Location, facilities, friendly staff, clean property and surrounds.

The meals were not up to scratch for such a facility. The pizza chef needs to undertake a training course.

Resort atmosphere, food, water activities.

A little bit dated but still nice

How can you go wrong, beach front accommodation with good snorkeling straight off the beach. Resort is well maintained and the food was good.

Having to leave.

Location, very family friendly

The rooms could need some updates

Location

Old units at the back were not nice, outdated and worn.

breakfast was good location was good

some food was over priced not enough staff at restaurant

Good location

The resort is in need of a refurbishment.

breakfast was poor, facilities were rundown, everything was expensive, parking wasn't convenient, restaurant and bar staff didn't have good service...some could barely speak english

as above

Location

Where do I start. Breakfast continental but it’s toast and cereal. We got eggs and bacon for $26 which was 2 boiled eggs & 1 piece of bacon. Advertised that wifi included but then at property it’s Paid. Room itself is very dated especially the 2 bed apartment beachside. We also had a beachfront room which was old and shabby. We also had 2 beachside rooms which were good in size but very dated . I had the pleasure of a cockroach in 7533 - I took a photo. Food offerings poor. Cost expensive. It’s a shame. A real shame because there is so much potential. Wouldn’t stay again or recommend others to stay.

Location, facility’s

Great holiday location

N/A

Excellent location on a beautiful beach.

The place needs a refurb.

Muesli or Bran wasnot available everyday

N/A

Great location on the beachfront with clear blue water, white sand and excellent snorkelling. Friendly and helpful staff. Beautiful gardens, loved reading in the big chairs in the garden next to reception. Enjoyed a massage and facial.

The food was very disappointing - the buffet breakfast was very basic (cereals, white bread, basic spreads, very limited average pastries, a few fruits and some cold meats/cheese) - would not pay to have breakfast included again. The food available from the restaurant for lunch and dinner was again basic and overpriced for the quality. Examples include soggy chips, fish sandwich where fish didn't taste very fresh and was chewy.

The location was beautiful, the service was amazing, very helpful staff, good breakfast, good kids activities and entertainment

Lovely place, wonderful situation in the lagoon, amazing breakfast

Could hear the bass of the music from the bar / restaurant during some afternoons/ evenings and meal times.

Breakfast wasn´t bad, but nothing extraordinary.

No scrambled eggs in the buffet.

The majority of the staff were nice. Food was OK location was good

Some in reception were not friendly and looked down on us when asked simple questions. We paid for wifi only to find we had it for free in our unit anyway

Breakfast no options for hot food. very simple even if you order isn't a good option. Room is comfy pretty good mattress and pillows. Shower doesn't have pressure. but is ok. Beach is very close to the room. we stayed on DELUXE, is wonderful! go out from de room 10 steps on the white sand and will be in the water! Kids Club and Kids Activities - our daughter had a really good time. Every day the Hotel offers different activities to keep your child busy. Due Dinner time they offer a Movie time for kids.

Breakfast not many options.

Like the beautiful beaches , fantastic resorts

Denial of late check out because we flew out at 10.55 pm on the 29 may . Also I thought you might consider our late check in on the first day at around 9.00 pm . We were just hanging around for more 12 hours. Not good.

The location was perfect with the beach right there and all the amenities we needed for our first trip with a baby. The staff were lovely and very helpful. Violet from the restaurant, Kevin from reception and Daisy from the activities hut were especially kind and helpful to us during our stay. It was pretty accessible friendly for us with the pram so we could take it to breakfast and the pool. The cocktails, calamari and pizzas were delicious - we had them multiple times. We purchased a cooked breakfast which was also delicious. The amenities you provide including the snorkel gear and kayaks are wonderful and we really appreciated not having to take any gear over ourselves. The tvs in the room have been updated since our last stay and we liked the wide variety of channels, although some didn’t work. Nice that we had a place to park our car each day and that we could bring it to the entry when it was raining.

The rooms definitely need a bit of an upgrade as they are quite dated. We had many mosquitoes coming through the bathroom and sliding door nets - I got bitten every night even with both doors closed. Our rooms were “tidied” each day but not necessarily cleaned thoroughly. I don’t expect this every day but for staying 10 days I thought the sheets would’ve been changed and the floors properly mopped every few days. Some days we opted to not have it serviced and we swept and wiped it down ourselves. We had breakfast included which was very helpful but again being there for 10 days it was the same thing every day so it would’ve been nice to have a bit of variety with the food. Maybe even some hot options other than pancakes. Some of the other food like the sandwiches and nachos we purchased were pretty average. The communication at the front desk wasn’t very impressive, lots of people were having problems from what we heard. Things like not booking taxis they had arranged, not being told about cancellations of activities due to the weather or organising things with one staff member and the others not being told. So there definitely needs to be an improvement of comms there.

The food and service at the bar and grill was great and the views superb.

Staff were all very friendly and facilities were good -highly recommend

nothing

great variety of rooms available at different price points. the beach is great and the snorkelling fantastic. wide range of kayaks and SUPs available pretty much all the time. the staff were very pleasant and we throughly enjoyed our time there!

young children often unsupervised in the pool despite the sign saying under 16’s to be supervised at all times, making very risky choices and no one either family or staff correcting them. led to some not very relaxing time in the pool!

The grounds are stunning. Beautiful gardens. The customer service was excellent. Everyone was friendly and helpful. The beach was stunning. The bed was comfortable. The restaurant was great service and reasonably priced meals.

The room was a bit cramped for 3 people, would be fine for a couple.

Lovely beachfront rooms, quite, facilities were great, staff AMAZING