Access to public transport

I wish to categorically state here that Fletcher Hotel is advertising as Fletcher 'Wellness" on Booking.com which is WRONG. Upon arrival, the name is just "Fletcher", red flag. Hotel Guests do NOT have free access to the wellness facility. There's no gym & you need to pay extra costs to use a "Wellness" facility, the Blu Center that seemingly belongs to another business. The costs are not obvious at booking.com. A well traveled person expects a 4 star " Wellness" hotel to have free of charge access to the facilities which they do NOT have for free. Just the swimming pools are free 1.5hrs a day only, 8 to 9:30AM mornings Very disappointing is the hygiene. I learned that beddings could only be replaced upon approval from managers. It took 2 levels of approval to get this done. What a joke ! My assessment from my extensive travels is, Fletcher at an international level befits a 2 or 3 Stars maximum hotel.

Goede ligging

Beetje slecht aangegeven

Das Zimmer war gut und groß. Das Personal war sehr freundlich und hilfsbereit. Die Größe des Zimmers war für drei Personen sehr gut bemessen.

Das Frühstück war leider für die Hotelkategorie unterdurchschnittlich. Die Aussicht auf das Krankenhausdach war nicht die beste. Bedauerlicherweise gab es keine richtige Tür für die Toilette, was bei einem Dreibett Zimmer nicht gerade für Privatsphäre sorgte.

I liked the location. I also really liked my room itself - it was laid out well, spacious and I was happy with the air conditioning and refrigerator

I didn’t like that it was difficult to get to my room (had to go up and down floors to get to its location in the correct tower). I also didn’t like that I had to go up to the 12th floor to check out after going to the 5th for breakfast and then not being able to do remote check in. The breakfast itself wasn’t as nice as by other Fletcher hotels. It felt like I was eating at a school cafeteria. Finally I thought it was disappointing that the swimming pool could only be used until 9 am in the morning and that there was no other fitness facilities available when the wellness center opened.

Inrichting kamer

Te zacht matras

The staff was very helpful.

Use of the gym had been included the first time I stayed there nine years ago. That was no longer the case.

We were a bit dubious after seeing some of the reviews online, but we found this hotel to be really good. Our room was modern and clean, the bathroom was really good with a powerful hot shower. The train station is behind the hotel, yet we didn't hear any noise at all; the soundproofing was so good. The secure parking for our bicycles was free and easily accessible. It's location is great for Leiden centre which is within easy walking distance and the views from our room over the skyline of Leiden were fabulous. We would definitely stay here again.

Close to train station..very convenient. 5 min.

Bed too soft with just the mattress top.bathroom sink old and worn. Difficult to find hotel..situated outside train station in a business building with no clear signs nor directions how to locate. Small listing on outside and inside. No fridge or water

Did not eat breakfast, checked out eatly

I did not like the shower arrangement, the taps & fittings

Perfect location, right in the city center. The bedroom was big and clean and the beds were comfortable. It is really thoughtful to have a coffee machine in the bedroom.

This is a Wellness Center, but no one explained how could the costumers have access to use it or if there was any special price for costumers. Communication through booking was also not perfect.

My room was located opposite of the rooms for the working staff. Day and evening. Above my room there probably was also something because i heard bangs and furniture or equipment slamming to the floor.

The location was perfect and the room was clean. Bed was comfortable.

Safe in the room did not work. Staff in the restaurant were friendly but extremely slow.

Enormous modern room with a great view of the city. Big powerful shower. Large comfortable bed with end of bed TV. Fridge in the room with tea and coffee making facilities. Good Wi-Fi throughout. Use of the indoor infinity style swimming pool up to 0930hrs which has an amazing panoramic view of the city from the 12th floor. After 09.30 hrs you would need to buy a spa day ticket and have to swim in your birthday suit. Next door to Leiden Central railway and bus station ( don’t worry you can’t hear the trains in the rooms!) and walking distance to shops and cafes.

The hotel is situated inside a large conference building facility with offices and shops. To get to reception you get the lift to 12th floor. Depending on what room and floor you are on you may need to take two elevators and a several long walks to your room.

located next to the central train station

It is not clearly marked and no sign on the building with the hotel name. the main entrance was broken and a different type of door was placed giving the impression that the building is not working. the room needs renovation.

nice amenities

really close with the main station

Easy access from/to parking.

The Stairs from Main reception area down to welness centre dangerously steep

Standard room with good view

Very warm room

second time we came here because we just really like it. location is great when you travel by train, pool is very nice and rooms are nice and spacious.

only thing that has not been going well during both stays is room service. last time the app didn’t work and I ended up having to call reception (who didn’t pick up for 20min) to work something out. this time the app worked, the order was confirmed but after waiting for over an hour for just tea we decided to just leave it and go to sleep.

Location

The service, they didnt have pillows or towels to give it to us. We went for the spa and they didnt have bathropes for us and the spa is swimsuits free, they gave us only one small towel to cover us, and said to take the other one from our room! Also is difficult to find the hotel and the lift is annoy. The reception too crowded all the time. For smokers is also not good, cause you need to go outside and the door close behind you, so you need to enter by the parking, call the hotel and wait for them to open you the door. Definitely we are not going to come back.