Tout

Rien

calme et propre personnel très agréable

pas du tout de pression dans la douche, impossible de se laver les cheveux

Chambre au calme côté cour et très proche du château de Vincennes

Des détails: rideau arraché, trop chaud dans la chambre (mais c'est partout pareil sur Paris)

From the moment we checked in to the moment we checked out the staff were all amazing, very helpful and nothing was too much trouble. In a great location with the Metro line 1 taking you straight into Paris and the RER line to Disneyland. The RER will also connect with the line to CDG airport. Parking was 15 Euro a day undercover. Vincennes is a lovely town with excellent fresh food markets and nice restaurants.

A great stay so nothing to report.

The size of the room and location was convenient

The aircon didn’t work and we asked multiple times for it to be fixed, we were promised it would be and it was not, and multiple people could not assist they promised a technician would review the aircon and no one came. The weather was above 30 degrees making it difficult to sleep and we had to rely on external people such as family or friends to assist with a temporary fan for the room. The staff were rude and didn’t provide high quality customer service. We asked for extra towels and we’re told we had to pay, they were stingy with toilet paper and tissue despite having two rooms with four people. The room was only attended to once in 8 days, the bins were full and there was no change of bin liners, towels or sheets. On arrival there was hair in the shower and in the shower drain and the toilet was not cleaned properly. All the staff are inexperienced and casual or new staff, customer service was very poor I would never come back here. The breakfast menu is limited and we were being told we would be charged extra, when some of the people in our booking didn’t eat from the breakfast menu at all. The gym is very small it’s the size of a bedroom and has barely anything in it it is not maintained either.

The Staff was trying their best, but not always succeeded.

The first two days in this hotel were like a nightmare because the weather was very hot in Paris on these days and the air-conditioning was not working at all, so we changed the room, but still, the air-conditioning did not work. One of the reasons we chose this hotel was because it is air-conditioning, but that was not totally true when we came there.

mainly the staff is amazing

We fell in love with the location. Vincennes is absolutely amazing: proximity to metro and RER, groceries, restaurants, shops, beautiful park and a castle. kitchenette and the fridge is super convenient to have. all amenities were working and in good condition. zero noise from other rooms which was great and rare to find in hotels.

our room key stopped working every other day. one night after a very long day we had to wait 30 min and past midnight for someone to come to the reception and fix it. the advice I was given not to keep a key together with my phone in one purse. not a very good advice if you are just there on vacation with one purse :) also the beds were super annoying. while generally comfortable the mattress moves around and slides just from a simple motion of sitting down in bed. the room was very clean the only place I’d question is the shower floor tiles - I could see the dirt on the files. wifi wasn’t strong enough either. also I believe this location positions itself as a 4 star hotel, not sure I would rate it at 4. but it is a solid 3. generally even with this small cons we still loved our stay.