superb breakfast amazing staff lovely

nothing everything good

It was clean and tidy and looking as if it had recently been refurbished.

I thought the Urban Fresh menu a little strange. there was nothing i would have liked to eat on the menu. also while the breakfasts we had were nice we werent offered any cereal or yogurts or fruit etc which would have been nice.

fabulous location really clean and good standard . Had a great room with an upstairs twin attached which was a bonus really very impressed with the set up easy parking walk across to the pub for food drink and look out onto the sea lovely

all good

Amazing view and beautiful room!!

clean. room was small but cosy. lovely big shower room. staff every one fantastic. made us feel safe and welcomed. the view from our room was amazing. the hotel set up fantastic. breakfast was delicious.

pillows far to soft. could off done with a little harder or one more. BUT that’s just being picky. room was fantastic. hotel lovely.

The room was large, clean and had lovely views

No communication from staff as how to access hotel and therefore our room at 9:30 pm when we returned from visiting family and everything shut up. Lack of ambience due to the lack of other customers. Public areas looking tired.

location of the hotel was very near the sea

The light in the bathroom was not working, it was on all day and night

seafront location,good breakfast.carpark

bank holiday meal service early restaurant closing

Staff were super helpful and really friendly. Location by the sea, West Mersea was lovely and traditional. Beds were comfy and tea and coffee making facilities all good.

A little more attention to cleaning. Spiders webs around the blinds and not cleaned and dusted into corners. Hubby's breakfast a bit dried out/overcooked.

Stunning views from balcony - could have sat there forever watching the world go by.

Potential bump in the road at breakfast quickly defused by the lovely part time blonde lady. Master should learn from the pupil. Otherwise all good 🙂 Beware the full English is enormous!

just the absolute best location to enjoy the sea breeze and seafood

cleanliness was only at 90% but still worth the stay

A fantastic view of the harbour, and a sunset (if it was not cloudy lol). A very clean and large shower/bathroom A brilliant location: Just a few minutes walk to the old village, and 10-15 minute walk to the shops. Fantastic food. We got there very early and parked in the car park, which gets VERY busy, but the vehicles come and go throughout the day. Mostly busy between 1200-1500, and then 1700-2000. You will get a space, but take note it is busy. Had the Full English when we got there, it was very well cooked, great portions, and proper tasty. The next morning we had Eggs Benedict, which was absolutely scrumptious! I could definitely eat their breakfasts every morning! The staff were so friendly and polite. Very happy to serve you. A great selection of beers at the bar, whether you like lager, or proper beer :) The play area at the back for kids was large, and looked so much fun! Alas, the wife would not let me play on it though :(

The room was beautifully prepared, with exceptional bedlinen, tea tray well organised (and you could fetch more of what you needed down the corridor. Hanging, drawers and bedside table great. View from balcony (shared) lovely, especially at sunset. Room was well- aired. Parking good. Staff very friendly.

No one came to service our room at all! We would have expected the bed to be made, the bin emptied AND THE TEACUPS RENEWED daily. Downstairs staff were lovely, but spent too much time chatting. Breakfast had problems with delay - and other people were complaining. The staff were lovely, but didn't seem to understand what work meant.

Wonderful location. Opposite a beautiful beach where we could walk for miles. The room was perfect with a balcony overlooking the marina, we were treated to a fabulous sunset too. The balcony was well worth the extra cost. The breakfast was lovely too. The check in staff were very welcoming and friendly.

large shower, comfy bed. you could see money had been spent upstairs in the rooms

choice of food in the evening was limited and finished serving food at 6 on Sundays

The location

There was no food available on a Sunday after 6pm

Clean room, well presented, lovely breakfast. Had booked a Superior Room but it wasn't available for our stay and so the Hotel gave us another room and didn't charge us for our stay. Very impressed as they phoned, gave us plenty of notice and honoured their offer of free accommodation. Service was excellent.

A few things in the room were needing attention.. eg wobbly shelf with tea and coffee stuff on .. our kettle didn’t work but was immediately replaced so no issue, responsive staff. loved having the balcony even in the freezing feb winds! super breakfast. great value for money.

we were told when the kitchen closed so made it down in time to order a meal but were then told that the kitchen had closed! so this was a bit confusing. luckily we weren’t too hungry and just had bar snacks..

room lovely , breakfast fantastic , exceptional value for money , staff extremely friendly

only the weather

Very good breakfast, good choice and generous portions.

Room rather small, although bathroom size fine. Shared balcony.

Views.

Tv didn't work properly. Lack of usb points. No car charging facilities. For a alleged hotel ending dinner orders at 6.30 is far too early. That's still tea time.

Fantastic breakfast choice and excellent quality

location 👌👍clean

bed pillows horrible

Really kind welcoming staff, nothing was too much trouble for them, spotlessly clean room & bathroom , Superb food , great value for money

Value for money and close to beach.

Cupboard and hanging space could be improved ( dresses dragged on floor)

Excellent location and good pub atmosphere

Wi Fi a bit patchy