

The internet wifi is v bad

We loved the view from our room and the location was perfect. The breakfast was really nice but should be included in the price.

No medical facilities in the Hilton. Breakfast should be included in the price - as very expensive. Communication with staff was slightly difficult.

Nothing specifically

Price Value Ratio was completely out of range No infrastructure around

ski

room size

沒有

硬體需要逐步更新提升

Für eine Hotel in dieser Kategorie sind die Zimmer etwas einfach ganz besonders das Badezimmer

Staff and location.

Food. Rooms. Cleanliness. Facilities. Furniture. Value for money was terrible Obviously the location of this hotel is fantastic and it has the skiin/out capability, which is great. The staff were always very friendly as well. But that’s where it stops. This place is a total dump. An overpriced total dump. These reviews below are delusional. The rooms in this place are absolutely tiny. We upgraded to the bigger Mountain View room which had a spectacular view, but the room was tiny still. Absolutely disgusting in terms of the cleanliness and the dated decor and bathroom. Again, this place is a total dump. We paid ¥110,000 per night to stay in the Mountain View room. You’d think you were staying at an Aman resort with those prices. The most surprising thing of all was the food. This is Japan. I used to say you could not get a bad meal in Japan. Well now I know you can and that’s if you stay at the Hilton in Niseko. The sushi restaurant is an absolute shambles. The chef was clueless. He didn’t not know what he was doing. He even served Oh Toro when we ordered Chu Tori and when we questioned him he looked confused. How is it that the guest is telling the chef which fish to choose! Never in my life, have I heard of such nonsense, especially in Japan. And the restaurant was absolutely filthy. The walls, the sushi display case, the floors,… It goes on. Horrible. As for the other restaurants, they were simply awful. You can’t get away with serving food of this quality in a country like Japan. You simply cannot do that. The boot storage service was very good and the staff were excellent, so there’s one positive and that’s why they get a star instead of no stars. But then I don’t think that is actually run by the hotel, so go figure. I could go on and on and on about this place. They’ve simply forgotten that they need to maintain the place. Someone else said here that it felt like they were stuck on a cruise ship, a low-end cruise ship. That’s exactly right.

Full services of a big hotel

Lacked some local flavour as the hotel was very international in terms of its staff and outlook